CCL returning goods stating they are not faulty ...

In article , , a.k.a
Morgan says...

[...]

Two or three machines it doesn't really matter if the drive does not power
up - you only need a power connector to it and not a ribbon cable so the
drive was obviously dead

My own sentiments echoed to some degree, although, as previously
written, I went somewhat further to establish a definite fault.

Could you not have got a credit note from them or ordered something
different....?

No, I am not happy to do any further business with CCL, and simply
wanted a refund.

Good luck to you

I fear luck is not on my side.

This has put me off mail order TBH, as it really is my word against
theirs. They seem oblivious to the Sale of Goods Act.

A certain The Other Side, of uk.comp.vendors "fame", writes :

CCL are perfecrtly within their rights to offer and give a replacement
drive. What do they have to gain by saying the drive isn't faulty if
it is?

That depends on whether or not they charge a restocking fee.

I am a retailer and I am hiding my real name - for obvious reasons!!!

All we need to do is find another London based retailer who uses Nildram


--

"Jokes mentioning ducks were considered particularly funny." - cnn.com

This has put me off mail order TBH, as it really is my word against
theirs. They seem oblivious to the Sale of Goods Act.

I too see no advantage to using mail order, but then again as I have written
I am lucky and don't need to. Writing that I have just remembered that I
have recently bought a XP 1800 JIUHB DLT3C processor and because that exact
revision and stepping was required it did force me to use mail order.

I used http://www.pclincs.co.uk/ and their help over the phone and the
packaging and delivery was faultless.



--
Regards



Morgan

I am a retailer and I am hiding my real name - for obvious reasons!!!

The only obvious thing that I can construde is to prevent people from making
an informed choice on whether to deal with you or not after what you have
written.

--
Regards

Morgan

TX2 wrote in message ...
In article ,
says...


They would be fools if they did - they would be paying the delivery
costs

No they would not. They say the drive isn't faulty.
Subsequently, I have to pay return carriage costs.

If they admitted the drive was faulty, they would have to refund the
original transaction, plus any shipping fees I had incurred sending it
back.

To be honest, with your attitude, I would have thought they'd prefer
you NOT to be a customer....

In article ,
, a.k.a Conrad Edwards says...


To be honest, with your attitude, I would have thought they'd prefer
you NOT to be a customer....

*sigh*

Go and troll elsewhere.

TX2 wrote:

In article ,
says...


Some drives are a bit weird with the jumper configurations, and won't
power up if they're strange.

Nope, this was a Maxtor drive, set to the same settings as the known
working Maxtor one I removed to be able to test in its place.

It wasn't the jumpers, although TBH, i've never heard nor experienced
that scenario before.

Was the new Maxtor drive the same size as the working one? Depending on
the mobo you may find that large drives bigger than 32GB or 128GB do not
work and you may need to use the cyl restriction jumper.
--
SPAM (delete NOSPAM)
www.redoak.co.uk www.eze-buy.co.uk

"Morgan" wrote in message
...


I always realise how fortunate I am living within reasonable driving
distance of Scan, Microdirect and Aria as I have had zero issues with
returns or refunds, all three have been absolutely faultless with their
customer service. How different they could be with mail order I do not
know.

I live near a good supplier too, CCL. with whom I have always been happy
with.

--
Trev
Bradford
West Riding of Yorkshire
Give a man a fire and he's warm for one night, but set a man on fire and
he's warm for the rest of his life

I live near a good supplier too, CCL. with whom I have always been happy
with.


Judging by some of the posts that I have seen regarding the dealers that I
buy from it does make me wonder if they are the same that I have had a happy
relationship for years.

However I still believe that it is always best to deal with someone that is
within travelling distance, if possible. To return items bought that are
faulty is always easier when they are tested there and then in front of you.

--
Regards


Morgan

On Sat, 20 Sep 2003 13:15:04 +0100, TX2
wrote:


This has put me off mail order TBH, as it really is my word against
theirs. They seem oblivious to the Sale of Goods Act.

It is more than likely that you are both right. You found the drive
to be faulty, let's assume it was a sticky bearing in the motor
(which is a type which has very low starting torque). The drive is
returned to CCL via a carrier who gives it a good bounce around and a
bit of temperature cycling. CCL plug it in and the motor starts -
once started once it will probably continue to work normally and
without problem for years.

As far as you are concerned its dead, as far as they are concerned it
tests out fine. Nothing to do with being oblivious to SOGA.

--
Peter Parry.
http://www.wpp.ltd.uk/