A computer components & hardware forum. HardwareBanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » HardwareBanter forum » Video Cards » Ati Videocards
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Please Help



 
 
Thread Tools Display Modes
  #1  
Old February 26th 04, 01:22 AM
Mary
external usenet poster
 
Posts: n/a
Default Please Help

I just got a new ATI 9000 Pro video card today and can't get it installed
(it was a choice between 9000 Pro or 9200. I hope I didn't make the wrong
choice.

I am using Windows 98SE.
I can't get the drivers installed. The card is OEM, and the guy at the store
gave me an installation disk which is for Sapphire 9200 Pro, but I notice in
the pdf file on the CD, it refers to Radeon 9800. At any rate, I couldn't
get the drivers to install from that CD. So I went to AtI site and
downloaded Catalyst drivers - latest edition for 9000 series video cards.
I installed those, but they asked for the ATI install CD, which I put in the
drive and it wanted the file4 ati2cqag.dll, which I found and clicked on,
then it put two lines in display in Device manager - one was 9000 series,
next line was 9000 secondary series and the next was the PCI standard video
card which I had to use before to get into my computer.
Oh, and it said to remove old drivers from add/remove software and when I
clicked on Ati display uninstall driver, it said " can't initialize" or
something and when I clicked on it again, it did absolutely nothing.
I am not sure I have events in proper sequences as I've tried so many things
I've forgotten half of them. The 9000 card is still in my computer, but no
drivers have been installed, and the PCI video card is also in my computer
using Standard VGA.

Has anybody got any advice for me before I throw the computer out. I am sooo
frustrated after working two hours on this and got nowhere.

Mary


  #2  
Old February 26th 04, 01:29 AM
Mary
external usenet poster
 
Posts: n/a
Default

One important thing I left out was - on the pdf file on the install CD, it
said at the top "Radeon 9800" so maybe the CD is for the wrong drivers since
I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I
downloaded new drivers (Catalyst) from ATI site, but they don't seem to work
either. I can't figure out what is wrong.

Mary


"Mary" wrote in message
le.rogers.com...
I just got a new ATI 9000 Pro video card today and can't get it installed
(it was a choice between 9000 Pro or 9200. I hope I didn't make the wrong
choice.

I am using Windows 98SE.
I can't get the drivers installed. The card is OEM, and the guy at the

store
gave me an installation disk which is for Sapphire 9200 Pro, but I notice

in
the pdf file on the CD, it refers to Radeon 9800. At any rate, I couldn't
get the drivers to install from that CD. So I went to AtI site and
downloaded Catalyst drivers - latest edition for 9000 series video cards.
I installed those, but they asked for the ATI install CD, which I put in

the
drive and it wanted the file4 ati2cqag.dll, which I found and clicked on,
then it put two lines in display in Device manager - one was 9000 series,
next line was 9000 secondary series and the next was the PCI standard

video
card which I had to use before to get into my computer.
Oh, and it said to remove old drivers from add/remove software and when I
clicked on Ati display uninstall driver, it said " can't initialize" or
something and when I clicked on it again, it did absolutely nothing.
I am not sure I have events in proper sequences as I've tried so many

things
I've forgotten half of them. The 9000 card is still in my computer, but no
drivers have been installed, and the PCI video card is also in my computer
using Standard VGA.

Has anybody got any advice for me before I throw the computer out. I am

sooo
frustrated after working two hours on this and got nowhere.

Mary




  #3  
Old February 26th 04, 05:12 AM
JLC
external usenet poster
 
Posts: n/a
Default


"Mary" wrote in message
e.rogers.com...
One important thing I left out was - on the pdf file on the install CD, it
said at the top "Radeon 9800" so maybe the CD is for the wrong drivers

since
I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I
downloaded new drivers (Catalyst) from ATI site, but they don't seem to

work
either. I can't figure out what is wrong.

Mary


Mary what happened when you tried to install from the CD? Did it get half
way then lock on you or what? If it failed during setup that's the reason
you can't install the ones you DL'ed. Windows gets confused when an install
fails. You don't have to worry about the fact that the file says 9800, what
you need to be sure of is that you are installing the drivers for '98 and
not XP or 2000. Are you sure you got the right ones from ATI? If you do have
the right ones, and it did fail during setup, try this.
Go to add/remove in control panel and look for ATI un-install the drivers.
What you need to remove is the setup inf file that was installed during the
CD install. I'm not sure what it's called (I'm sure someone else knows in
this group) But first, before worrying about the inf file, reboot. Now your
system should load up the default Windows VGA driver.
Now try and install the drivers you got from ATI (now that you're sure that
they are for '98) You should be fine now. If not you're going to have to
find that inf file.
Hope this works for you, JLC


  #4  
Old February 26th 04, 06:19 AM
Mary
external usenet poster
 
Posts: n/a
Default

"JLC" wrote in message
news:Mme%[email protected]_s54...

