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#1
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Problem Starting New H-P 8250 PHotosmart
Hi,
Running Windows, I have been using H-P 8250 printers for years,as their 6 ink cartridge setup gives me beautiful colors in photographs. I just tried to use a brand new boxed 8250 which I kept in reserve for a year or so. I get an error message on its screen: "Wrong cartridges installed. Use the introductory cartridges that were shipped with your printer." Inasmuch as this was an open box item, the seller apparently included standard H-P cartridges, not the introductory type. The printer will not print, but keeps on displaying the error message. I called H-P support per telephone,but they were less than helpful, just spouting generalized platitudes. They tried very hard to sell me a new printer, which I do not want. Does anyone know how I can get this computer to work? I would greatly appreciate any help in this regard. Thanks in advance. Mort Linder |
#2
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Problem Starting New H-P 8250 PHotosmart
From: "Mort"
Hi, Running Windows, I have been using H-P 8250 printers for years,as their 6 ink cartridge setup gives me beautiful colors in photographs. I just tried to use a brand new boxed 8250 which I kept in reserve for a year or so. I get an error message on its screen: "Wrong cartridges installed. Use the introductory cartridges that were shipped with your printer." Inasmuch as this was an open box item, the seller apparently included standard H-P cartridges, not the introductory type. The printer will not print, but keeps on displaying the error message. I called H-P support per telephone,but they were less than helpful, just spouting generalized platitudes. They tried very hard to sell me a new printer, which I do not want. Does anyone know how I can get this computer to work? I would greatly appreciate any help in this regard. Thanks in advance. Mort Linder Install new carts or even swap the carts out of the other unit and install them in this alternate printer. -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#3
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Problem Starting New H-P 8250 PHotosmart
David H. Lipman wrote:
From: "Mort" Hi, Running Windows, I have been using H-P 8250 printers for years,as their 6 ink cartridge setup gives me beautiful colors in photographs. I just tried to use a brand new boxed 8250 which I kept in reserve for a year or so. I get an error message on its screen: "Wrong cartridges installed. Use the introductory cartridges that were shipped with your printer." Inasmuch as this was an open box item, the seller apparently included standard H-P cartridges, not the introductory type. The printer will not print, but keeps on displaying the error message. I called H-P support per telephone,but they were less than helpful, just spouting generalized platitudes. They tried very hard to sell me a new printer, which I do not want. Does anyone know how I can get this computer to work? I would greatly appreciate any help in this regard. Thanks in advance. Mort Linder Install new carts or even swap the carts out of the other unit and install them in this alternate printer. Hi, Thanks for the suggestion. I did exactly that already,and it does not work. The H-P web site has a statement that new printer ships with introductory cartridges which allegedly have a special ink mixture for starting a new machine. Frankly, I wonder if it is a security gimmick. Their telephone tech support guy talked in circles, did not answer my question of how to fix it or how to purchase a set of introductory inks. His main thrust was to sell me a new H-P printer, which is ridiculous for many reasons. So I have a brand new printer which refusues to work, and NO support at all from H-P. How the mighty have fallen. Thanks again. Mort |
#4
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Problem Starting New H-P 8250 PHotosmart
http://www.youtube.com/watch?v=rxv-pTQWu6g
-- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#5
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Problem Starting New H-P 8250 PHotosmart
Update: HP no longer makes introductory inks for my brand new 8250
printer,and they told me that therefore it will never work. I paid for a new printer, which is now an expensive ornament. They said that there is no workaround or fix to start this brand new printer working. They deserve to go bankrupt,and quickly, for such shabby and cavalier treatment of a loyal customer who has spent many hundreds of dollars on their inks and photo papers. I am disgusted. Mort Linder Mort wrote: David H. Lipman wrote: From: "Mort" Hi, Running Windows, I have been using H-P 8250 printers for years,as their 6 ink cartridge setup gives me beautiful colors in photographs. I just tried to use a brand new boxed 8250 which I kept in reserve for a year or so. I get an error message on its screen: "Wrong cartridges installed. Use the introductory cartridges that were shipped with your printer." Inasmuch as this was an open box item, the seller apparently included standard H-P cartridges, not the introductory type. The printer will not print, but keeps on displaying the error message. I called H-P support per telephone,but they were less than helpful, just spouting generalized platitudes. They tried very hard to sell me a new printer, which I do not want. Does anyone know how I can get this computer to work? I would greatly appreciate any help in this regard. Thanks in advance. Mort Linder Install new carts or even swap the carts out of the other unit and install them in this alternate printer. Hi, Thanks for the suggestion. I did exactly that already,and it does not work. The H-P web site has a statement that new printer ships with introductory cartridges which allegedly have a special ink mixture for starting a new machine. Frankly, I wonder if it is a security gimmick. Their telephone tech support guy talked in circles, did not answer my question of how to fix it or how to purchase a set of introductory inks. His main thrust was to sell me a new H-P printer, which is ridiculous for many reasons. So I have a brand new printer which refusues to work, and NO support at all from H-P. How the mighty have fallen. Thanks again. Mort |
