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#1
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1 week and still waiting for aria to email me.
Still waiting for aria to answer a simple question before i put in an RMA
request. Does the Aria chappy still post here??? Cheers Swiss Tony |
#2
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Swiss Tony got up from the bar and shouted: :
Still waiting for aria to answer a simple question before i put in an RMA request. Does the Aria chappy still post here??? Cheers Swiss Tony Thats nothing, been waiting 2 weeks for a refund on postage, after saying it was going to be paid.... |
#3
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"Swiss Tony" wrote in message ... Still waiting for aria to answer a simple question before i put in an RMA request. Does the Aria chappy still post here??? Cheers Swiss Tony Phoned them today and got through after about 3 mins Question was answered fairly quickly. RMA filled out an sent. Got an email through from technical support replying to email from last week. Coincidence??? |
#4
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On Wed, 4 May 2005 16:04:52 +0100, "Swiss Tony"
Phoned them today and got through after about 3 mins Question was answered fairly quickly. RMA filled out an sent. Got an email through from technical support replying to email from last week. Coincidence??? It took them a month to deal with my RMA'd monitor and then only after I emailed them asking when I was likely to see it again. When the replacement monitor arrived and proved to be a bigger POS than the first one the CS guy said he was surprised it had taken a month to sort the last one, yeah right. Oh and I am still waiting for the postage refund. |
#5
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Mutz wrote:
It took them a month to deal with my RMA'd monitor and then only after I emailed them asking when I was likely to see it again. When the replacement monitor arrived and proved to be a bigger POS than the first one the CS guy said he was surprised it had taken a month to sort the last one, yeah right. Oh and I am still waiting for the postage refund. Aria are absolutely rubbish. I bought a very expensive Iiyama monitor from them in November. The picture is incapable of staying in the same position on the screen when the monitor is turned on and off again. It took them a month for them to send me an email claiming that the monitor wasn't faulty and that it would be returned to me. I demanded to see a copy of the test report -- they only sent that to me after I got the credit card company involved. Sent an email to the customer services manager in response to the test report about two weeks ago and he hasn't replied. Sent a fax asking for a response by this Monday. If a satisfactory response isn't forthcoming I will be taking them to the small claims court. |
#6
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Chris Howells wrote:
Hillarious, just had an email from a "PC Technician" at Aria telling me someone called Samantha (who I've never heard of) corresponded with me last regarding the matter -- they still want to return the faulty monitor to me. In reality, the person who corresponded with me was the customer services manager who hasn't replied to my email sent on 27th April. Nor has anybody from Aria seen fit to reply to the fax I sent about a week ago requesting a reply to the email. |
#7
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Chris Howells got up from the bar and shouted: :
Chris Howells wrote: Hillarious, just had an email from a "PC Technician" at Aria telling me someone called Samantha (who I've never heard of) corresponded with me last regarding the matter -- they still want to return the faulty monitor to me. In reality, the person who corresponded with me was the customer services manager who hasn't replied to my email sent on 27th April. Nor has anybody from Aria seen fit to reply to the fax I sent about a week ago requesting a reply to the email. Funny, I had a email from a Samantha for apologised for my postage refund not being credited, and the hassle I had with the RMA, but reply to the email, and it bounces... Come on Aria, what are you playing @ ? |
#8
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Black Shuck wrote:
Funny, I had a email from a Samantha for apologised for my postage refund not being credited, and the hassle I had with the RMA, but reply to the email, and it bounces... Quote from the email sent to me: Dear Chris Howells, I write regarding the return of your Iiyama monitor. I believe you were last e-mailed by Samantha. However, she has now left us to move to Ireland. Come on Aria, what are you playing @ ? Who knows, but it isn't good enough when I have a faulty £400 monitor and they are doing nothing to sort it out. They've had the damn thing for 6 weeks now. Unless I feel amazingly generous they will be receiving a summons from the small claims court tomorrow. |
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