"Mary" wrote in message
e.rogers.com...
One important thing I left out was - on the pdf file on the install CD,

it
said at the top "Radeon 9800" so maybe the CD is for the wrong drivers

since
I have a 9000 Pro, but I thought maybe it used the same drivers. Also, I
downloaded new drivers (Catalyst) from ATI site, but they don't seem to

work
either. I can't figure out what is wrong.

Mary


Hi JLC: Thank you for answering. I was giving up hope that anyone would
answer and I tried for at least 3 hours tonight to get the card installed
and have given up for now, as I've tried everything I can think of.

Mary what happened when you tried to install from the CD? Did it get half
way then lock on you or what? If it failed during setup that's the reason
you can't install the ones you DL'ed.


Yes, it half installed from the CD. It got past the part about you agreeing
to the licence agreement, and you had to select Express or Customs install,
and I chose Express, and it looked like it installed some drivers, then an
error came up saying "Setup unable to complete installation - set up display
adapter to VGA before setup". I did that, and next time it seemed like the
drivers installed, but when I rebooted, the screen was black - no video at
all. Maddening!

Windows gets confused when an install
fails. You don't have to worry about the fact that the file says 9800,

what
you need to be sure of is that you are installing the drivers for '98 and
not XP or 2000.


I looked more closely at the CD and the 9000 Pro pdf file is there All 9000
series cards have pdf files on the CD. But its the drivers that count. I
just noticed, when I click on the file
called "Atisetup.exe" and the full ATI screen comes up - which says Easy
install, express install, and has Online users guide -when I click on users
guide, at the top it says "Radeon 9800 series -users guide". I guess when I
tried to install the Cd earlier, I didn't look at that part. So it looks
like the guy in the store gave me the wrong install CD, or it came to him
that way from wherever he gets it. Its OEM so just the video card and no
box. Also, as I said in my earlier post, the CD he gave me was Sapphire CD
but the guy in the store said they should work with my video card - and if
the drivers are for 9800, thats not much good. It doesn't say on the label
what Radeon model its for.It should so its clear.

Are you sure you got the right ones from ATI?

Yes, I'm pretty sure - http://www.ati.com/support/driver.html - thats where
they have Catalyst drivers for Win ME and Win 98. the file was called
7-981-040127m-013420c.exe. By the way I alwas thought Catalyst was drivers
that were used by people with ATI cards, but were not made by ATI, or is
Catalyst just a new name for graphic drivers by ATI.? But if the drivers I
installed from the CD were the wrong ones, the ones I downloaded might have
made things worse. Another problem is when you install the drivers from ATI
site, at one point it asks for the original ATI install CD that you got with
the card, and if it was the wrong install CD drivers as I now suspect, the
install is not going to work. It was looking for a "cat" file which was not
on the Cd.

I always thought you could install drivers from ATI site without having the
original CD. what happens if you lost the original? So without the correct
install CD, it doesn't look like I can install the drivers from the ATI
website.

Wouldn't all video cards such as 9000 pro, 9200, etc. 9800 all have
different install CD's and different drivers?

you do
have
the right ones, and it did fail during setup, try this.


Go to add/remove in control panel and look for ATI un-install the drivers.


I tried that several times and when I clicked on ATI uninstall display
drivers, it said "error" and wouldn't remove the line. . I clicked on the
same entry later, and it just did nothing at all.
So I don't know what to do about that.

What you need to remove is the setup inf file that was installed during

the
CD install. I'm not sure what it's called (I'm sure someone else knows in
this group) But first, before worrying about the inf file, reboot. Now

your
system should load up the default Windows VGA driver.


I had to put my old PCI video card back in my computer and disable the
Radeon in Device manager, otherwise, I just got a black screen when I took
the PCI card out. AT least this way, I get 16 colors, instead of none.

Now try and install the drivers you got from ATI (now that you're sure

that
they are for '98) You should be fine now. If not you're going to have to
find that inf file.


