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#1
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BEWARE IF YOU EVER NEED CUSTOMER SERVICE FROM DELL
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!!
DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! I've heard of horror stories of people trying to wade through DELL support, of being passed from one rep to another, telling and re-telling the problem with no solution. I thought that somehow, these poor souls were not expressing themselves correctly, had problems communicating, or something. Not anymore. After being the victim of Dell customer support bureaucracy, I now know that the problem lies within Dell. About a month ago now, I purchased a Dell notebook online. It was scheduled for delivery 1 week later. The problem is, the notebook computer never arrived. UPS can't find the package, and assumes that it's lost. They advised for me to contact the sender. Now begins my Dell Customer Dis-Service from Hell Story. I've spent countless minutes each day calling first to get a replacement laptop delivered to me. After over 2 weeks on useless, frustrating phone calls, I decide that I want my card refunded, since they never delivered a PC. Same DELL tactic: frustrate, stonewall, and do absolutely nothing. MY RECOMMENDATION: DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! |
#2
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Alex;
Be sure to contact the credit card company to cancel the transaction. -- Jupiter Jones Check the following link for some great problem solving newsgroups. http://support.microsoft.com/newsgroups/default.aspx http://www3.telus.net/dandemar/ "Alex G" wrote in message om... DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! I've heard of horror stories of people trying to wade through DELL support, of being passed from one rep to another, telling and re-telling the problem with no solution. I thought that somehow, these poor souls were not expressing themselves correctly, had problems communicating, or something. Not anymore. After being the victim of Dell customer support bureaucracy, I now know that the problem lies within Dell. About a month ago now, I purchased a Dell notebook online. It was scheduled for delivery 1 week later. The problem is, the notebook computer never arrived. UPS can't find the package, and assumes that it's lost. They advised for me to contact the sender. Now begins my Dell Customer Dis-Service from Hell Story. I've spent countless minutes each day calling first to get a replacement laptop delivered to me. After over 2 weeks on useless, frustrating phone calls, I decide that I want my card refunded, since they never delivered a PC. Same DELL tactic: frustrate, stonewall, and do absolutely nothing. MY RECOMMENDATION: DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! |
#3
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On Wed, 25 Feb 2004 05:17:46 GMT, "Jupiter Jones"
wrote: Alex; Be sure to contact the credit card company to cancel the transaction. Thanks for sharing your story Alex. I will share my story of "The laptops with defective keyboards" as it unfolds. Hopefully it will be resolved quickly and completely. I have prided myself after going through a few horror stories, on being able to escalate quickly within Dell. We will see, if the keyboard cannot be fixed on this D505, if that holds true. It may be that I am just deluding myself on my assertive capabilities :-) What I want to avoid this time is a major time-consuming nightmare. One week of my life was spent once trying to get things straightened out with Dell. Never again. (famous last words.....). Sonja P.S. -- if someone within the Small Business Division at Dell with clout reads this, feel free to contact me. |
#4
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It's a real shame that Dell alienates folks like you and my self simply
because they want to save a few bucks on Technical Support. They offer such an otherwise good product. After the purchase of three Dell Dimension computers totaling nearly 8 thousand dollars, we stopped buying from Dell for one main reason. POOR AFTER SALE SUPPORT, including really terrible technical support. "Alex G" wrote in message om... DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! I've heard of horror stories of people trying to wade through DELL support, of being passed from one rep to another, telling and re-telling the problem with no solution. I thought that somehow, these poor souls were not expressing themselves correctly, had problems communicating, or something. Not anymore. After being the victim of Dell customer support bureaucracy, I now know that the problem lies within Dell. About a month ago now, I purchased a Dell notebook online. It was scheduled for delivery 1 week later. The problem is, the notebook computer never arrived. UPS can't find the package, and assumes that it's lost. They advised for me to contact the sender. Now begins my Dell Customer Dis-Service from Hell Story. I've spent countless minutes each day calling first to get a replacement laptop delivered to me. After over 2 weeks on useless, frustrating phone calls, I decide that I want my card refunded, since they never delivered a PC. Same DELL tactic: frustrate, stonewall, and do absolutely nothing. MY RECOMMENDATION: DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! |
#5
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Dang, Irene, I forgot to Plonk you on this new Dell 2400. That's OK, I
