Outsourcing to other countries

Today I had to speak with Tech Support Rep whose English was terrible. I
could hardly understand him. He had a heavy Spanish accent and the phone
connection was bad.

Is Dell outsourcing to other countries besides India?

--
~alan

-------------------------
America - It's not perfect, but it is the best there is. If you disagree,
then leave for someplace better.

~~Alan~~ wrote:
Today I had to speak with Tech Support Rep whose English was terrible. I
could hardly understand him. He had a heavy Spanish accent and the phone
connection was bad.

Is Dell outsourcing to other countries besides India?

It was an illegal alien.

Why do I cry when I read your answer. It's probably correct

--
~alan

-------------------------
America - It's not perfect, but it is the best there is. If you disagree,
then leave for someplace better.

"Sparky Spartacus" wrote in message
...
~~Alan~~ wrote:
Today I had to speak with Tech Support Rep whose English was terrible. I
could hardly understand him. He had a heavy Spanish accent and the phone
connection was bad.

Is Dell outsourcing to other countries besides India?

It was an illegal alien.

On Tue, 25 Jul 2006 11:07:55 GMT, "~~Alan~~"
wrote:

Why do I cry when I read your answer. It's probably correct

Illegal aliens may be made legal. Basically, they would be rewarded
for breaking the law, and it would increase the number of illegal
aliens across the border attempting to become legal.

People should never be rewarded for breaking the law. Illegal aliens
should be actively sought out and deported.

On Tue, 25 Jul 2006 00:51:17 GMT, "~~Alan~~"
wrote:

Is Dell outsourcing to other countries besides India?

Yes. On several occasions I have had Spanish speaking support techs.
One area they are being outsourced to is the Philippines (sp).

Dell support for latin america is based in Panama. And by the way,
they don't speak spanish in Philippines.


journey wrote:
On Tue, 25 Jul 2006 00:51:17 GMT, "~~Alan~~"
wrote:

Is Dell outsourcing to other countries besides India?

Yes. On several occasions I have had Spanish speaking support techs.
One area they are being outsourced to is the Philippines (sp).

On 25 Jul 2006 16:05:21 -0700, wrote:

Dell support for latin america is based in Panama. And by the way,
they don't speak spanish in Philippines.

Thank you but I did speak to someone in the Phlilippines.

You're right -- the two major languages are something like Pilipano
(?) and English. The tech person I spoke to's native language was
Spanish :-)

On 25 Jul 2006 16:05:21 -0700, wrote:

Dell support for latin america is based in Panama

Link to article regarding Philippines call center:

http://www.blogsource.org/2006/02/dell_starts_phi.html

To answer the question, HP uses call centers in Colombia. So hispanic
call centers aren't unusual.

To be honest the Indian techs are very polite most of the time,
usually much more than American counterparts. It's just they're
incomprehensible.

Dan

On Tue, 25 Jul 2006 00:51:17 GMT, "~~Alan~~"
wrote:

Today I had to speak with Tech Support Rep whose English was terrible. I
could hardly understand him. He had a heavy Spanish accent and the phone
connection was bad.

Is Dell outsourcing to other countries besides India?

On Wed, 26 Jul 2006 03:14:12 GMT, Dan wrote:

To be honest the Indian techs are very polite most of the time,
usually much more than American counterparts. It's just they're
incomprehensible.

If you get one that you can't understand, you could ask for someone
else. If it were me I'd say I'm sorry I can't understand due to your
accent, I need to talk to someone else and then call back.

I have found the India techs polite, and if I accept that they are
required to go through the scripts and work with them on that things
tend to go better.

Whenever I say that though my next support call will be a nightmare,
so I just jinxed myself!

There are a lot of deragatory terms going around like "script monkey"
that are not very nice.