No Support from Gigabyte, time to change MoBo Brand..

This is who I contacted and got OK support answers back within a couple of
days

Note the domain is giga-byte.com this is for the US

From:

Sent: Thursday, March 06, 2003 5:25 PM
Subject: RMA Request


Hi,



Giga-Byte offers a 2-year manufacturer's Limited Warranty. If you are
experiencing difficulties in warranty service through your dealer or place
of purchase, Giga-Byte may attempt to resolve this issue.



Please reply with:



Name:

Address:

City, State:

Zip



Phone:

FAX:

Model number and Revision:

Serial number (10 digit): SN

Problem:

CPU type + size:

Memory type + size:

"Dumdedo" wrote in message
news


I sent 3 Support e-mails to Gigabyte, after some day about 12, all I got
was
Canned Robot replies of no help at all.

Same as the replies that have been mentioned her..

On Fri, 16 Jan 2004 03:09:33 +1300, Dumdedo wrote:



I sent 3 Support e-mails to Gigabyte, after some day about 12, all I got was
Canned Robot replies of no help at all.

Same as the replies that have been mentioned her..

BigD:

ASUS acts no better. Once they have your $$$ you become chop-liver.

r

"Dumdedo" wrote in message
news


I sent 3 Support e-mails to Gigabyte, after some day about 12, all I got
was
Canned Robot replies of no help at all.

Same as the replies that have been mentioned her..



If it's fauly just send it back to the shop. By New Zealand law they have
to replaced it unless it's been harmed in any way.

Steve

on Thu January 15 2004 10:16 pm, ray hartman decided to enlighten us with:

On Fri, 16 Jan 2004 03:09:33 +1300, Dumdedo wrote:



I sent 3 Support e-mails to Gigabyte, after some day about 12, all I got
was Canned Robot replies of no help at all.

Same as the replies that have been mentioned her..

BigD:

ASUS acts no better. Once they have your $$$ you become chop-liver.

And every other motherboard manufacturer. There used to be an actual
Gigabyte technical support guy that ran around in here, but he leaked
something he shouldn't have about the whole IRXP fiasco and caught a lot of
flack and never came back. Too bad. He was such a help...



--
Big Daddy Ruel Smith

My SuSE Linux machine uptime:
5:27pm up 40 days 2:12, 2 users, load average: 0.24, 0.65, 0.70

My Windows XP machine uptime:
Something less...

Well.. I wouldn't say *every* other mb manufacturer. I had some
trouble with my new Chaintech mb, so I called the number listed on the
card and a tech answered in a couple of rings and was great help, too.

On Fri, 16 Jan 2004 17:29:15 -0500, "Ruel Smith (Big Daddy)"
wrote:

on Thu January 15 2004 10:16 pm, ray hartman decided to enlighten us with:

On Fri, 16 Jan 2004 03:09:33 +1300, Dumdedo wrote:



I sent 3 Support e-mails to Gigabyte, after some day about 12, all I got
was Canned Robot replies of no help at all.

Same as the replies that have been mentioned her..

BigD:

ASUS acts no better. Once they have your $$$ you become chop-liver.

And every other motherboard manufacturer. There used to be an actual
Gigabyte technical support guy that ran around in here, but he leaked
something he shouldn't have about the whole IRXP fiasco and caught a lot of
flack and never came back. Too bad. He was such a help...