Microtek 5900 Scanner - user's experience

JimL

I apologize. Sounds like you have suffered enough.

No apology necessary at all, Jim. I can understand your comments completely.

As a small business owner myself, we run up against the big conglomerates, too.
The service aspect is more important to some folks than a few dollars off the
price, and these are the folks we go after. For example, although not in the
computer business, we offer free training, free onsite visits, free help them
with their designs, etc. We can justify the extra hand-holding where the big
boys can't.

I've noticed more and more people are buying 'locally' and avoiding
the monster stores. They are willing to pay more for the personal
service. Here is a scenario.

You take the 4x5 negative into mom and pops computer store and say
you want to buy their scanner that will scan that negative.

They do it in front of your eyes.

You buy the scanner with its 20 percent premium over the discount
house.

Good point. I didn't realize that there were stores like that around. Next
time, I'll check out the small stores.

You are right that the main problem was a combination of super-store treatment
and poor instructions.