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#11
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"Mike Calkins" wrote in message m...
Just heard from HP / Compaq, that they are still working to resolve this customer's issue. A Compaq-HP representative called me at work this afternoon and asked me to email copies of the earlier back-and-forth email volley directly to him and he will arrange a RAM replacement. He seemed to be aware of my problem through both my latest email to the company and USENET. Lucky for me the laptop has remained stable and I still have the emails! Thanks to everyone for the advice. This is the first time I've dealt with mail-in repair. |
#13
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Whoa... A little angry there dude? ;-)
Deep "johnnyx" wrote in message . .. Stop ****ing crying about your RAM. Should have removed it first. When you bring your car to the garage for repairs, do you leave money in the trunk? Your response to sue is typical American. Haven't you wasted enough time already? Get a life looser. Did you ever kiss a girl???? J "Rick" wrote in message ... Try to send this info on you problem to PC World magazine On Your Side at the following "Martian" wrote in message om... My new Compaq laptop developed a serious problem in March, and I ended up sending it back for repairs after hours on the phone. They replaced the M-board, and when they returned it, they had removed my RAM upgrade. I e-mailed them about it and was told "the right amount of RAM is installed." Then I e-mailed and got no response. Then I called and we've spoken over the phone repeatedly ever since. Compaq has spent way more than the $100 I spent on the RAM on phone calls! I was just advised that their repair facility says they "did return the RAM to the customer" and closed their case and they refuse to discuss it further! I still do not have my RAM! I would tell anyone seriously considering buying a Compaq or HP to buy a Dell. We have had excellent service from Dell with our desktop. Compaq has taken my property and apparently has no intention of returning it. I suspect small claims court is my only recourse at this point. Anyone have any other ideas? Thanks. |
#14
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And none too bright.Lousy comparison,if you took your car in for repairs
with custom equiptment and found it replaced with standard,I think you'd be a little ticked off.And his crack about Americans shows him to be a typical bigot. "Deep" wrote in message le.rogers.com... Whoa... A little angry there dude? ;-) Deep "johnnyx" wrote in message . .. Stop ****ing crying about your RAM. Should have removed it first. When you bring your car to the garage for repairs, do you leave money in the trunk? Your response to sue is typical American. Haven't you wasted enough time already? Get a life looser. Did you ever kiss a girl???? J "Rick" wrote in message ... Try to send this info on you problem to PC World magazine On Your Side at the following "Martian" wrote in message om... My new Compaq laptop developed a serious problem in March, and I ended up sending it back for repairs after hours on the phone. They replaced the M-board, and when they returned it, they had removed my RAM upgrade. I e-mailed them about it and was told "the right amount of RAM is installed." Then I e-mailed and got no response. Then I called and we've spoken over the phone repeatedly ever since. Compaq has spent way more than the $100 I spent on the RAM on phone calls! I was just advised that their repair facility says they "did return the RAM to the customer" and closed their case and they refuse to discuss it further! I still do not have my RAM! I would tell anyone seriously considering buying a Compaq or HP to buy a Dell. We have had excellent service from Dell with our desktop. Compaq has taken my property and apparently has no intention of returning it. I suspect small claims court is my only recourse at this point. Anyone have any other ideas? Thanks. |
#15
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"Rick" wrote in message ...
