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#1
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ebuyer After Sales - time to respond/acknowledge RMA ?
I know, I know. You get what you pays for etc. etc.
I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy |
#2
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ebuyer After Sales - time to respond/acknowledge RMA ?
"lordy" wrote in message ... I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy In my expereince you shoud never do this. The best way is to have cancelled this order so these go back for refund, then do a new order, if youd placed the new order 2 days ago youd have the hdisk tomorrow. Its a guessing game youre now in, you could be in for a 2 week wait (i was), or they could send it out tomorrow |
#3
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ebuyer After Sales - time to respond/acknowledge RMA ?
On 2006-12-15, Mike wrote:
"lordy" wrote in message ... I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy In my expereince you shoud never do this. The best way is to have cancelled this order so these go back for refund, then do a new order, if youd placed the new order 2 days ago youd have the hdisk tomorrow. Its a guessing game youre now in, you could be in for a 2 week wait (i was), or they could send it out tomorrow Silly me, I realised that too just after I did the RMA. Only thing is their option to Amend an RMA doesnt work Lordy |
#4
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ebuyer After Sales - time to respond/acknowledge RMA ?
"lordy" wrote in message ... On 2006-12-15, Mike wrote: "lordy" wrote in message ... I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy In my expereince you shoud never do this. The best way is to have cancelled this order so these go back for refund, then do a new order, if youd placed the new order 2 days ago youd have the hdisk tomorrow. Its a guessing game youre now in, you could be in for a 2 week wait (i was), or they could send it out tomorrow Silly me, I realised that too just after I did the RMA. Only thing is their option to Amend an RMA doesnt work Lordy I was in the same situation, happened to me three times before i tried the above method. you know for next time. ebuyer have been a bit better getting things sorted recently so finger crossed, although it is chistmas so youd better prepare yourself... |
#5
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ebuyer After Sales - time to respond/acknowledge RMA ?
lordy wrote:
I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Last year it was taking a couple of weeks so I'd expect about the same though it may have got better with the new site. You won't hear anything until it's processed and trying to chase it would be a waste of time as you'll just be fobbed off as cs have the same info as you do. -- James |
#6
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ebuyer After Sales - time to respond/acknowledge RMA ?
Mike wrote:
"lordy" wrote in message ... I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy In my expereince you shoud never do this. The best way is to have cancelled this order so these go back for refund, then do a new order, if youd placed the new order 2 days ago youd have the hdisk tomorrow. Its a guessing game youre now in, you could be in for a 2 week wait (i was), or they could send it out tomorrow With ebuyer if you did this you'd probably get the same incorrect item again as they don't do bin checks until wrong items have actually been returned and processed. -- James |
#7
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ebuyer After Sales - time to respond/acknowledge RMA ?
James Grabowski wrote: Mike wrote: "lordy" wrote in message ... I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy In my expereince you shoud never do this. The best way is to have cancelled this order so these go back for refund, then do a new order, if youd placed the new order 2 days ago youd have the hdisk tomorrow. Its a guessing game youre now in, you could be in for a 2 week wait (i was), or they could send it out tomorrow With ebuyer if you did this you'd probably get the same incorrect item again as they don't do bin checks until wrong items have actually been returned and processed. -- James Best thing to do is return the item for a refund and buy the correct item elsewhere. If you look around there are online resellers a lot better that ebuyer. www.rlsupplies.co.uk www.dabs.com to name a few |
#8
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ebuyer After Sales - time to respond/acknowledge RMA ?
On 2006-12-26, therover wrote:
www.rlsupplies.co.uk www.dabs.com Dabs are just as ****e in their generat attitude towards customers, as evidenced by a recent post here by DA himself (allegedly). In fact I'd take ebuyer over dabs any time. Lordy |
#9
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ebuyer After Sales - time to respond/acknowledge RMA ?
On 26 Dec 2006 14:38:29 -0800, "therover" wrote:
-www.rlsupplies.co.uk -www.dabs.com - -to name a few hah! You'd be better just naming one..... (clue, it's not dabs) -Rob robatwork at mail dot com |
#10
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ebuyer After Sales - time to respond/acknowledge RMA ?
"lordy" wrote in message ... On 2006-12-26, therover wrote: www.rlsupplies.co.uk www.dabs.com Dabs are just as ****e in their generat attitude towards customers, as evidenced by a recent post here by DA himself (allegedly). In fact I'd take ebuyer over dabs any time. Lordy And rlsupplies look a bit pricey (at least for LCD monitors which I'm currently looking for!). |
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