I don't know if finding the .inf file would help. But yes, the drivers I got
from ATI were for win 98 and also were for 9000 Pro, but it asks for the
original install CD which I don't have, so I guess you can't install the
drivers from ATI site without your original install CD?
I think the guy at the store gave me the wrong installl CD. And worse, was
it was the only 9000 Pro video card in the store, so I don't know what I
will do. I can bet he does not have an install CD for my video card. I just
took his word that the CD he gave me was for the Radeon 9000 Pro.

Hope this works for you, JLC


Thank you so much for your suggestions. I really appreciate you taking the
time.
This whole thing has been a mess for me. Its taken me all night on this.
I've done all my own upgrades on my own computer for 13 years, and never ran
into a mess like this - unless re-formatting, which is the worst.

Mary


  #5  
Old February 26th 04, 08:11 AM
JLC
external usenet poster
 
Posts: n/a
Default


"Mary" wrote in message
le.rogers.com...
"JLC" wrote in message
news:Mme%[email protected]_s54...

"Mary" wrote in message
e.rogers.com...
One important thing I left out was - on the pdf file on the install

CD,
it
said at the top "Radeon 9800" so maybe the CD is for the wrong drivers

since
I have a 9000 Pro, but I thought maybe it used the same drivers. Also,

I
downloaded new drivers (Catalyst) from ATI site, but they don't seem

to
work
either. I can't figure out what is wrong.

Mary


Mary I know it all seems so messed up right now. I've sure been there many
times before, but you can get this figured out. From what you told me I'm
right about what is going on. The reason the ATI install is asking for the
CD is because Windows is confused and the inf that is in your windows/inf
folder is telling the install to look for a CD. You do not need a CD to
install the drivers. I suggest you do a Goggle search for a program that
will remove all trace of the ATI drivers. I know there out there, just like
the ones I used for my Nvidia card. You have to start fresh. One little file
can cause you all this problem. I suggest that once you get the driver
remove program you boot in safe mode, that way you can be sure all traces
are removed. The ATI driver that you got from ATI will work on all Radeon
cards. So the guy at the shop did OK with what he gave you. I forgot what
card did you have before this?? Did you make sure that you completely
removed those drivers? You'll get this working. Don't worry. I'm sure that
today, now that your rested you'll get it going in no time JLC


  #6  
Old February 26th 04, 09:56 PM
GTX_SlotCar
external usenet poster
 
Posts: n/a
Default

I feel bad that I overlooked this post. I usually do when the subject is so
general. If I hadn't seen JLC reply to it, I probably still wouldn't have
read it. Shame on me.
I had the same problem recently where the driver install would stop, I got a
message saying it can't initialize, and then another (I think) saying to try
installing standard drivers first, then reinstall the ATI drivers.The
problem is, I'm using W2000 and there is no driver called Standard VGA as an
available choice (like there is in W98).
I'll give you my 2 cents worth.
Do the things JLC suggested. Uninstall the drivers for your old video card
if you haven't already. Enable your ATI card if it's still disabled. Shut
down. Remove your old card and boot up again. While it's booting, put in
your ATI driver cd if it's not in there already.
After your computer restarts, it should find the ATI card and try to install
it. If not, you'll have to go to Add new Hardware to add it, or Device
Manager and update the drivers. In either case, tell it you "Have Disk", and
point it to your ATI driver cd. It'll either look for a .inf file or a .cat
file. You'll have to try pointing it to different folders on the cd, but
start with one called Win98 if there is one. Eventually you should find the
right one and the driver will load. You may have to do this twice to load
the primary display adapter and the secondary display adapter. The new ATI
cards seem to work this way because of their dual monitor support. My old
8500 doesn't do it this way. Once the drivers have been installed (it only
installs the drivers), you can autorun the cd and install them again with
the control panel and whatever else is on the cd.
That's what worked for me.
There is a Cat. Uninstaller available on the ATI site that removes
everything to do with ATI, but don't use it unless absolutely necessary. It
has a warning message about this when you download it, and it's what caused
me to have problems to begin with. I had no problem uninstalling and
reinstalling drivers until I used Cat. Uninstaller.
Sapphire makes a lot of the "built by ATI" cards, so your driver cd should
work.
Let us know how you make out.

Gary

--
Tweaks & Reviews
www.slottweak.com


"Mary" wrote in message
le.rogers.com...
"JLC" wrote in message
news:Mme%[email protected]_s54...

"Mary" wrote in message
e.rogers.com...
One important thing I left out was - on the pdf file on the install

CD,
it
said at the top "Radeon 9800" so maybe the CD is for the wrong drivers

since
I have a 9000 Pro, but I thought maybe it used the same drivers. Also,

I
downloaded new drivers (Catalyst) from ATI site, but they don't seem

to
work
either. I can't figure out what is wrong.

