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BEWARE IF YOU EVER NEED CUSTOMER SERVICE FROM DELL



 
 
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  #1  
Old February 25th 04, 05:38 AM
Alex G
external usenet poster
 
Posts: n/a
Default BEWARE IF YOU EVER NEED CUSTOMER SERVICE FROM DELL

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!


I've heard of horror stories of people trying to wade through DELL
support, of being passed from one rep to another, telling and
re-telling the problem with no solution.

I thought that somehow, these poor souls were not expressing
themselves correctly, had problems communicating, or something.

Not anymore. After being the victim of Dell customer support
bureaucracy, I now know that the problem lies within Dell.

About a month ago now, I purchased a Dell notebook online. It was
scheduled for delivery 1 week later. The problem is, the notebook
computer never arrived. UPS can't find the package, and assumes
that it's lost. They advised for me to contact the sender.

Now begins my Dell Customer Dis-Service from Hell Story. I've
spent countless minutes each day calling first to get a replacement
laptop delivered to me.

After over 2 weeks on useless, frustrating phone calls, I decide that
I want my card refunded, since they never delivered a PC. Same DELL
tactic: frustrate, stonewall, and do absolutely nothing.


MY RECOMMENDATION:

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
  #2  
Old February 25th 04, 06:17 AM
Jupiter Jones
external usenet poster
 
Posts: n/a
Default

Alex;
Be sure to contact the credit card company to cancel the transaction.

--
Jupiter Jones
Check the following link for some great problem solving newsgroups.
http://support.microsoft.com/newsgroups/default.aspx
http://www3.telus.net/dandemar/


"Alex G" wrote in message
om...
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!


I've heard of horror stories of people trying to wade through DELL
support, of being passed from one rep to another, telling and
re-telling the problem with no solution.

I thought that somehow, these poor souls were not expressing
themselves correctly, had problems communicating, or something.

Not anymore. After being the victim of Dell customer support
bureaucracy, I now know that the problem lies within Dell.

About a month ago now, I purchased a Dell notebook online. It was
scheduled for delivery 1 week later. The problem is, the notebook
computer never arrived. UPS can't find the package, and assumes
that it's lost. They advised for me to contact the sender.

Now begins my Dell Customer Dis-Service from Hell Story. I've
spent countless minutes each day calling first to get a replacement
laptop delivered to me.

After over 2 weeks on useless, frustrating phone calls, I decide

that
I want my card refunded, since they never delivered a PC. Same DELL
tactic: frustrate, stonewall, and do absolutely nothing.


MY RECOMMENDATION:

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!



  #3  
Old February 25th 04, 07:06 AM
Sonja
external usenet poster
 
Posts: n/a
Default

On Wed, 25 Feb 2004 05:17:46 GMT, "Jupiter Jones"
wrote:

Alex;
Be sure to contact the credit card company to cancel the transaction.


Thanks for sharing your story Alex. I will share my story of "The
laptops with defective keyboards" as it unfolds. Hopefully it will be
resolved quickly and completely.

I have prided myself after going through a few horror stories, on
being able to escalate quickly within Dell. We will see, if the
keyboard cannot be fixed on this D505, if that holds true. It may be
that I am just deluding myself on my assertive capabilities :-)

What I want to avoid this time is a major time-consuming nightmare.
One week of my life was spent once trying to get things straightened
out with Dell. Never again. (famous last words.....).

Sonja

P.S. -- if someone within the Small Business Division at Dell with
clout reads this, feel free to contact me.
  #4  
Old February 25th 04, 07:40 PM
Irene
external usenet poster
 
Posts: n/a
Default

It's a real shame that Dell alienates folks like you and my self simply
because they want to save a few bucks on Technical Support. They offer such
an otherwise good product.

After the purchase of three Dell Dimension computers totaling nearly 8
thousand dollars, we stopped buying from Dell for one main reason. POOR
AFTER SALE SUPPORT, including really terrible technical support.


"Alex G" wrote in message
om...
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!


I've heard of horror stories of people trying to wade through DELL
support, of being passed from one rep to another, telling and
re-telling the problem with no solution.

I thought that somehow, these poor souls were not expressing
themselves correctly, had problems communicating, or something.

Not anymore. After being the victim of Dell customer support
bureaucracy, I now know that the problem lies within Dell.

About a month ago now, I purchased a Dell notebook online. It was
scheduled for delivery 1 week later. The problem is, the notebook
computer never arrived. UPS can't find the package, and assumes
that it's lost. They advised for me to contact the sender.

Now begins my Dell Customer Dis-Service from Hell Story. I've
spent countless minutes each day calling first to get a replacement
laptop delivered to me.

After over 2 weeks on useless, frustrating phone calls, I decide that
I want my card refunded, since they never delivered a PC. Same DELL
tactic: frustrate, stonewall, and do absolutely nothing.


MY RECOMMENDATION:

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!



  #5  
Old February 25th 04, 08:30 PM
HH
external usenet poster
 
Posts: n/a
Default

Dang, Irene, I forgot to Plonk you on this new Dell 2400. That's OK, I
just did.
HH

"Irene" wrote in message
...
It's a real shame that Dell alienates folks like you and my self simply
because they want to save a few bucks on Technical Support. They offer

such
an otherwise good product.

