If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Are you thinking of buying Asus gear?
If so try to "talk" to someone in tech/cust support and see how bad it
is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. Just be warned they are the worst company i have ever used, even worse then Sky Television. |
#2
|
|||
|
|||
Are you thinking of buying Asus gear?
Jim wrote:
If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. Just be warned they are the worst company i have ever used, even worse then Sky Television. Have you used CPU-Z to verify the settings being used for the RAM ? Compare what CPU-Z says, to the actual RAM specs. You could switch down to using just one stick of RAM at a time, then do some testing. Generally, you don't try to run a test, until one pass of this is clean. memtest86+ is a self-booting memory test, that tests pretty well all of the memory (1MB BIOS area reserved and untested). This is not a "stress test" as such, but it's a start at tuning RAM. If you see an error at the same address location each time the test is run, there's a chance that's a stuck-at error on the RAM. Whereas random memory areas throwing errors, some tuning in the BIOS could help. http://www.memtest.org With an Asus BIOS (at least in the past), you'd select "Manual" for some of the major settings, and then you can see more settings exposed. Individual settings can still be left at Auto, but at least you get to see more of what is going on. Asus has a user-to-user forum, and if a particular version of BIOS is bad, you can get the info there. Each motherboard should have its own forum. When motherboard models share a common BIOS, the behaviors might be evident on other boards too. If your board doesn't have a lot of forum posts, try a related and visually similar motherboard (one with the same voltage regulator structure and features perhaps). http://vip.asus.com/forum/topic.aspx...Language=en-us In modern times, the CPU has the memory controller. So the Northbridge is inside the CPU. Electrical performance tends to follow the CPU around. The motherboard provides controlled impedance copper tracks to join the CPU to the memory DIMM socket. But the motherboard BIOS does the programming, and mis-adjusted voltage or timing can make it flaky. If the processor design itself is at fault, then all users of the sams LGA family should be seeing it. Gone are the days where an NVidia separate Northbridge, behaved differently than a VIA separate Northbridge, when controlling memory. Since the CPU does it, there is much less that can go wrong in terms of motherboard design. Flaky voltage regulation is still a possibility. Or clock source jitter perhaps (not too likely). Paul |
#3
|
|||
|
|||
Are you thinking of buying Asus gear?
In the last episode of , Jim
said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. |
#4
|
|||
|
|||
Are you thinking of buying Asus gear?
On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD
wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. |
#5
|
|||
|
|||
Are you thinking of buying Asus gear?
On 5/4/2014 12:52 AM, dan wrote:
On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. Not living in the UK but if the ASUS board in question is not a retail product from ASUS but an OEM board that should have been sold to a systems builder, then it has made the right response. This is a matter to be resolved between the buyer and the OEM builder-seller and not ASUS. OTOH, if the motherboard in question is a retail one, then ASUS would have settled with you according to its warranty. Was there a written warranty or guarantee from ASUS? This is the way ASUS handles things in the US. GR |
#6
|
|||
|
|||
Are you thinking of buying Asus gear?
On Mon, 05 May 2014 13:17:54 -0700, Ghostrider " 00 wrote:
On 5/4/2014 12:52 AM, dan wrote: On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. Not living in the UK but if the ASUS board in question is not a retail product from ASUS but an OEM board that should have been sold to a systems builder, then it has made the right response. This is a matter to be resolved between the buyer and the OEM builder-seller and not ASUS. OTOH, if the motherboard in question is a retail one, then ASUS would have settled with you according to its warranty. Was there a written warranty or guarantee from ASUS? This is the way ASUS handles things in the US. GR It is a retail MB that I bought from a store in London. But the store no longer exists physically & only on the web. When I contacted the e tailer they said their records no longer go back that far (2011). The MB is a Asus sabertooth B3 p67 which says it has a 5 year warranty. Thnaks to all replies Dan. |
#7
|
|||
|
|||
Are you thinking of buying Asus gear?
In the last episode of , dan
said: On Mon, 05 May 2014 13:17:54 -0700, Ghostrider " 00 wrote: On 5/4/2014 12:52 AM, dan wrote: On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. Not living in the UK but if the ASUS board in question is not a retail product from ASUS but an OEM board that should have been sold to a systems builder, then it has made the right response. This is a matter to be resolved between the buyer and the OEM builder-seller and not ASUS. OTOH, if the motherboard in question is a retail one, then ASUS would have settled with you according to its warranty. Was there a written warranty or guarantee from ASUS? This is the way ASUS handles things in the US. It is a retail MB that I bought from a store in London. But the store no longer exists physically & only on the web. When I contacted the e tailer they said their records no longer go back that far (2011). The MB is a Asus sabertooth B3 p67 which says it has a 5 year warranty. Interesting. I'm not sure about how UK law works, whether it's the retailer or the vendor that is responsible for warranties, but I would definitely take it to your local trading standards. Companies rarely want to be dragged in front of a regulatory body, so the fact that a company suggested it makes me wonder if there isn't something more going on (or the rep knows that they will help if forced, and is trying to push you in the right direction) Beyond that, it just seems odd, unless of course you're missing the purchase documentation and also didn't register the product when you purchased it, in which case I can see why neither the vendor nor the retailer might be willing to help (and they might kick you over to local trading standards knowing that you don't have sufficient documentation to get them to assist either) -- Sticks and stones may break my bones, but improperly spelled insults merely amuse me. |
#8
|
|||
|
|||
Are you thinking of buying Asus gear?