Mary


Hi JLC: Thank you for answering. I was giving up hope that anyone would
answer and I tried for at least 3 hours tonight to get the card installed
and have given up for now, as I've tried everything I can think of.

Mary what happened when you tried to install from the CD? Did it get

half
way then lock on you or what? If it failed during setup that's the

reason
you can't install the ones you DL'ed.


Yes, it half installed from the CD. It got past the part about you

agreeing
to the licence agreement, and you had to select Express or Customs

install,
and I chose Express, and it looked like it installed some drivers, then an
error came up saying "Setup unable to complete installation - set up

display
adapter to VGA before setup". I did that, and next time it seemed like the
drivers installed, but when I rebooted, the screen was black - no video at
all. Maddening!

Windows gets confused when an install
fails. You don't have to worry about the fact that the file says 9800,

what
you need to be sure of is that you are installing the drivers for '98

and
not XP or 2000.


I looked more closely at the CD and the 9000 Pro pdf file is there All

9000
series cards have pdf files on the CD. But its the drivers that count. I
just noticed, when I click on the file
called "Atisetup.exe" and the full ATI screen comes up - which says Easy
install, express install, and has Online users guide -when I click on

users
guide, at the top it says "Radeon 9800 series -users guide". I guess when

I
tried to install the Cd earlier, I didn't look at that part. So it looks
like the guy in the store gave me the wrong install CD, or it came to him
that way from wherever he gets it. Its OEM so just the video card and no
box. Also, as I said in my earlier post, the CD he gave me was Sapphire CD
but the guy in the store said they should work with my video card - and if
the drivers are for 9800, thats not much good. It doesn't say on the label
what Radeon model its for.It should so its clear.

Are you sure you got the right ones from ATI?

Yes, I'm pretty sure - http://www.ati.com/support/driver.html - thats

where
they have Catalyst drivers for Win ME and Win 98. the file was called
7-981-040127m-013420c.exe. By the way I alwas thought Catalyst was drivers
that were used by people with ATI cards, but were not made by ATI, or is
Catalyst just a new name for graphic drivers by ATI.? But if the drivers I
installed from the CD were the wrong ones, the ones I downloaded might

have
made things worse. Another problem is when you install the drivers from

ATI
site, at one point it asks for the original ATI install CD that you got

with
the card, and if it was the wrong install CD drivers as I now suspect, the
install is not going to work. It was looking for a "cat" file which was

not
on the Cd.

I always thought you could install drivers from ATI site without having

the
original CD. what happens if you lost the original? So without the correct
install CD, it doesn't look like I can install the drivers from the ATI
website.

Wouldn't all video cards such as 9000 pro, 9200, etc. 9800 all have
different install CD's and different drivers?

you do
have
the right ones, and it did fail during setup, try this.


Go to add/remove in control panel and look for ATI un-install the

drivers.

I tried that several times and when I clicked on ATI uninstall display
drivers, it said "error" and wouldn't remove the line. . I clicked on the
same entry later, and it just did nothing at all.
So I don't know what to do about that.

What you need to remove is the setup inf file that was installed during

the
CD install. I'm not sure what it's called (I'm sure someone else knows

in
this group) But first, before worrying about the inf file, reboot. Now

your
system should load up the default Windows VGA driver.


I had to put my old PCI video card back in my computer and disable the
Radeon in Device manager, otherwise, I just got a black screen when I took
the PCI card out. AT least this way, I get 16 colors, instead of none.

Now try and install the drivers you got from ATI (now that you're sure

that
they are for '98) You should be fine now. If not you're going to have to
find that inf file.


I don't know if finding the .inf file would help. But yes, the drivers I

got
from ATI were for win 98 and also were for 9000 Pro, but it asks for the
original install CD which I don't have, so I guess you can't install the
drivers from ATI site without your original install CD?
I think the guy at the store gave me the wrong installl CD. And worse, was
it was the only 9000 Pro video card in the store, so I don't know what I
will do. I can bet he does not have an install CD for my video card. I

just
took his word that the CD he gave me was for the Radeon 9000 Pro.

Hope this works for you, JLC


Thank you so much for your suggestions. I really appreciate you taking the
time.
This whole thing has been a mess for me. Its taken me all night on this.
I've done all my own upgrades on my own computer for 13 years, and never

ran
into a mess like this - unless re-formatting, which is the worst.

