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#1
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
Dell notebooks purchased via federal government contract arrive w/ MS Office
Premium preinstalled. However, we cannot activate the preinstalled Office software. Dell tells us to enter our agency activation code we do but the software doesn't activate. Anybody out there able to activate MS Office using government activation codes? Any tips will be appreciated. Thanks, Mike |
#2
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
"Mike" wrote in message news:JjKwg.5749$yN3.3020@trnddc04... Dell notebooks purchased via federal government contract arrive w/ MS Office Premium preinstalled. However, we cannot activate the preinstalled Office software. Dell tells us to enter our agency activation code we do but the software doesn't activate. Anybody out there able to activate MS Office using government activation codes? Any tips will be appreciated. Thanks, Mike I'd call MS and explain the situation. They should be able to provide you with a code that works after you give them your present code. Or they might punt you back to Dell - but maybe not. |
#3
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
Because they were shipped from Dell with the software preinstalled,
Microsoft will *not* help you. You need to get your purchasing rep to contact the salesperson who made the commission on that sale to get off their arse and get you some help. Threaten to send them back. Believe me, no salesperson wants to lose their commission. -- JoAnn Paules MVP Microsoft [Publisher] "Mike" wrote in message news:JjKwg.5749$yN3.3020@trnddc04... Dell notebooks purchased via federal government contract arrive w/ MS Office Premium preinstalled. However, we cannot activate the preinstalled Office software. Dell tells us to enter our agency activation code we do but the software doesn't activate. Anybody out there able to activate MS Office using government activation codes? Any tips will be appreciated. Thanks, Mike |
#4
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
"JoAnn Paules [MVP]" wrote in message ... Because they were shipped from Dell with the software preinstalled, Microsoft will *not* help you. You need to get your purchasing rep to contact the salesperson who made the commission on that sale to get off their arse and get you some help. Threaten to send them back. Believe me, no salesperson wants to lose their commission. -- JoAnn Paules MVP Microsoft [Publisher] Ah, nice crosspost. Slashed. I'd still try to contact MS just to eliminate them if nothing else. They may scream "OEM install", or they may not since you're part of a larger organization. Failing that, I wouldn't waste my time with a salesperson unless you are THE contact for buying the quantity of machines. I'd e-mail or chat with tech support and work from that angle, escalating the issue if needed. In effect, they've sold/installed worthless software on your machine at this point. Office is no cheap bundle to add. Good luck. Stew |
#5
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
"S.Lewis" wrote in message .. . "JoAnn Paules [MVP]" wrote in message ... Because they were shipped from Dell with the software preinstalled, Microsoft will *not* help you. You need to get your purchasing rep to contact the salesperson who made the commission on that sale to get off their arse and get you some help. Threaten to send them back. Believe me, no salesperson wants to lose their commission. -- JoAnn Paules MVP Microsoft [Publisher] Ah, nice crosspost. Slashed. I'd still try to contact MS just to eliminate them if nothing else. They may scream "OEM install", or they may not since you're part of a larger organization. Failing that, I wouldn't waste my time with a salesperson unless you are THE contact for buying the quantity of machines. I'd e-mail or chat with tech support and work from that angle, escalating the issue if needed. In effect, they've sold/installed worthless software on your machine at this point. Office is no cheap bundle to add. Good luck. Apparently, MS Office is included in the government contract price. The federal govenment has a lot of purchasing clout due to the tremendous volume of computers they purchase. I don't know how they can load the software and expect the ac tivation code from my workgroup to work, which it doesn't. I'll contact the sales rep. this order is eleven notebooks - small potatoes.. |
#6
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
That's the best way to handle it. Good luck.
-- JoAnn Paules MVP Microsoft [Publisher] "Mike" wrote in message news:t4Qwg.1860$K94.361@trnddc01... "S.Lewis" wrote in message .. . "JoAnn Paules [MVP]" wrote in message ... Because they were shipped from Dell with the software preinstalled, Microsoft will *not* help you. You need to get your purchasing rep to contact the salesperson who made the commission on that sale to get off their arse and get you some help. Threaten to send them back. Believe me, no salesperson wants to lose their commission. -- JoAnn Paules MVP Microsoft [Publisher] Ah, nice crosspost. Slashed. I'd still try to contact MS just to eliminate them if nothing else. They may scream "OEM install", or they may not since you're part of a larger organization. Failing that, I wouldn't waste my time with a salesperson unless you are THE contact for buying the quantity of machines. I'd e-mail or chat with tech support and work from that angle, escalating the issue if needed. In effect, they've sold/installed worthless software on your machine at this point. Office is no cheap bundle to add. Good luck. Apparently, MS Office is included in the government contract price. The federal govenment has a lot of purchasing clout due to the tremendous volume of computers they purchase. I don't know how they can load the software and expect the ac tivation code from my workgroup to work, which it doesn't. I'll contact the sales rep. this order is eleven notebooks - small potatoes.. |
#7
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MS Office Premium Preinstalled on Dell Notebooks Will not Activate
"Mike" writes:
Dell notebooks purchased via federal government contract arrive w/ MS Office Premium preinstalled. However, we cannot activate the preinstalled Office software. Dell tells us to enter our agency activation code we do but the software doesn't activate. Anybody out there able to activate MS Office using government activation codes? Any tips will be appreciated. You need to talk with (or have *your* management talk with) your IT support staff; they're the ones who are being paid to deliver a working system to you. You don't say if you're a federal employee or a contractor eligible to purchase from a GSA schedule, but either way the you probably won't get very far trying to go to the Dell sales rep if s/he has no idea who you might be; that's why the IT staff is likely to be your best bet. Also...depending on the specific schedule from which the purchase was made the copy of Office might be a VLA installation which does not require activation. (Even if activation isn't required, for some reason Microsoft still displays a menu entry HELP - ACTIVATE PRODUCT.) Did the installation on your machine tell you that activation was required? Joe Morris |
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