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#1
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Seagate drive model # and serial# don't match. ST1000DM003
I just received a warrantee replacement drive for my dead ST1000DM003. The
Replacement was a ST31000528AS refurb. which doesn't meet the same specs as the origional. Seagate told me that my drive serial# shows up on their system as the same specs as the replacement drive, not as a SATA 3, 64MB cache drive like the ST1000DM003.They had no suggestion as to how this could be, but assured me the replacement met the same specs as my origional. Has anyone else out there run into this situation? |
#2
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Seagate drive model # and serial# don't match. ST1000DM003
Bob F wrote:
I just received a warrantee replacement drive for my dead ST1000DM003. The Replacement was a ST31000528AS refurb. which doesn't meet the same specs as the origional. Seagate told me that my drive serial# shows up on their system as the same specs as the replacement drive, not as a SATA 3, 64MB cache drive like the ST1000DM003.They had no suggestion as to how this could be, but assured me the replacement met the same specs as my origional. Has anyone else out there run into this situation? I don't really think it matters what happened to anyone else. You sent in a ST1000DM003, the drive is not that old, and you should be getting one back. Not a drive which is two generations older. In some scenarios, the old drive might actually be better (small file transfers). But again, that's not the point. The point is, it's a warranty claim, not a used car lot. http://www.seagate.com/staticfiles/s...100529369b.pdf http://www.seagate.com/staticfiles/s...100686584d.pdf ST31000528AS ST1000DM003 7200.12 series 7200.14 (using web URL) 1000GB 1000GB Heads 4 Heads 2 Discs 2 Discs 1 Bytes per sector 512 BPS 4096 with 512e emulation Speed 7200 RPM 7200 RPM Sustained data transfer (outside) 125MB/sec 156MB/sec Cache 32MB Cache 64MB Height 26.1mm (1.028 inch) Height 20.2mm (0.78 inch) Average seek read 8.5ms Average seek read 8.5ms Average seek write 9.5ms Average seek write 9.5ms (Cable rate SATA II) (Cable rate SATA III) Spec-wise, they're not even close to being the same. And I'm not referring to the SATA II versus SATA III thing either. That part is irrelevant. The 156MB/sec versus 125MB/sec and being two generations apart, says they're not the same. Only the capacity is the same. In my experience here, with 512e drives, I find them less predictable on how they'll work in real transfer scenarios. Sometimes, a 512 drive will beat them. A 512 drive doesn't do emulation, so no read-modify-write shenanigans using the cache. This is important for a WinXP user, less so for a Windows 8 user. On large sequential transfers, the newer drive might complete those in less time. But ever since 512e has come out, I've had multiple drives that behaved "strange". And didn't work right. So from that perspective, the 528AS might even be a win. But this is a simple warranty issue, not a used car lot. If they don't have a ST1000DM003 to ship, they can ship a ST1500DM003 or a ST2000DM003 :-) Tell them "they have the same specs, and are the same generation of drive" :-) Thrown their notion of "the same", back in their face. Send in a 156MB/sec drive, get a 156MB/sec drive back as a replacement. Maybe you could try small claims court. Or something similar. ******* There is supposed to be a web page, for doing warranty serial number checks on drives. If you can find that, enter the serial number and see if other details populate with ST1000DM003 or not. If so, tell them to "try again, dummies". And insist on a 156MB/sec (i.e. same generation) of drive. I'm sure they have refurb ST1000DM003 sitting there. They should have a *huge* bone pile to choose from. They're Seagate. Paul |
#3
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Seagate drive model # and serial# don't match. ST1000DM003
From: "Bob F"
I just received a warrantee replacement drive for my dead ST1000DM003. The Replacement was a ST31000528AS refurb. which doesn't meet the same specs as the origional. Seagate told me that my drive serial# shows up on their system as the same specs as the replacement drive, not as a SATA 3, 64MB cache drive like the ST1000DM003.They had no suggestion as to how this could be, but assured me the replacement met the same specs as my origional. Has anyone else out there run into this situation? I would put a complaint, in writing, to SeaGate. Fully document the differences and why you have the SATA III drive in the first place. While they have the right to give you a refurbished drive as a replacement, it does not conform to to their warranty stating "functionally equivalent replacement product". "If Seagate authorizes you to return your product to Seagate or an authorized service provider, Seagate will replace your product without charge with a functionally equivalent replacement product. Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. Seagate will pay to ship the replacement product to you. By sending product for replacement, you agree to transfer ownership of the original product to Seagate. Seagate will not return your original product to you. Data recovery is not covered under this limited warranty and is not part of the repair or exchange process. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge. Seagate warrants that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 90 days." http://www.seagate.com/support/warra...umer-warranty/ Seagate Technology LLC 10200 S. De Anza Blvd Cupertino, CA, 95014 -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#4
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Seagate drive model # and serial# don't match. ST1000DM003
Paul wrote:
Bob F wrote: I just received a warrantee replacement drive for my dead ST1000DM003. The Replacement was a ST31000528AS refurb. which doesn't meet the same specs as the origional. Seagate told me that my drive serial# shows up on their system as the same specs as the replacement drive, not as a SATA 3, 64MB cache drive like the ST1000DM003.They had no suggestion as to how this could be, but assured me the replacement met the same specs as my origional. Has anyone else out there run into this situation? I don't really think it matters what happened to anyone else. You sent in a ST1000DM003, the drive is not that old, and you should be getting one back. Not a drive which is two generations older. In some scenarios, the old drive might actually be better (small file transfers). But again, that's not the point. The point is, it's a warranty claim, not a used car lot. http://www.seagate.com/staticfiles/s...100529369b.pdf http://www.seagate.com/staticfiles/s...100686584d.pdf ST31000528AS ST1000DM003 7200.12 series 7200.14 (using web URL) 1000GB 1000GB Heads 4 Heads 2 Discs 2 Discs 1 Bytes per sector 512 BPS 4096 with 512e emulation Speed 7200 RPM 7200 RPM Sustained data transfer (outside) 125MB/sec 156MB/sec Cache 32MB Cache 64MB Height 26.1mm (1.028 inch) Height 20.2mm (0.78 inch) Average seek read 8.5ms Average seek read 8.5ms Average seek write 9.5ms Average seek write 9.5ms (Cable rate SATA II) (Cable rate SATA III) Spec-wise, they're not even close to being the same. And I'm not referring to the SATA II versus SATA III thing either. That part is irrelevant. The 156MB/sec versus 125MB/sec and being two generations apart, says they're not the same. Only the capacity is the same. In my experience here, with 512e drives, I find them less predictable on how they'll work in real transfer scenarios. Sometimes, a 512 drive will beat them. A 512 drive doesn't do emulation, so no read-modify-write shenanigans using the cache. This is important for a WinXP user, less so for a Windows 8 user. On large sequential transfers, the newer drive might complete those in less time. But ever since 512e has come out, I've had multiple drives that behaved "strange". And didn't work right. So from that perspective, the 528AS might even be a win. But this is a simple warranty issue, not a used car lot. If they don't have a ST1000DM003 to ship, they can ship a ST1500DM003 or a ST2000DM003 :-) Tell them "they have the same specs, and are the same generation of drive" :-) Thrown their notion of "the same", back in their face. Send in a 156MB/sec drive, get a 156MB/sec drive back as a replacement. Maybe you could try small claims court. Or something similar. ******* There is supposed to be a web page, for doing warranty serial number checks on drives. If you can find that, enter the serial number and see if other details populate with ST1000DM003 or not. If so, tell them to "try again, dummies". And insist on a 156MB/sec (i.e. same generation) of drive. I'm sure they have refurb ST1000DM003 sitting there. They should have a *huge* bone pile to choose from. They're Seagate. Seagate tells me the serial# I sent them shows the specs for the drive they sent me. They seemed to have no comments to my statement that the drive I have says on the label "ST1000DM003", and that their own web site says that drive is SATA3, 64MB cache, which the one they sent me is not. I talked to 2 people there and got basically the same story. It is as if they shipped ST1000DM003 drives that were not up to the currently advertised specs although they wouldn't actually say that. So should I call again and escalate to a higher level? |
#5
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Seagate drive model # and serial# don't match. ST1000DM003
From: "Bob F"
Seagate tells me the serial# I sent them shows the specs for the drive they sent me. They seemed to have no comments to my statement that the drive I have says on the label "ST1000DM003", and that their own web site says that drive is SATA3, 64MB cache, which the one they sent me is not. I talked to 2 people there and got basically the same story. It is as if they shipped ST1000DM003 drives that were not up to the currently advertised specs although they wouldn't actually say that. So should I call again and escalate to a higher level? No. Put it in writing ! -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#6
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Seagate drive model # and serial# don't match. ST1000DM003
Somewhere on teh intarwebs Bob F wrote:
[snip] It is as if they shipped ST1000DM003 drives that were not up to the currently advertised specs although they wouldn't actually say that. Interestingly when I got my ST1000DM003 from Amazon I read the customer reviews and it seems that Seagate *are* (or were) re-labeling their older drives and selling them as new generation. This page / review is mostly about the 2TB version but does cover the others in the Seagate '1TB / platter' range: http://www.amazon.com/Seagate-Barrac...owViewpoints=1 So you see it's entirely possible that you in fact *did* have an older gen drive to start with! :-( That's one of the reasons I went for the 1TB drive - it's much thinner so there's no way they can give you a two-platter drive in it's stead. Was your drive thin? They if it were could however still give you a drive with different cache etc. than you thought you were paying for. I am a Seagate man, have been ever since I got burned with the WD 'Green' drives (and since with USB external drives that can't even saturate a USB 2 bus, yet alone USB 3) - However this sort of thing worries me..... (I seriously dislike crossposting and usually remove it. This one time I'll let it stand as I'm reading from overclocking.) -- /Shaun. "Humans will have advanced a long, long, way when religious belief has a cozy little classification in the DSM." David Melville (in r.a.s.f1) [Sent from my OrbitalT ocular implant interface.] |
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