Mary




  #7  
Old February 26th 04, 10:05 PM
Mary
external usenet poster
 
Posts: n/a
Default

"JLC" wrote in message
news:1%g%[email protected]_s01...
"Mary" wrote in message
e.rogers.com...
One important thing I left out was - on the pdf file on the install

CD, it
said at the top "Radeon 9800" so maybe the CD is for the wrong

drivers since
I have a 9000 Pro, but I thought maybe it used the same drivers.

Also, I
downloaded new drivers (Catalyst) from ATI site, but they don't seem

to work
either. I can't figure out what is wrong.

Mary


Mary I know it all seems so messed up right now. I've sure been there many
times before, but you can get this figured out. From what you told me I'm
right about what is going on. The reason the ATI install is asking for the
CD is because Windows is confused and the inf that is in your windows/inf
folder is telling the install to look for a CD. You do not need a CD to
install the drivers. I suggest you do a Goggle search for a program that
will remove all trace of the ATI drivers. I know there out there, just

like
the ones I used for my Nvidia card.


I went to Safe mode to Add/remove programs and was able to click on "ATI
uninstall utility" which said it took alll ATI software off my computer, but
I still have the same problems as yesterday. Software still won't install
from Cd or the one from ATI site.
Also, no lines for 9000 Radeon show up in Device Manager, though they did
yesterday, but the two lines said Radeon 9000 series. I just wondered,
shouldn't they say Radeon 9000 Pro? I hope they didn't give me a 9000SE.
Nothing on the card itself says what model the card is. Just a white sticker
on the back says its a 9000 Pro Radeon with 128 MB. Is there a utility to
tell you exactly what model video card you have installed? (assuming I ever
get it installed). I am back to my old video card again for now.

You have to start fresh. One little file
can cause you all this problem. I suggest that once you get the driver
remove program you boot in safe mode, that way you can be sure all traces
are removed. The ATI driver that you got from ATI will work on all Radeon
cards. So the guy at the shop did OK with what he gave you.


Even if its a Sapphire installation CD? I wonder if maybe a Sapphire CD
won't work with an ATI brand name card. On the install CD, when the ATI
installation screen comes up for Easy install/Express etc when you click on
"Online manual" it says this is the online manual for Radeon 9800. No
mention about other Radeon models. Its only on the CD itself, that there are
other pdf files for 9000, 9200 , 9600, and so on.
So do you mean that even though this same install CD which seems like its
for 9800, will also install the correct drivers for Radeon 9000 Pro, and
all Radeons from 7000 to 9800?
The drivers I downloaded from ATI site still ask for "ATI installation
disk". Maybe a Sapphire installation disk won't do.

I forgot what
card did you have before this??


I had an ATI Xpert 2000, but I uninstalled the drivers before, then when I
got my new motherboard - Asus 7V8X-X. The Xpert 2000 didnt fit in the AGP
slot, so thats why I got another video card. I had heard the 9000 Pro was a
good card, and it was quite a good price, because its OEM, but now I am not
so sure.
Its been nothing but frustration since yesterday afternoon trying to install
the drivers.

Did you make sure that you completely
removed those drivers? You'll get this working. Don't worry. I'm sure that
today, now that your rested you'll get it going in no time JLC


As far as I know the drivers are supposed to be completely removed. AT
least I used the ATI software uninstall utility in Add/remove programs and
even the utility is not in add/remove programs any more. But maybe there is
something else that is causing the problem. I just don't know what it is. I
might have to end up reformatting my drive, and even then what if the
software doesn't work.
Thanks a lot for your help.

Mary



  #8  
Old February 27th 04, 01:14 AM
JLC
external usenet poster
 
Posts: n/a
Default


"Mary" wrote in message
ble.rogers.com...
As far as I know the drivers are supposed to be completely removed. AT
least I used the ATI software uninstall utility in Add/remove programs and
even the utility is not in add/remove programs any more. But maybe there

is
something else that is causing the problem. I just don't know what it is.

I
might have to end up reformatting my drive, and even then what if the
software doesn't work.
Thanks a lot for your help.

