Trouble understanding errors in Intel StorCon+ (Storage Console Plus)for RAID

A client failed to report a blaring alarm coming from this Intel
SRCS14L RAID controller for three weeks! When I went on-site, the
server closet felt like walking into an oven and I found that 2 of 4
drives had gone offline in 2 weeks.
The 4 drives are configured in a RAID 10. I have never seen these
errors occur. All drives appear online but looking at the Logical
Configuration view, there are 2 drives that have red cylinder icons
with lightning bolts on them. I'm attaching some screen shots.
In the physical Config view, I get an option to "Repair Config. Data"
but I'm not clear on what this means. Intel does not support this
card and they will not talk to me over the phone about it.
Can anyone shed a little light on this?