#6
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Problem Starting New H-P 8250 PHotosmart
David H. Lipman wrote:
http://www.youtube.com/watch?v=rxv-pTQWu6g Hi, Thanks for the funny yet appropriate video of a soldier shooting his HP printer. To rub salt into the wound, so to speak, another HP tech support person offered me a "great deal" on a different model HP printer. Everything sounded OK, until at the last moment, as an afterthought, she mentioned that it will be a reconditioned printer. So, they want to sell me a USED printer at a higher price than I would have to pay for a brand new one. In the meantime, my brand new HP 8250 sits forlornly in my study, being doomed to never print at all. What kind of a company has HP turned into? Mort Linder |
#7
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Problem Starting New H-P 8250 PHotosmart
Charlie+ wrote:
On Mon, 16 Jun 2014 18:25:39 -0400, Mort wrote as underneath : Further update: So far, 2 HP tech support people told me that they DO make starter inks for my 8250 printer, while 3 HP tech support people told me that they definitely DO NOT make them any more. I asked the last (negative) HP person if that means that my brand new HP $250.- printer will never print at all, and must be thrown out with the trash. He replied : yes, I guess so, because we can't fix it. I suspect that Epson or Canon will be helping me to print my pictures very soon. Mort Linder Update: HP no longer makes introductory inks for my brand new 8250 printer,and they told me that therefore it will never work. I paid for a new printer, which is now an expensive ornament. They said that there is no workaround or fix to start this brand new printer working. They deserve to go bankrupt,and quickly, for such shabby and cavalier treatment of a loyal customer who has spent many hundreds of dollars on their inks and photo papers. I am disgusted. Mort Linder mena sthat my $250.- brand new porinter ha sto be thrown away with the garbafe,a ndhe replied yes. Mort wrote: David H. Lipman wrote: From: "Mort" Hi, Running Windows, I have been using H-P 8250 printers for years,as their 6 ink cartridge setup gives me beautiful colors in photographs. I just tried to use a brand new boxed 8250 which I kept in reserve for a year or so. I get an error message on its screen: "Wrong cartridges installed. Use the introductory cartridges that were shipped with your printer." Inasmuch as this was an open box item, the seller apparently included standard H-P cartridges, not the introductory type. The printer will not print, but keeps on displaying the error message. I called H-P support per telephone,but they were less than helpful, just spouting generalized platitudes. They tried very hard to sell me a new printer, which I do not want. Does anyone know how I can get this computer to work? I would greatly appreciate any help in this regard. Thanks in advance. Mort Linder Install new carts or even swap the carts out of the other unit and install them in this alternate printer. Hi, Thanks for the suggestion. I did exactly that already,and it does not work. The H-P web site has a statement that new printer ships with introductory cartridges which allegedly have a special ink mixture for starting a new machine. Frankly, I wonder if it is a security gimmick. Their telephone tech support guy talked in circles, did not answer my question of how to fix it or how to purchase a set of introductory inks. His main thrust was to sell me a new H-P printer, which is ridiculous for many reasons. So I have a brand new printer which refusues to work, and NO support at all from H-P. How the mighty have fallen. Thanks again. Mort This is a really awful and another shameful for HP saga - thanks for sharing it, its not a trick I was aware of or would have dreamed of! I swore not to buy anything from HP ever again when they were selling printers in the early days just up to a new Windows version appearing and then didnt provide updated drivers! Gone with Canon ever since. But I suppose all the firms have slinky tricks now of one sort or another! C+ |
#8
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Problem Starting New H-P 8250 PHotosmart
Mort wrote:
Charlie+ wrote: On Mon, 16 Jun 2014 18:25:39 -0400, Mort wrote as Hi, H-P just sent me an on-line questionnaire, detailing how satisfied I am with their support. I suspect that they will not be pleased with my reply, just as I am not pleased with my brand new $250.- HP 8250 printer that cannot print and never will, due to their weird and annoying company policy. Mort Linder Further update: So far, 2 HP tech support people told me that they DO make starter inks for my 8250 printer, while 3 HP tech support people told me that they definitely DO NOT make them any more. I asked the last (negative) HP person if that means that my brand new HP $250.- printer will never print at all, and must be thrown out with the trash. He replied : yes, I guess so, because we can't fix it. I suspect that Epson or Canon will be helping me to print my pictures very soon. Mort Linder Update: HP no longer makes introductory inks for my brand new 8250 printer,and they told me that therefore it will never work. I paid for a new printer, which is now an expensive ornament. They said that there is no workaround or fix to start this brand new printer working. They deserve to go bankrupt,and quickly, for such shabby and cavalier treatment of a loyal customer who has spent many hundreds of dollars on their inks and photo papers. I am disgusted. Mort Linder mena sthat my $250.- brand new porinter ha sto be thrown away with the garbafe,a ndhe replied yes. Mort wrote: David H. Lipman wrote: From: "Mort" Hi, Running Windows, I have been using H-P 8250 printers for years,as their 6 ink cartridge setup gives me beautiful colors in photographs. I just tried to use a brand new boxed 8250 which I kept in reserve for a year or so. I get an error message on its screen: "Wrong cartridges installed. Use the introductory cartridges that were shipped with your printer." Inasmuch as this was an open box item, the seller apparently included standard H-P cartridges, not the introductory type. The printer will not print, but keeps on displaying the error message. I called H-P support per telephone,but they were less than helpful, just spouting generalized platitudes. They tried very hard to sell me a new printer, which I do not want. Does anyone know how I can get this computer to work? I would greatly appreciate any help in this regard. Thanks in advance. Mort Linder Install new carts or even swap the carts out of the other unit and install them in this alternate printer. Hi, Thanks for the suggestion. I did exactly that already,and it does not work. The H-P web site has a statement that new printer ships with introductory cartridges which allegedly have a special ink mixture for starting a new machine. Frankly, I wonder if it is a security gimmick. Their telephone tech support guy talked in circles, did not answer my question of how to fix it or how to purchase a set of introductory inks. His main thrust was to sell me a new H-P printer, which is ridiculous for many reasons. So I have a brand new printer which refusues to work, and NO support at all from H-P. How the mighty have fallen. Thanks again. Mort This is a really awful and another shameful for HP saga - thanks for sharing it, its not a trick I was aware of or would have dreamed of! I swore not to buy anything from HP ever again when they were selling printers in the early days just up to a new Windows version appearing and then didnt provide updated drivers! Gone with Canon ever since. But I suppose all the firms have slinky tricks now of one sort or another! C+ |
#9
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Problem Starting New H-P 8250 PHotosmart
Charlie+ wrote:
On Thu, 03 Jul 2014 21:33:21 -0400, Mort wrote as underneath : Mort wrote: Charlie+ wrote: On Mon, 16 Jun 2014 18:25:39 -0400, Mort wrote as Hi, H-P just sent me an on-line questionnaire, detailing how satisfied I am with their support. I suspect that they will not be pleased with my reply, just as I am not pleased with my brand new $250.- HP 8250 printer that cannot print and never will, due to their weird and annoying company policy. Mort Linder snip Do you have equivalent legislation to our UK "Not fit for purpose" argument that you might get to help, even tho you didnt buy retail? C+ Hi, I do not know the details of "lemon laws" here regarding things other than automobiles, but hiring an attorney for this would cost me much more than the price of the printer. Mort Linder |
#10
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Problem Starting New H-P 8250 PHotosmart
Charlie+ wrote:
On Fri, 04 Jul 2014 15:16:55 -0400, Mort wrote as underneath : Charlie+ wrote: On Thu, 03 Jul 2014 21:33:21 -0400, Mort wrote as underneath : Mort wrote: Charlie+ wrote: On Mon, 16 Jun 2014 18:25:39 -0400, Mort wrote as Hi, H-P just sent me an on-line questionnaire, detailing how satisfied I am with their support. I suspect that they will not be pleased with my reply, just as I am not pleased with my brand new $250.- HP 8250 printer that cannot print and never will, due to their weird and annoying company policy. Mort Linder snip Do you have equivalent legislation to our UK "Not fit for purpose" argument that you might get to help, even tho you didnt buy retail? C+ Hi, I do not know the details of "lemon laws" here regarding things other than automobiles, but hiring an attorney for this would cost me much more than the price of the printer. Mort Linder We also have "small claims court" which allows you to persue them in person, but Im not saying it would be easy or without effort!!! C+ Hi, I have some experience with small claims court, but it is almost always disappointing. It involves a 2-stage process. First, you hope to get a positive ruling by a judge. After that, if the person or company does not reimburse or pay you, you have to go to the local sheriff, fill out forms, and pay him a fee. Then he gets someone to serve papers on the opponent. Even then, they often refuse to pay. Unless it is a matter of thousands of dollars, it just is not worth the effort and concern to even start with small claims court. So, you usually walk away,and hope that it does not happen again. Thanks for your comment, Mort |
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