Mary

Mary, I'd forget all about that CD OK? You have the right drivers that you
DL'ed from ATI. When you finally get this figured out the install with not
ask for the CD. The CD should have worked. I have a Sapphire 9800Pro and the
CD I have say's Sapphire on it but when I load it it's a pure ATI install
CD. I didn't not use my CD I never do. I always DL'ed the latest drivers for
what ever it is I'm installing.
Tell you what, this is a long shot but try this. Do a word search in your
Windows dir for any files with ATI in them. This way you can find that inf
file I'm talking about. '98 is like this. I've had the same thing happen to
me so many times I lost count with other programs I've installed over the
years. Once a install goes bad. it's hell getting it fixed. Don't give up! I
know that you'll get this fixed and you won't have to do a format. Could be
that the disc is defective. Did you look at it? Its it dirty or scratched
up? Mary stick to the drivers you DL'ed OK? It's a safe bet that you'll get
them to work.
Also one last thing and forgive me if you have said you already did this,
but have you gone to Display Properties/Settings/Advanced/Adapter/and
changed your display
driver to Standard VGA ? then Reboot. This is the way a lot of people change
their drivers. I used to do it also, but with '2000 just removing them with
add/remove works fine. This is one way to make sure you don't have any old
files loaded. Also another idea is to try and install the drivers in safe
mode. I've never had to do this but that would work the same way. You might
what to try that. Also remember one important thing. Every time you try and
install the drivers and it fails you have to make sure and remove all the
files again. Hang in there! JLC


  #9  
Old February 27th 04, 02:45 AM
Mary
external usenet poster
 
Posts: n/a
Default

"JLC" wrote in message
news:dZv%[email protected]_s01...

"Mary" wrote in message
ble.rogers.com...
As far as I know the drivers are supposed to be completely removed. AT
least I used the ATI software uninstall utility in Add/remove programs

and
even the utility is not in add/remove programs any more. But maybe there

is
something else that is causing the problem. I just don't know what it

is.
I
might have to end up reformatting my drive, and even then what if the
software doesn't work.
Thanks a lot for your help.

Mary

Mary, I'd forget all about that CD OK? You have the right drivers that

you
DL'ed from ATI. When you finally get this figured out the install with not
ask for the CD. The CD should have worked. I have a Sapphire 9800Pro and

the
CD I have say's Sapphire on it but when I load it it's a pure ATI install
CD. I didn't not use my CD I never do. I always DL'ed the latest drivers

for
what ever it is I'm installing.


Hi: So it doesn't matter if the CD I have is Sapphire? but just curious - Is
the same Sapphire card that I have used for all 9000 Series video cards?
Just wondered - Are all Sapphire install cards the exact same as ATI install
cards for the same video cards, except they have the Sapphire name on the
install CD?

I still have my old video card in my computer. I haven't done anything more
on the Radeon card today yet.

Tell you what, this is a long shot but try this. Do a word search in your
Windows dir for any files with ATI in them. This way you can find that inf
file I'm talking about. '98 is like this. I've had the same thing happen

to
me so many times I lost count with other programs I've installed over the
years.


I just lookled at Windows/inf and there are some ati files in ther but I am
not sure which one you are referring to. A few of them are
ativrvxx.inf,atvttxx.inf, ativxsxx.inf, ati19xwdm.cat, atitunep.inf - and a
few similar ones. Do you think anyof them are what you mean?

Once a install goes bad. it's hell getting it fixed. Don't give up! I
know that you'll get this fixed and you won't have to do a format.


Hell is right. A format is the last straw, but sometimes.... what can you do
but that.
As long as the video card is not defective, maybe I can get it installed, so
I hope its not that.
How can I tell if the video card is 9000 pro? Only a white sticker on the
card says it is.

Could
be
that the disc is defective. Did you look at it? Its it dirty or scratched
up? Mary stick to the drivers you DL'ed OK? It's a safe bet that you'll

get
them to work.


The CD looks ok and I checked it with checker.exe which is a good CD
checker.So I think its ok,.

Also one last thing and forgive me if you have said you already did this,
but have you gone to Display Properties/Settings/Advanced/Adapter/and
changed your display
driver to Standard VGA ? then Reboot. This is the way a lot of people

change
their drivers.


Yes, its a good idea to do that. I have always done it myself.
Standard VGA line is in Display in Device manager, because that is what I am
using now with my old card, as that would be all it needs. its a pretty old
card, but good thing I kept it as I am able to use it while I sort this
present mess out with the new video card (if I ever do get it solved).

I used to do it also, but with '2000 just removing them
with
add/remove works fine. This is one way to make sure you don't have any old
files loaded. Also another idea is to try and install the drivers in safe
mode. I've never had to do this but that would work the same way. You

might
what to try that.


I am not sure if I tried that, but I will try it again. I am going to put
the new card back in again in a little while, but I am getting tired of it
not working. I don't mind challenges,but once I do things over and over, I
get very frustrated and want to give up.

