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#1
May 2nd 04, 12:10 AM
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Aria troubles - been 3 months
Hi,
I have been experiencing terrible customer service from Aria. For the past 3 months I have sent 6 emails to them which have been unanswered, and also tried 'phoning them on several occasions but been unable to get through to anybody. The problem was with a dead motherboard that was returned and found to be faulty. I received a replacement that I was happy with, but the postage I was promised to be refunded was not given to me. Yes I know the postage, in the grand scheme of things doesn't amount to much but it is very frustrating not being able to talk to anyone in the company about this. It's cost me more in 'phone bills than the postage itself trying to get in touch with them! If anyone from Aria can reply to this, please do. Thanks, Matt. 
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#2
May 2nd 04, 12:16 AM
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"matt" wrote in message
... Hi, I have been experiencing terrible customer service from Aria. For the past 3 months I have sent 6 emails to them which have been unanswered, and also tried 'phoning them on several occasions but been unable to get through to anybody. The problem was with a dead motherboard that was returned and found to be faulty. I received a replacement that I was happy with, but the postage I was promised to be refunded was not given to me. Yes I know the postage, in the grand scheme of things doesn't amount to much but it is very frustrating not being able to talk to anyone in the company about this. It's cost me more in 'phone bills than the postage itself trying to get in touch with them! If anyone from Aria can reply to this, please do. Thanks, Matt. How much did the postage cost? Regards, Stuart Brown
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#3
May 2nd 04, 01:02 PM
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"Stuart Brown" wrote in message
... "matt" wrote in message ... The problem was with a dead motherboard that was returned and found to be faulty. I received a replacement that I was happy with, but the postage I was promised to be refunded was not given to me. Yes I know the postage, in the grand scheme of things doesn't amount to much but it is very frustrating not being able to talk to anyone in the company about this. It's cost me more in 'phone bills than the postage itself trying to get in touch with them! How much did the postage cost? £6.55 matt
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#4
May 2nd 04, 01:18 PM
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matt wrote:
the postage I was promised to be refunded was not given to me. Just wanted to mention that they are legally obliged to refund return postage for faulty goods (as well as having promised to do so).
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#5
May 4th 04, 04:23 PM
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"matt" wrote in message
... Hi, I have been experiencing terrible customer service from Aria. For the past 3 months I have sent 6 emails to them which have been unanswered, and also tried 'phoning them on several occasions but been unable to get through to anybody. The problem was with a dead motherboard that was returned and found to be faulty. I received a replacement that I was happy with, but the postage I was promised to be refunded was not given to me. Yes I know the postage, in the grand scheme of things doesn't amount to much but it is very frustrating not being able to talk to anyone in the company about this. It's cost me more in 'phone bills than the postage itself trying to get in touch with them! If anyone from Aria can reply to this, please do. Thanks, Matt. Hi Matt, if you mail your RMA number to marked for my attention I'll do my best to help. Cheers, RobD Aria Technology
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#6
May 13th 04, 08:26 PM
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all sorted chears rob
matt "Rob D" wrote in message ... "matt" wrote in message ... Hi, I have been experiencing terrible customer service from Aria. For the past 3 months I have sent 6 emails to them which have been unanswered, and also tried 'phoning them on several occasions but been unable to get through to anybody. The problem was with a dead motherboard that was returned and found to be faulty. I received a replacement that I was happy with, but the postage I was promised to be refunded was not given to me. Yes I know the postage, in the grand scheme of things doesn't amount to much but it is very frustrating not being able to talk to anyone in the company about this. It's cost me more in 'phone bills than the postage itself trying to get in touch with them! If anyone from Aria can reply to this, please do. Thanks, Matt. Hi Matt, if you mail your RMA number to marked for my attention I'll do my best to help. Cheers, RobD Aria Technology
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