On Tue, 06 May 2014 10:50:42 -0700, DevilsPGD
wrote: In the last episode of , dan said: On Mon, 05 May 2014 13:17:54 -0700, Ghostrider " 00 wrote: On 5/4/2014 12:52 AM, dan wrote: On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. Not living in the UK but if the ASUS board in question is not a retail product from ASUS but an OEM board that should have been sold to a systems builder, then it has made the right response. This is a matter to be resolved between the buyer and the OEM builder-seller and not ASUS. OTOH, if the motherboard in question is a retail one, then ASUS would have settled with you according to its warranty. Was there a written warranty or guarantee from ASUS? This is the way ASUS handles things in the US. It is a retail MB that I bought from a store in London. But the store no longer exists physically & only on the web. When I contacted the e tailer they said their records no longer go back that far (2011). The MB is a Asus sabertooth B3 p67 which says it has a 5 year warranty. Interesting. I'm not sure about how UK law works, whether it's the retailer or the vendor that is responsible for warranties, but I would definitely take it to your local trading standards. Companies rarely want to be dragged in front of a regulatory body, so the fact that a company suggested it makes me wonder if there isn't something more going on (or the rep knows that they will help if forced, and is trying to push you in the right direction) Beyond that, it just seems odd, unless of course you're missing the purchase documentation and also didn't register the product when you purchased it, in which case I can see why neither the vendor nor the retailer might be willing to help (and they might kick you over to local trading standards knowing that you don't have sufficient documentation to get them to assist either) As far as I know it is the retailer that is responsible for all warranties in the UK. Asus kept on fobbing me off about trading standards. I lost the purchase proof when I re arranged my store room, yes I forgot to register the mb with Asus. I am one really unhappy, now ex Asus customer. Gigabyte has a real UK telephone number to get help from. Asus has a UK telephone number that when rung goes into a loop about contact your vendor. |
#9
|
|||
|
|||
Are you thinking of buying Asus gear?
In the last episode of , dan
said: On Tue, 06 May 2014 10:50:42 -0700, DevilsPGD wrote: In the last episode of , dan said: On Mon, 05 May 2014 13:17:54 -0700, Ghostrider " 00 wrote: On 5/4/2014 12:52 AM, dan wrote: On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. Not living in the UK but if the ASUS board in question is not a retail product from ASUS but an OEM board that should have been sold to a systems builder, then it has made the right response. This is a matter to be resolved between the buyer and the OEM builder-seller and not ASUS. OTOH, if the motherboard in question is a retail one, then ASUS would have settled with you according to its warranty. Was there a written warranty or guarantee from ASUS? This is the way ASUS handles things in the US. It is a retail MB that I bought from a store in London. But the store no longer exists physically & only on the web. When I contacted the e tailer they said their records no longer go back that far (2011). The MB is a Asus sabertooth B3 p67 which says it has a 5 year warranty. Interesting. I'm not sure about how UK law works, whether it's the retailer or the vendor that is responsible for warranties, but I would definitely take it to your local trading standards. Companies rarely want to be dragged in front of a regulatory body, so the fact that a company suggested it makes me wonder if there isn't something more going on (or the rep knows that they will help if forced, and is trying to push you in the right direction) Beyond that, it just seems odd, unless of course you're missing the purchase documentation and also didn't register the product when you purchased it, in which case I can see why neither the vendor nor the retailer might be willing to help (and they might kick you over to local trading standards knowing that you don't have sufficient documentation to get them to assist either) As far as I know it is the retailer that is responsible for all warranties in the UK. Asus kept on fobbing me off about trading standards. I lost the purchase proof when I re arranged my store room, yes I forgot to register the mb with Asus. I am one really unhappy, now ex Asus customer. Gigabyte has a real UK telephone number to get help from. Asus has a UK telephone number that when rung goes into a loop about contact your vendor. I guess my point is this: If it's the retailer who is responsible and not the manufacturer or wholesaler, I don't blame the manufacturer for not taking on responsibility that doesn't belong to them, I probably wouldn't either. Trading standards sounds like it would be the correct step, since you may be able to beat the retailer into standing behind their product even though the claim to not have records (but then since you don't either, it complicates things significantly) But really, without any proof of purchase, receipt, proof of purchase, etc, what else do you expect them to do? -- I left the womb for this? |
#10
|
|||
|
|||
Are you thinking of buying Asus gear?