Also remember one important thing. Every time you try
and
install the drivers and it fails you have to make sure and remove all the
files again. Hang in there! JLC


I just click on the ATI uninstall utility which is in add/remove programs.
But your're right, ites easy to forget to do that.
Thanks again.

Mary



  #10  
Old February 27th 04, 03:01 AM
Mary
external usenet poster
 
Posts: n/a
Default

"GTX_SlotCar" wrote in message
...
I feel bad that I overlooked this post. I usually do when the subject is

so
general. If I hadn't seen JLC reply to it, I probably still wouldn't have
read it. Shame on me.


Hi Gary:

Come to think of it, my subject line IS very general. I should have given a
little more description in the subject line. You might have thought it was a
troll or some spammer, but I am neither. Just a desperate woman trying to
install a new video card. My motherboard and CPU were new a week ago and so
far they are ok, but the video card is another story. With computers, they
do some funny things. I was very happy when JLC answered my post. I am
always grateful for advice.

I had the same problem recently where the driver install would stop, I got

a
message saying it can't initialize, and then another (I think) saying to

try
installing standard drivers first, then reinstall the ATI drivers.The
problem is, I'm using W2000 and there is no driver called Standard VGA as

an
available choice (like there is in W98).


I've had almost every error message there is in the last couple of days. I
can't even remember all of them. I started to write them down, but after a
couple of dozen, gave up on that -hehe,.

I'll give you my 2 cents worth.
Do the things JLC suggested. Uninstall the drivers for your old video card
if you haven't already. Enable your ATI card if it's still disabled. Shut
down. Remove your old card and boot up again. While it's booting, put in
your ATI driver cd if it's not in there already.


I haven't done anything to day yet, but I will do as you and JLC suggest -
first uninstall the drivers for the new card which I think is already done.
I am already using Standard VGA driver, then take out the old card and put
in the new video card (its not in my computer right now), then shut down.
Then install the drivers from my hard drive which I got from ATI site. I
don't think I will try the install CD. The card is ATI brand, but the
install CD is a Sapphire CD. I would think maybe that CD being Sapphire
might not work on the ATI card exactly, though maybe it does for all I know.

After your computer restarts, it should find the ATI card and try to

install
it. If not, you'll have to go to Add new Hardware to add it, or Device
Manager and update the drivers. In either case, tell it you "Have Disk",

and
point it to your ATI driver cd.


JLC seems to think I shouldn't bother with the install CD and just try to
install the drivers I got on the ATI site.

It'll either look for a .inf file or a .cat
file. You'll have to try pointing it to different folders on the cd, but
start with one called Win98 if there is one. Eventually you should find

the
right one and the driver will load. You may have to do this twice to load
the primary display adapter and the secondary display adapter. The new ATI
cards seem to work this way because of their dual monitor support. My old
8500 doesn't do it this way. Once the drivers have been installed (it only
installs the drivers), you can autorun the cd and install them again with
the control panel and whatever else is on the cd.
That's what worked for me.


I'll have to see if this works. I am not interested in a dual monitor but
someone told me a Radeon 9000 Pro was a good card and I happened to see it
at a good price. But if I am going to have all this trouble.........

There is a Cat. Uninstaller available on the ATI site that removes
everything to do with ATI, but don't use it unless absolutely necessary.

It
has a warning message about this when you download it, and it's what

caused
me to have problems to begin with. I had no problem uninstalling and
reinstalling drivers until I used Cat. Uninstaller.


I will try other things before I do that. I have enough problems

Sapphire makes a lot of the "built by ATI" cards, so your driver cd should
work.


Sapphire is supposed to make quite good cards I've read. They use ATI
chipsets but make their own cards. I wonder if their install CD's are
identical to ATI install CD's. I think the guy in the store who sold it to
me had the ATI card, but had no ATI install CD's, so gave me the Sapphire
install CD. He said it should work, and maybe he's right, but I am not sure
about that.

Let us know how you make out.


Thanks a lot for your help.

Mary

"Mary" wrote in message
le.rogers.com...
"JLC" wrote in message
news:Mme%[email protected]_s54...

"Mary" wrote in message
e.rogers.com...
One important thing I left out was - on the pdf file on the install

CD,
it
said at the top "Radeon 9800" so maybe the CD is for the wrong

drivers
since
I have a 9000 Pro, but I thought maybe it used the same drivers.

Also,
I
downloaded new drivers (Catalyst) from ATI site, but they don't seem

to
work
either. I can't figure out what is wrong.

