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#1
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Messed Up Plextor PX-712A
I just bought a Plextor PX-712A IDE dvd burner.
The hardware it is on is an Asus A7V333 motherboard with 768MB ram on XP SP2. The drive is the master on the secondary IDE controller. I previously had a Creative dvd-rom on there and it worked fine. Windows can see the new drive. I took out the Creative drive, and installed the Plextor. Everything was fine, I created a dvd iso. When I tried to burn it to a dvd-r disc using Roxio Disc Copy it started the burn, transferred 29MB and then just hung up. The light on the dvd player was solid green and it was just spinning away. I tried burning the iso with another blank disc using PlexTools Professional. It made it to 73MB transferred and hung up. So I went to Plextor's site and downloaded the firmware upgrade, and flashed the drive. Now Windows can still see the drive, but it is useless. When I try and open My Computer, or any Explorer window with the F: drive in it, the window hangs and the buriner is spinning with a solid green light. When I insert a new disc, whether it be blank media or a movie, the pc crawls to a halt for about 5 minutes, with the drive just spinning away. If I open any of my burning software, when it tries to read the drive the whole pc comes to a crawl and the program stops responding and cannot be closed, even with using End Task in Task Manager. It won't play movies, in short, it won't do anything. I tried flashing the drive again, but it gave me a message that the update failed. Can anyone point me in the right direction for further troubleshooting? I am going to try the diagnostics outlined in the manual tonight but I was interested to see if anyone else has had a comparable problem. Thanks, Jude. |
#2
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Just RMA it.
"Jude Lucien" wrote in message om... I just bought a Plextor PX-712A IDE dvd burner. The hardware it is on is an Asus A7V333 motherboard with 768MB ram on XP SP2. The drive is the master on the secondary IDE controller. I previously had a Creative dvd-rom on there and it worked fine. Windows can see the new drive. I took out the Creative drive, and installed the Plextor. Everything was fine, I created a dvd iso. When I tried to burn it to a dvd-r disc using Roxio Disc Copy it started the burn, transferred 29MB and then just hung up. The light on the dvd player was solid green and it was just spinning away. I tried burning the iso with another blank disc using PlexTools Professional. It made it to 73MB transferred and hung up. So I went to Plextor's site and downloaded the firmware upgrade, and flashed the drive. Now Windows can still see the drive, but it is useless. When I try and open My Computer, or any Explorer window with the F: drive in it, the window hangs and the buriner is spinning with a solid green light. When I insert a new disc, whether it be blank media or a movie, the pc crawls to a halt for about 5 minutes, with the drive just spinning away. If I open any of my burning software, when it tries to read the drive the whole pc comes to a crawl and the program stops responding and cannot be closed, even with using End Task in Task Manager. It won't play movies, in short, it won't do anything. I tried flashing the drive again, but it gave me a message that the update failed. Can anyone point me in the right direction for further troubleshooting? I am going to try the diagnostics outlined in the manual tonight but I was interested to see if anyone else has had a comparable problem. Thanks, Jude. |
#3
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I had my 708A fail a few weeks after I bought it. Give the front of the
drive a few good "bangs" and see what happens, my drive started working after that but it didn't last long before it would fail again. Do like R. Dower said call for an RMA #. They will have you do a self test on the unit first. My replacement unit has been fine for months now. "Jude Lucien" wrote in message om... I just bought a Plextor PX-712A IDE dvd burner......... |
#4
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Plextors, from what I've used, and especially what I've read from others
have a pretty sparkling reputation. I believe they also have free telephone support. In any case it sounds as if the one you're working with needs replacement and you'll get the quickest satisfaction by an RMA. -- Jan Alter or "Mr Koko" wrote in message ... I had my 708A fail a few weeks after I bought it. Give the front of the drive a few good "bangs" and see what happens, my drive started working after that but it didn't last long before it would fail again. Do like R. Dower said call for an RMA #. They will have you do a self test on the unit first. My replacement unit has been fine for months now. "Jude Lucien" wrote in message om... I just bought a Plextor PX-712A IDE dvd burner......... |
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