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Gmail, HP insists on printing to file
The printer newsgroup is still active. Posting to them an d a second
copy to win10. If you want the printer people to see the win10 answers, best to reply to this one. My brother is hhaving trouble printing from Gmail to an HP 8030 all-in-one printer. It insists on starting the Save File routine, and lets him print to a file but never prints to the printer!! He had trouble with his old printer. Every time He would have to call the Geek Squad and they fixe it for no extra charge, but it was a nuisance, for him and them. So he bought a new printer, from the HP OfficeJet Pro 8030 All-in-One Printer series. It worked fine and he printed things, but yesterday he couldn't print something and today he can't. He's in gmail and he does Ctrl-P and he gets a box that asks how mnay copies, shrink to fit, a couple other things, and has the name of the printer at the top. He clicks Print (at the bottom) and instead of printing, the Save File routine starts. The partial-screen box with the diretories on the left, C:/documents at the top and below that a list of things already in it, with a line at the bottom to name the new document which will end in .pm . So using TeamViewer we saved a copy (and next time we tried to print, the just-saved copy was in the list of files as it should be) but what he wants is to print the thing, on paper. Nowhere on that first box is Print to File. Nor is there Properties or anything like that. Is that typical for HP now? Does he have to go somewhere else to set it to print to the printer? Was he -- hard to believe -- supposed to right click on the printer name and uncheck file? That doesn't seem intuitive. Plus it worked a couple days ago. I dl'd the manual http://h10032.www1.hp.com/ctg/Manual/c06291142 ** and it has only 3 uses of the word "file", all of which are about the File Menu. Isn't it still part of the printer software whether to print to a file or not. Or does Gmail make it a gmail setting? Googling gmail "print to file" I get all permutations except the one I want. Except in a question to Adobe, and he's not using Adboe anything. I'm submitting this now, and if I see more to ask about, in the manual etc. I'll post back. Thanks in advance. Could he forward the email to another non-gmail email account and print that? **(It had some other weirdo number that didn't seem like a printer model numnber but he and I are disconnected now. I can get it later.) |
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