Try to send this info on you problem to PC World magazine On Your Side at the following Since I managed to get through to a company rep who wants to make it right, I'll hold off on draconian measures for now! Thanks for the URL. It's a comfort just knowing it's out there. "Martian" wrote in message om... My new Compaq laptop developed a serious problem in March, and I ended up sending it back for repairs after hours on the phone. They replaced the M-board, and when they returned it, they had removed my RAM upgrade. I e-mailed them about it and was told "the right amount of RAM is installed." Then I e-mailed and got no response. Then I called and we've spoken over the phone repeatedly ever since. Compaq has spent way more than the $100 I spent on the RAM on phone calls! I was just advised that their repair facility says they "did return the RAM to the customer" and closed their case and they refuse to discuss it further! I still do not have my RAM! I would tell anyone seriously considering buying a Compaq or HP to buy a Dell. We have had excellent service from Dell with our desktop. Compaq has taken my property and apparently has no intention of returning it. I suspect small claims court is my only recourse at this point. Anyone have any other ideas? Thanks. |
#16
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Deep,
Not citizenry, it's the damned lawyers. Shakespeare was right!!! HH "Deep" wrote in message le.rogers.com... I don't know about that... American's in general do have a tendancy to "sue" at the drop of a hat. Saw some show once that was comparing the number of civil lawsuits and the US was the highest per capita. He may not have phrased it well, but it's more right than wrong... Deep "Michael" wrote in message ... And none too bright.Lousy comparison,if you took your car in for repairs with custom equiptment and found it replaced with standard,I think you'd be a little ticked off.And his crack about Americans shows him to be a typical bigot. "Deep" wrote in message le.rogers.com... Whoa... A little angry there dude? ;-) Deep "johnnyx" wrote in message . .. Stop ****ing crying about your RAM. Should have removed it first. When you bring your car to the garage for repairs, do you leave money in the trunk? Your response to sue is typical American. Haven't you wasted enough time already? Get a life looser. Did you ever kiss a girl???? J "Rick" wrote in message ... Try to send this info on you problem to PC World magazine On Your Side at the following "Martian" wrote in message om... My new Compaq laptop developed a serious problem in March, and I ended up sending it back for repairs after hours on the phone. They replaced the M-board, and when they returned it, they had removed my RAM upgrade. I e-mailed them about it and was told "the right amount of RAM is installed." Then I e-mailed and got no response. Then I called and we've spoken over the phone repeatedly ever since. Compaq has spent way more than the $100 I spent on the RAM on phone calls! I was just advised that their repair facility says they "did return the RAM to the customer" and closed their case and they refuse to discuss it further! I still do not have my RAM! I would tell anyone seriously considering buying a Compaq or HP to buy a Dell. We have had excellent service from Dell with our desktop. Compaq has taken my property and apparently has no intention of returning it. I suspect small claims court is my only recourse at this point. Anyone have any other ideas? Thanks. |
#17
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Prudent advice.
But, if you had read the whole thread, you'd see that Compaq/HP is working to replace the missing RAM. To quote a scholar, The person who says it cannot be done should not interrupt the person doing it! In Customer Service, Everyday Is An Opportunity.! "Quaoar" wrote in message news:_EmMa.9348$926.249@sccrnsc03... Martian wrote: My new Compaq laptop developed a serious problem in March, and I ended up sending it back for repairs after hours on the phone. They replaced the M-board, and when they returned it, they had removed my RAM upgrade. I e-mailed them about it and was told "the right amount of RAM is installed." Then I e-mailed and got no response. Then I called and we've spoken over the phone repeatedly ever since. Compaq has spent way more than the $100 I spent on the RAM on phone calls! I was just advised that their repair facility says they "did return the RAM to the customer" and closed their case and they refuse to discuss it further! I still do not have my RAM! I would tell anyone seriously considering buying a Compaq or HP to buy a Dell. We have had excellent service from Dell with our desktop. Compaq has taken my property and apparently has no intention of returning it. I suspect small claims court is my only recourse at this point. Anyone have any other ideas? Thanks. Lesson learned: remove all components not on the original invoice before shipping. Mirror your hard drive. Reinstall the original OS. The warranty covers the unit in the state it was sold, even if the unit contains after market equipment sold by the vendor, and in some cases the vendor will not do warranty work with an OS different than the invoice specifies. In this case, Compaq should have retained and returned the RAM, and they were a little short on ethics in your case by not doing so. The reality is that the service center does their job on the basis of the OEM state of the computer, and had to strip the RAM in order to QA their work according to the state at time of sale. The person on the end of the line has no knowledge of what the person at the front of the line is doing, and the original invoice is the final arbiter. Small claims court will be difficult since the vendor is out of state in all likelyhood. You can get a judgement from court. The next difficulty is collecting it. Q |
#18
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"Martian" *********************** wrote in message
om... My new Compaq laptop developed a serious problem in March, and I ended up sending it back for repairs after hours on the phone. They replaced the M-board, and when they returned it, they had removed my RAM upgrade. HP agreed to replace the RAM, so that's one problem solved. But the system was so slow after repair that I hoped putting the RAM back would help, and didn't even try to play CDs or check email. But even after hours tuning and emails and calls to service, it's crashing repeatedly, even after adding the RAM, whether I'm using an application or not. Even if I remove everything from starting and run it in abnormal mode in msconfig, it crashes within 20 to 45 minutes (or faster if I use a CD, OE, or IE). So they are sending me another box to mail it back again. The tech specifically told me to leave the RAM in. I told him no, asolutely not! He insisted they need it for trouble-shooting, so I guess I'll write my name on it with a Sharpie or paint the edges with nail polish or something! The box should be here by Tuesday. Any ideas for making it obvious that this is MY RAM so it doesn't walk again?! |
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