Mary


Hi JLC: Thank you for answering. I was giving up hope that anyone would
answer and I tried for at least 3 hours tonight to get the card

installed
and have given up for now, as I've tried everything I can think of.

Mary what happened when you tried to install from the CD? Did it get

half
way then lock on you or what? If it failed during setup that's the

reason
you can't install the ones you DL'ed.


Yes, it half installed from the CD. It got past the part about you

agreeing
to the licence agreement, and you had to select Express or Customs

install,
and I chose Express, and it looked like it installed some drivers, then

an
error came up saying "Setup unable to complete installation - set up

display
adapter to VGA before setup". I did that, and next time it seemed like

the
drivers installed, but when I rebooted, the screen was black - no video

at
all. Maddening!

Windows gets confused when an install
fails. You don't have to worry about the fact that the file says 9800,

what
you need to be sure of is that you are installing the drivers for '98

and
not XP or 2000.


I looked more closely at the CD and the 9000 Pro pdf file is there All

9000
series cards have pdf files on the CD. But its the drivers that count.

I
just noticed, when I click on the file
called "Atisetup.exe" and the full ATI screen comes up - which says Easy
install, express install, and has Online users guide -when I click on

users
guide, at the top it says "Radeon 9800 series -users guide". I guess

when
I
tried to install the Cd earlier, I didn't look at that part. So it looks
like the guy in the store gave me the wrong install CD, or it came to

him
that way from wherever he gets it. Its OEM so just the video card and no
box. Also, as I said in my earlier post, the CD he gave me was Sapphire

CD
but the guy in the store said they should work with my video card - and

if
the drivers are for 9800, thats not much good. It doesn't say on the

label
what Radeon model its for.It should so its clear.

Are you sure you got the right ones from ATI?

Yes, I'm pretty sure - http://www.ati.com/support/driver.html - thats

where
they have Catalyst drivers for Win ME and Win 98. the file was called
7-981-040127m-013420c.exe. By the way I alwas thought Catalyst was

drivers
that were used by people with ATI cards, but were not made by ATI, or is
Catalyst just a new name for graphic drivers by ATI.? But if the drivers

I
installed from the CD were the wrong ones, the ones I downloaded might

have
made things worse. Another problem is when you install the drivers from

ATI
site, at one point it asks for the original ATI install CD that you got

with
the card, and if it was the wrong install CD drivers as I now suspect,

the
install is not going to work. It was looking for a "cat" file which was

not
on the Cd.

I always thought you could install drivers from ATI site without having

the
original CD. what happens if you lost the original? So without the

correct
install CD, it doesn't look like I can install the drivers from the ATI
website.

Wouldn't all video cards such as 9000 pro, 9200, etc. 9800 all have
different install CD's and different drivers?

you do
have
the right ones, and it did fail during setup, try this.


Go to add/remove in control panel and look for ATI un-install the

drivers.

I tried that several times and when I clicked on ATI uninstall display
drivers, it said "error" and wouldn't remove the line. . I clicked on

the
same entry later, and it just did nothing at all.
So I don't know what to do about that.

What you need to remove is the setup inf file that was installed

during
the
CD install. I'm not sure what it's called (I'm sure someone else knows

in
this group) But first, before worrying about the inf file, reboot. Now

your
system should load up the default Windows VGA driver.


I had to put my old PCI video card back in my computer and disable the
Radeon in Device manager, otherwise, I just got a black screen when I

took
the PCI card out. AT least this way, I get 16 colors, instead of none.

Now try and install the drivers you got from ATI (now that you're sure

that
they are for '98) You should be fine now. If not you're going to have

to
find that inf file.


I don't know if finding the .inf file would help. But yes, the drivers I

got
from ATI were for win 98 and also were for 9000 Pro, but it asks for the
original install CD which I don't have, so I guess you can't install the
drivers from ATI site without your original install CD?
I think the guy at the store gave me the wrong installl CD. And worse,

was
it was the only 9000 Pro video card in the store, so I don't know what I
will do. I can bet he does not have an install CD for my video card. I

just
took his word that the CD he gave me was for the Radeon 9000 Pro.

Hope this works for you, JLC


Thank you so much for your suggestions. I really appreciate you taking

the
time.
This whole thing has been a mess for me. Its taken me all night on this.
I've done all my own upgrades on my own computer for 13 years, and never

ran
into a mess like this - unless re-formatting, which is the worst.

Mary






 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 03:03 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Copyright 2004-2022 HardwareBanter.
The comments are property of their posters.