DevilsPGD wrote:
In the last episode of , dan said: On Tue, 06 May 2014 10:50:42 -0700, DevilsPGD wrote: In the last episode of , dan said: On Mon, 05 May 2014 13:17:54 -0700, Ghostrider " 00 wrote: On 5/4/2014 12:52 AM, dan wrote: On Wed, 09 Apr 2014 19:12:49 -0700, DevilsPGD wrote: In the last episode of , Jim said: If so try to "talk" to someone in tech/cust support and see how bad it is, it's a joke sent an email took them 2 days to reply and when they did they refused to answer my question about their bios and told me to look in the manual, which i had already done. I've had great interactions with them on an unstable Sabertooth motherboard, including a warranty replacement. I have had horrible experience, they kept on saying contact your local trading standards. Never will I buy Asus again. Not living in the UK but if the ASUS board in question is not a retail product from ASUS but an OEM board that should have been sold to a systems builder, then it has made the right response. This is a matter to be resolved between the buyer and the OEM builder-seller and not ASUS. OTOH, if the motherboard in question is a retail one, then ASUS would have settled with you according to its warranty. Was there a written warranty or guarantee from ASUS? This is the way ASUS handles things in the US. It is a retail MB that I bought from a store in London. But the store no longer exists physically & only on the web. When I contacted the e tailer they said their records no longer go back that far (2011). The MB is a Asus sabertooth B3 p67 which says it has a 5 year warranty. Interesting. I'm not sure about how UK law works, whether it's the retailer or the vendor that is responsible for warranties, but I would definitely take it to your local trading standards. Companies rarely want to be dragged in front of a regulatory body, so the fact that a company suggested it makes me wonder if there isn't something more going on (or the rep knows that they will help if forced, and is trying to push you in the right direction) Beyond that, it just seems odd, unless of course you're missing the purchase documentation and also didn't register the product when you purchased it, in which case I can see why neither the vendor nor the retailer might be willing to help (and they might kick you over to local trading standards knowing that you don't have sufficient documentation to get them to assist either) As far as I know it is the retailer that is responsible for all warranties in the UK. Asus kept on fobbing me off about trading standards. I lost the purchase proof when I re arranged my store room, yes I forgot to register the mb with Asus. I am one really unhappy, now ex Asus customer. Gigabyte has a real UK telephone number to get help from. Asus has a UK telephone number that when rung goes into a loop about contact your vendor. I guess my point is this: If it's the retailer who is responsible and not the manufacturer or wholesaler, I don't blame the manufacturer for not taking on responsibility that doesn't belong to them, I probably wouldn't either. Trading standards sounds like it would be the correct step, since you may be able to beat the retailer into standing behind their product even though the claim to not have records (but then since you don't either, it complicates things significantly) But really, without any proof of purchase, receipt, proof of purchase, etc, what else do you expect them to do? When Asus provides a warranty, the warranty period is based on the serial number on the motherboard. The warranty period with Asus, is measured from the date of manufacture. For each month the product sits on a retailer shelf, that's a money of your warranty gone. Let's take my current motherboard, P5E Deluxe. Nominal warranty is three years. When I got the motherboard, and checked the lead two characters (the year and month characters), I could determine that 18 months of my warranty was already gone. The motherboard box in question, had been sitting on the retailer shelf, from the date of introduction. The motherboard would have been in the first lot hitting the North American shores. And as a result of that, I had "half a warranty". And this means you should buy from high volume sellers, not from people who hold a lot of stale product on the shelf. By measuring from date of manufacture, there is no "sales receipt" issue. Since it is not the purchase date used to start the warranty, but the serial number (manufacture date), all parties know exactly where they stand. Paul |
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Thinking of buying | Flash | AMD x86-64 Processors | 0 | July 2nd 05 10:59 PM |
Thinking of buying from overclockers? You may want to think again... | J S | UK Computer Vendors | 73 | September 6th 04 12:52 PM |
thinking of buying a7v600x | Rob Latus | Asus Motherboards | 2 | February 9th 04 04:10 AM |
Thinking of buying a K8V. Any advice? | Paul Gardiner | Asus Motherboards | 2 | February 4th 04 10:45 AM |
Thinking of buying a Dell? Think again! | Psychomation | Dell Computers | 98 | January 20th 04 02:59 AM |