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#1
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Citylink, the professionals, as always.
Bought myself a new laptop last week, a Sony Vaio FS-295XP (very nice, I
think). Anyway, it was delivered by Citylink (if I had known, I would have ordered elsewhere), but at least it arrived on the scheduled day, which is a good start. Anyway, Saturday morning, in my part of the world, it was raining. Doorbell rings, so I go downstairs to answer it, as I get close, I hear Mr Citylink on the outside saying "****ing Hurry Up Will You".... I was tempted to phone his HQ and complain, but I doubt they would give a toss, so I thought better of it.. Anyone vendor who values their companues reputation, and believes that some of their reputation also lies partially in the hands of their chosen courier, take note... |
#2
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Black Shuck wrote:
Bought myself a new laptop last week, a Sony Vaio FS-295XP (very nice, I think). Anyway, it was delivered by Citylink (if I had known, I would have ordered elsewhere), but at least it arrived on the scheduled day, which is a good start. Anyway, Saturday morning, in my part of the world, it was raining. Doorbell rings, so I go downstairs to answer it, as I get close, I hear Mr Citylink on the outside saying "****ing Hurry Up Will You".... I was tempted to phone his HQ and complain, but I doubt they would give a toss, so I thought better of it.. Anyone vendor who values their companues reputation, and believes that some of their reputation also lies partially in the hands of their chosen courier, take note... Dip**** No, you |
#3
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Black Shuck wrote:
snip stuff slagging off CityLink As has been pointed out on this group many times in the past, the quality of service you get from CityLink depends very much on where you live. For the record I have never had a problem with the service I get from the Guildford depot. My stuff always arrives without any hassle, none of this 'card left although you were in' or anything like that that others complain about. I've had 3 - 4 deliveries per month from them for the past 5 years, mostly from eBuyer, and when I have to go to the depot to collect stuff they are always polite and efficient. |
#4
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Have to remember that it's not always the vendor's choice as a lot of goods,
especially VAIO FS295XPs are delivered direct from distribution, I should know on that one ;-) But, I will stand up for City Link as we use them and as Peter says it depends where you live. We have used them without fault for 5yrs now, and yes there have been mistakes and screw ups but they were always sorted and the Glasgow depot of City Link are professionals all. With every business there will be workers who don't show the same level of service and politeness as the company would wish but they cannot be taken as the standard of the company. Happens in business everywhere and though it should not be tolerated it should also not be used to judge a company on the whole. If a problem is had with a courier, call your vendor and they will speak to the courier and make sure it doesn't happen again, the vendor is the customer of the courier. There are worse couriers, I have experience of all and I'm very happy we use City Link. Thanks Euan. RCT W - www.red-cloud.co.uk "peter" wrote in message oups.com... Black Shuck wrote: snip stuff slagging off CityLink As has been pointed out on this group many times in the past, the quality of service you get from CityLink depends very much on where you live. For the record I have never had a problem with the service I get from the Guildford depot. My stuff always arrives without any hassle, none of this 'card left although you were in' or anything like that that others complain about. I've had 3 - 4 deliveries per month from them for the past 5 years, mostly from eBuyer, and when I have to go to the depot to collect stuff they are always polite and efficient. |
#5
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In article op.sw50fkjtmmxwtf@xpdesktop,
"Black Shuck" wrote: Anyway, Saturday morning, in my part of the world, it was raining. Doorbell rings, so I go downstairs to answer it, as I get close, I hear Mr Citylink on the outside saying "****ing Hurry Up Will You".... Well what would you say if you were stood outside someones house being soaked :-) Not being funny but if that happened to me (and it has) I'd take it as nothing personal and just laugh it off.. I'd be more annoyed if they didn't deliver when they said they would. Paul -- |
#6
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On Fri, 16 Sep 2005 17:35:57 +0100, Paul Hutchings
wrote: In article op.sw50fkjtmmxwtf@xpdesktop, "Black Shuck" wrote: Anyway, Saturday morning, in my part of the world, it was raining. Doorbell rings, so I go downstairs to answer it, as I get close, I hear Mr Citylink on the outside saying "****ing Hurry Up Will You".... Well what would you say if you were stood outside someones house being soaked :-) Not being funny but if that happened to me (and it has) I'd take it as nothing personal and just laugh it off.. I'd be more annoyed if they didn't deliver when they said they would. Paul I consider it very unprofessional, I was not upset or particularly bothered, but it's typical Citylink... |
#7
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Black Shuck wrote:
On Fri, 16 Sep 2005 17:35:57 +0100, Paul Hutchings wrote: In article op.sw50fkjtmmxwtf@xpdesktop, "Black Shuck" wrote: Anyway, Saturday morning, in my part of the world, it was raining. Doorbell rings, so I go downstairs to answer it, as I get close, I hear Mr Citylink on the outside saying "****ing Hurry Up Will You".... Well what would you say if you were stood outside someones house being soaked :-) Not being funny but if that happened to me (and it has) I'd take it as nothing personal and just laugh it off.. I'd be more annoyed if they didn't deliver when they said they would. Paul I consider it very unprofessional, I was not upset or particularly bothered, but it's typical Citylink... You must have been upset or you wouldn't have bothered to type up your drivel in the first place. I don't see it as typical Citylink just because some poor agency sod on minimum wage is stood outside your house getting **** wet through, whilst you're inside fanny'ing about looking for your keys to open the door. Now if he'd shouted it & banged on the door then okay, but why didn't you tell him to mind his language. |
#8
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In article op.sw50fkjtmmxwtf@xpdesktop, Black Shuck says...
Bought myself a new laptop last week, a Sony Vaio FS-295XP (very nice, I think). Anyway, it was delivered by Citylink (if I had known, I would have ordered elsewhere), but at least it arrived on the scheduled day, which is a good start. Anyway, Saturday morning, in my part of the world, it was raining. Doorbell rings, so I go downstairs to answer it, as I get close, I hear Mr Citylink on the outside saying "****ing Hurry Up Will You".... And? I was tempted to phone his HQ and complain, but I doubt they would give a toss, so I thought better of it.. Anyone vendor who values their companues reputation, and believes that some of their reputation also lies partially in the hands of their chosen courier, take note... Get a ****ing life. The bloke has around 100 drops to do within 8 hours. -- Conor "You're not married, you haven't got a girlfriend and you've never seen Star Trek? Good Lord!" - Patrick Stewart, Extras. |
#9
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In article op.sw7fc4nammxwtf@xpdesktop, Black Shuck says...
I consider it very unprofessional, I was not upset or particularly bothered, but it's typical Citylink... How would you feel being held up 5 minutes knowing there was another 100 drops to do before 3pm? -- Conor "You're not married, you haven't got a girlfriend and you've never seen Star Trek? Good Lord!" - Patrick Stewart, Extras. |
#10
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On Sat, 17 Sep 2005 10:25:24 +0100, Conor wrote:
In article op.sw7fc4nammxwtf@xpdesktop, Black Shuck says... I consider it very unprofessional, I was not upset or particularly bothered, but it's typical Citylink... How would you feel being held up 5 minutes knowing there was another 100 drops to do before 3pm? How would you feel, if I worked at a supermarket checkout and said to your wife, "hurry up and get your purse out you dosy ****ing cow". What's the difference? (PS. I did not mention previously, the guy was not IN the rain, he was under my outside porch over the front door, so was not getting soaked). |
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