After the purchase of three Dell Dimension computers totaling nearly 8
thousand dollars, we stopped buying from Dell for one main reason. POOR
AFTER SALE SUPPORT, including really terrible technical support.


"Alex G" wrote in message
om...
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!


I've heard of horror stories of people trying to wade through DELL
support, of being passed from one rep to another, telling and
re-telling the problem with no solution.

I thought that somehow, these poor souls were not expressing
themselves correctly, had problems communicating, or something.

Not anymore. After being the victim of Dell customer support
bureaucracy, I now know that the problem lies within Dell.

About a month ago now, I purchased a Dell notebook online. It was
scheduled for delivery 1 week later. The problem is, the notebook
computer never arrived. UPS can't find the package, and assumes
that it's lost. They advised for me to contact the sender.

Now begins my Dell Customer Dis-Service from Hell Story. I've
spent countless minutes each day calling first to get a replacement
laptop delivered to me.

After over 2 weeks on useless, frustrating phone calls, I decide that
I want my card refunded, since they never delivered a PC. Same DELL
tactic: frustrate, stonewall, and do absolutely nothing.


MY RECOMMENDATION:

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!





  #6  
Old February 26th 04, 07:26 PM
goop
external usenet poster
 
Posts: n/a
Default

what's wrong with your d505? post to the ng, please


"Sonja" wrote in message
...
On Wed, 25 Feb 2004 05:17:46 GMT, "Jupiter Jones"
wrote:

Alex;
Be sure to contact the credit card company to cancel the transaction.


Thanks for sharing your story Alex. I will share my story of "The
laptops with defective keyboards" as it unfolds. Hopefully it will be
resolved quickly and completely.

I have prided myself after going through a few horror stories, on
being able to escalate quickly within Dell. We will see, if the
keyboard cannot be fixed on this D505, if that holds true. It may be
that I am just deluding myself on my assertive capabilities :-)

What I want to avoid this time is a major time-consuming nightmare.
One week of my life was spent once trying to get things straightened
out with Dell. Never again. (famous last words.....).

Sonja

P.S. -- if someone within the Small Business Division at Dell with
clout reads this, feel free to contact me.



  #7  
Old February 27th 04, 01:56 AM
dennis
external usenet poster
 
Posts: n/a
Default

I called Customer Service and wanted to file a complaint after making 3
attempts w/ 3 different salespersons to order a custom system. I sent
the 3 emails that confirmed my order & components plus the total price.
All 3 were different in components although I read what I wanted from a
list. Plus I had 3 different prices. Customer Service was like taking to
a valley girl! "So O.K. what else can we help you with?" Home sales is
not a concern for Dell, they make their many profits from business
systems. I have had 4 Gateway systems in the past w/ 100% satisfaction.
I just thought this one time I'd try a Dell. Now I ask why not another
Gateway? Too bad I had one hell of a system configured for a good price.
I look at a old P5-200MMX Gateway in my son's room that never has been
shut off in 7 years that still has wonderful tech support for the life
of that system and even this one and know what makes the grass greener
on the other side of the fence. It's the B.S. I still will try one in
the future.

Alex G wrote:

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!

I've heard of horror stories of people trying to wade through DELL
support, of being passed from one rep to another, telling and
re-telling the problem with no solution.

I thought that somehow, these poor souls were not expressing
themselves correctly, had problems communicating, or something.

Not anymore. After being the victim of Dell customer support
bureaucracy, I now know that the problem lies within Dell.

About a month ago now, I purchased a Dell notebook online. It was
scheduled for delivery 1 week later. The problem is, the notebook
computer never arrived. UPS can't find the package, and assumes
that it's lost. They advised for me to contact the sender.

Now begins my Dell Customer Dis-Service from Hell Story. I've
spent countless minutes each day calling first to get a replacement
laptop delivered to me.

After over 2 weeks on useless, frustrating phone calls, I decide that
I want my card refunded, since they never delivered a PC. Same DELL
tactic: frustrate, stonewall, and do absolutely nothing.

MY RECOMMENDATION:

DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!

  #8  
Old February 27th 04, 06:16 AM
Sonja
external usenet poster
 
Posts: n/a
Default

On Thu, 26 Feb 2004 18:26:57 GMT, "goop" wrote:

what's wrong with your d505? post to the ng, please


It was the keyboard problem -- see other thread.

Sonja
  #9  
Old February 27th 04, 08:14 AM
Alex G
external usenet poster
 
Posts: n/a
Default

"Jupiter Jones" wrote in message news:_dW_b.40014$D_5.39412@edtnps84...
Alex;
Be sure to contact the credit card company to cancel the transaction.


I did, thanks. And thank goodness that I used AMEX for my purchase.
They promptly put the transaction aside for investigation, and told
me to *DEDUCT* the amount from my monthly bill.

I was very thankful to the customer support person ("Jill", from
a U.S. customer service center), because it felt so good to be
treated with courtesy and honesty, for a change.

I was warned that should DELL not cooperate with AMEX
on the investigation, AMEX will be forced to reinstate the charge
back to me.

I'm hoping that AMEX can resolve this draining experience.

Sorry for the ranting in my original posting, folks.


Next time, I'll buy a Gateway, or even a Sony VIAO. I heard decent
things about their service. It might be more expensive, but the
extra dollars savings is simply not worth it.
 




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