If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Outsourcing to other countries
Today I had to speak with Tech Support Rep whose English was terrible. I
could hardly understand him. He had a heavy Spanish accent and the phone connection was bad. Is Dell outsourcing to other countries besides India? -- ~alan ------------------------- America - It's not perfect, but it is the best there is. If you disagree, then leave for someplace better. |
#2
|
|||
|
|||
Outsourcing to other countries
~~Alan~~ wrote:
Today I had to speak with Tech Support Rep whose English was terrible. I could hardly understand him. He had a heavy Spanish accent and the phone connection was bad. Is Dell outsourcing to other countries besides India? It was an illegal alien. |
#3
|
|||
|
|||
Outsourcing to other countries
Why do I cry when I read your answer. It's probably correct
-- ~alan ------------------------- America - It's not perfect, but it is the best there is. If you disagree, then leave for someplace better. "Sparky Spartacus" wrote in message ... ~~Alan~~ wrote: Today I had to speak with Tech Support Rep whose English was terrible. I could hardly understand him. He had a heavy Spanish accent and the phone connection was bad. Is Dell outsourcing to other countries besides India? It was an illegal alien. |
#4
|
|||
|
|||
Outsourcing to other countries
On Tue, 25 Jul 2006 11:07:55 GMT, "~~Alan~~"
wrote: Why do I cry when I read your answer. It's probably correct Illegal aliens may be made legal. Basically, they would be rewarded for breaking the law, and it would increase the number of illegal aliens across the border attempting to become legal. People should never be rewarded for breaking the law. Illegal aliens should be actively sought out and deported. |
#5
|
|||
|
|||
Outsourcing to other countries
On Tue, 25 Jul 2006 00:51:17 GMT, "~~Alan~~"
wrote: Is Dell outsourcing to other countries besides India? Yes. On several occasions I have had Spanish speaking support techs. One area they are being outsourced to is the Philippines (sp). |
#6
|
|||
|
|||
Outsourcing to other countries
Dell support for latin america is based in Panama. And by the way,
they don't speak spanish in Philippines. journey wrote: On Tue, 25 Jul 2006 00:51:17 GMT, "~~Alan~~" wrote: Is Dell outsourcing to other countries besides India? Yes. On several occasions I have had Spanish speaking support techs. One area they are being outsourced to is the Philippines (sp). |
#7
|
|||
|
|||
Outsourcing to other countries
|
#8
|
|||
|
|||
Outsourcing to other countries
|
#9
|
|||
|
|||
Outsourcing to other countries
To answer the question, HP uses call centers in Colombia. So hispanic
call centers aren't unusual. To be honest the Indian techs are very polite most of the time, usually much more than American counterparts. It's just they're incomprehensible. Dan On Tue, 25 Jul 2006 00:51:17 GMT, "~~Alan~~" wrote: Today I had to speak with Tech Support Rep whose English was terrible. I could hardly understand him. He had a heavy Spanish accent and the phone connection was bad. Is Dell outsourcing to other countries besides India? |
#10
|
|||
|
|||
Outsourcing to other countries
On Wed, 26 Jul 2006 03:14:12 GMT, Dan wrote:
To be honest the Indian techs are very polite most of the time, usually much more than American counterparts. It's just they're incomprehensible. If you get one that you can't understand, you could ask for someone else. If it were me I'd say I'm sorry I can't understand due to your accent, I need to talk to someone else and then call back. I have found the India techs polite, and if I accept that they are required to go through the scripts and work with them on that things tend to go better. Whenever I say that though my next support call will be a nightmare, so I just jinxed myself! There are a lot of deragatory terms going around like "script monkey" that are not very nice. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Outsourcing in India... Reverse it. | Dell Computers | 4 | June 15th 06 06:04 AM | |
enjoy-- outsourcing | MB_ | Dell Computers | 3 | January 26th 06 08:22 PM |
Dell to Expand India Outsourcing by Hiring 2,000 People | GTS | Dell Computers | 3 | May 1st 05 11:53 PM |
High-Tech Manufacturing & Outsourcing in China | Neil Wadehra | General | 0 | October 12th 03 03:39 PM |