just did. HH "Irene" wrote in message ... It's a real shame that Dell alienates folks like you and my self simply because they want to save a few bucks on Technical Support. They offer such an otherwise good product. After the purchase of three Dell Dimension computers totaling nearly 8 thousand dollars, we stopped buying from Dell for one main reason. POOR AFTER SALE SUPPORT, including really terrible technical support. "Alex G" wrote in message om... DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! I've heard of horror stories of people trying to wade through DELL support, of being passed from one rep to another, telling and re-telling the problem with no solution. I thought that somehow, these poor souls were not expressing themselves correctly, had problems communicating, or something. Not anymore. After being the victim of Dell customer support bureaucracy, I now know that the problem lies within Dell. About a month ago now, I purchased a Dell notebook online. It was scheduled for delivery 1 week later. The problem is, the notebook computer never arrived. UPS can't find the package, and assumes that it's lost. They advised for me to contact the sender. Now begins my Dell Customer Dis-Service from Hell Story. I've spent countless minutes each day calling first to get a replacement laptop delivered to me. After over 2 weeks on useless, frustrating phone calls, I decide that I want my card refunded, since they never delivered a PC. Same DELL tactic: frustrate, stonewall, and do absolutely nothing. MY RECOMMENDATION: DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! |
#6
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what's wrong with your d505? post to the ng, please
"Sonja" wrote in message ... On Wed, 25 Feb 2004 05:17:46 GMT, "Jupiter Jones" wrote: Alex; Be sure to contact the credit card company to cancel the transaction. Thanks for sharing your story Alex. I will share my story of "The laptops with defective keyboards" as it unfolds. Hopefully it will be resolved quickly and completely. I have prided myself after going through a few horror stories, on being able to escalate quickly within Dell. We will see, if the keyboard cannot be fixed on this D505, if that holds true. It may be that I am just deluding myself on my assertive capabilities :-) What I want to avoid this time is a major time-consuming nightmare. One week of my life was spent once trying to get things straightened out with Dell. Never again. (famous last words.....). Sonja P.S. -- if someone within the Small Business Division at Dell with clout reads this, feel free to contact me. |
#7
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I called Customer Service and wanted to file a complaint after making 3
attempts w/ 3 different salespersons to order a custom system. I sent the 3 emails that confirmed my order & components plus the total price. All 3 were different in components although I read what I wanted from a list. Plus I had 3 different prices. Customer Service was like taking to a valley girl! "So O.K. what else can we help you with?" Home sales is not a concern for Dell, they make their many profits from business systems. I have had 4 Gateway systems in the past w/ 100% satisfaction. I just thought this one time I'd try a Dell. Now I ask why not another Gateway? Too bad I had one hell of a system configured for a good price. I look at a old P5-200MMX Gateway in my son's room that never has been shut off in 7 years that still has wonderful tech support for the life of that system and even this one and know what makes the grass greener on the other side of the fence. It's the B.S. I still will try one in the future. Alex G wrote: DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! I've heard of horror stories of people trying to wade through DELL support, of being passed from one rep to another, telling and re-telling the problem with no solution. I thought that somehow, these poor souls were not expressing themselves correctly, had problems communicating, or something. Not anymore. After being the victim of Dell customer support bureaucracy, I now know that the problem lies within Dell. About a month ago now, I purchased a Dell notebook online. It was scheduled for delivery 1 week later. The problem is, the notebook computer never arrived. UPS can't find the package, and assumes that it's lost. They advised for me to contact the sender. Now begins my Dell Customer Dis-Service from Hell Story. I've spent countless minutes each day calling first to get a replacement laptop delivered to me. After over 2 weeks on useless, frustrating phone calls, I decide that I want my card refunded, since they never delivered a PC. Same DELL tactic: frustrate, stonewall, and do absolutely nothing. MY RECOMMENDATION: DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! DON'T BUY FROM DELL!!! THE SMALL SAVINGS IS NOT WORTH THE RISK!!!! |
#8
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On Thu, 26 Feb 2004 18:26:57 GMT, "goop" wrote:
what's wrong with your d505? post to the ng, please It was the keyboard problem -- see other thread. Sonja |
#9
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"Jupiter Jones" wrote in message news:_dW_b.40014$D_5.39412@edtnps84...
Alex; Be sure to contact the credit card company to cancel the transaction. I did, thanks. And thank goodness that I used AMEX for my purchase. They promptly put the transaction aside for investigation, and told me to *DEDUCT* the amount from my monthly bill. I was very thankful to the customer support person ("Jill", from a U.S. customer service center), because it felt so good to be treated with courtesy and honesty, for a change. I was warned that should DELL not cooperate with AMEX on the investigation, AMEX will be forced to reinstate the charge back to me. I'm hoping that AMEX can resolve this draining experience. Sorry for the ranting in my original posting, folks. Next time, I'll buy a Gateway, or even a Sony VIAO. I heard decent things about their service. It might be more expensive, but the extra dollars savings is simply not worth it. |
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