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#1
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Did my video card die?
I was playing Skyrim for about 3 straight hours. All of the sudden
the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? |
#2
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Did my video card die?
On Thu, 17 Nov 2011 13:12:21 -0500, Metspitzer
wrote: I was playing Skyrim for about 3 straight hours. All of the sudden the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? BTW I opened my case as soon as I lost the video and the card did not seem hot. I wouldn't even say very warm. |
#3
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Did my video card die?
"Metspitzer" wrote in message news On Thu, 17 Nov 2011 13:12:21 -0500, Metspitzer wrote: I was playing Skyrim for about 3 straight hours. All of the sudden the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? BTW I opened my case as soon as I lost the video and the card did not seem hot. I wouldn't even say very warm. The card itself probably would be much warmer than the ambient temp in the case; the GPU on the other hand may be too hot to touch. Try touching the heatsink if it happens and see how hot it feels. After it went dark, were you able to ALT TAB to your desktop, or another program that may have been running? If the card overheats to the point of going dark, ALT TAB'bing out of the program may let it cool off enough to at least get video back. Did you turn the PC off, then start it back up after a few minutes to see if the card still worked after it cooled down some? If it doesn't work at all, then time for an RMA. Use a program like HWMonitor http://www.cpuid.com/hwmonitor.php to monitor it. Start HWMonitor first, then play the game for a while, then exit and see what your highest temp was. If it's close to max, then you need better cooling (or a different card). -- SC Tom |
#4
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Did my video card die?
"SC Tom" wrote in message ... "Metspitzer" wrote in message news On Thu, 17 Nov 2011 13:12:21 -0500, Metspitzer wrote: I was playing Skyrim for about 3 straight hours. All of the sudden the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? BTW I opened my case as soon as I lost the video and the card did not seem hot. I wouldn't even say very warm. The card itself probably would be much warmer than the ambient temp in the case; the GPU on the other hand may be too hot to touch. Try touching the heatsink if it happens and see how hot it feels. After it went dark, were you able to ALT TAB to your desktop, or another program that may have been running? If the card overheats to the point of going dark, ALT TAB'bing out of the program may let it cool off enough to at least get video back. Did you turn the PC off, then start it back up after a few minutes to see if the card still worked after it cooled down some? If it doesn't work at all, then time for an RMA. Use a program like HWMonitor http://www.cpuid.com/hwmonitor.php to monitor it. Start HWMonitor first, then play the game for a while, then exit and see what your highest temp was. If it's close to max, then you need better cooling (or a different card). As a P.S., I see the Gigabyte version of the card has three fans on it. That's a tremendous amount of heat output, I would imagine. If you have any other cards below this one, I'd move them to a slot as far away as possible. You may even require an additional exhaust case fan to get rid of all of it. -- SC Tom |
#5
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Did my video card die?
On Thu, 17 Nov 2011 15:31:40 -0500, "SC Tom" wrote:
"Metspitzer" wrote in message news On Thu, 17 Nov 2011 13:12:21 -0500, Metspitzer wrote: I was playing Skyrim for about 3 straight hours. All of the sudden the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? BTW I opened my case as soon as I lost the video and the card did not seem hot. I wouldn't even say very warm. The card itself probably would be much warmer than the ambient temp in the case; the GPU on the other hand may be too hot to touch. Try touching the heatsink if it happens and see how hot it feels. After it went dark, were you able to ALT TAB to your desktop, or another program that may have been running? If the card overheats to the point of going dark, ALT TAB'bing out of the program may let it cool off enough to at least get video back. Did you turn the PC off, then start it back up after a few minutes to see if the card still worked after it cooled down some? If it doesn't work at all, then time for an RMA. Use a program like HWMonitor http://www.cpuid.com/hwmonitor.php to monitor it. Start HWMonitor first, then play the game for a while, then exit and see what your highest temp was. If it's close to max, then you need better cooling (or a different card). I plugged it back in and it is working again. Hope it last long enough to finish Skyrim. BTW when the screen went black, the windows key didn't do anthing and cnt alt del din't either. I will try alt tab if it happens again. Thanks |
#6
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Did my video card die?
Metspitzer wrote:
On Thu, 17 Nov 2011 15:31:40 -0500, "SC Tom" wrote: "Metspitzer" wrote in message news On Thu, 17 Nov 2011 13:12:21 -0500, Metspitzer wrote: I was playing Skyrim for about 3 straight hours. All of the sudden the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? BTW I opened my case as soon as I lost the video and the card did not seem hot. I wouldn't even say very warm. The card itself probably would be much warmer than the ambient temp in the case; the GPU on the other hand may be too hot to touch. Try touching the heatsink if it happens and see how hot it feels. After it went dark, were you able to ALT TAB to your desktop, or another program that may have been running? If the card overheats to the point of going dark, ALT TAB'bing out of the program may let it cool off enough to at least get video back. Did you turn the PC off, then start it back up after a few minutes to see if the card still worked after it cooled down some? If it doesn't work at all, then time for an RMA. Use a program like HWMonitor http://www.cpuid.com/hwmonitor.php to monitor it. Start HWMonitor first, then play the game for a while, then exit and see what your highest temp was. If it's close to max, then you need better cooling (or a different card). I plugged it back in and it is working again. Hope it last long enough to finish Skyrim. BTW when the screen went black, the windows key didn't do anthing and cnt alt del din't either. I will try alt tab if it happens again. Thanks If your keyboard has LEDs on it, try hitting the caps-lock or one of the other modifier keys. Like Scroll-Lock. And see if the LED lights respond. When the computer-to-user interface dies on my computer, the keyboard stops working, and I can no longer change the state of the LEDs. It's hard to say when that happens, whether the computer is really dead, or it's just the user interface portion. Using a second computer, you can send "ping packets" at the non-responsive computer. If it answers the ping, then you know the OS is still running. It's just the interface that is dead. If the keyboard input is no longer being accepted, then banging on the alt-tab combo isn't going to do anything. And that's the only reason for mentioning it. I haven't had too many failures like that in Windows (maybe happened once or twice), but I've had it happen a lot in Linux, for various reasons. I have one Linux LiveCD, that kills the keyboard, before the session is finished. Dumb. ******* In addition to hwmonitor, there is also GPUZ program. It graphs temperature in the background, while you're gaming. If your alt-tab works, you can drop back to the desktop and check the temp. http://www.techpowerup.com/downloads/SysInfo/GPU-Z/ In this screenshot, the GPU is running at 45C, with the odd slight dip in the graph. So whatever this person was doing, the temp is relatively constant. http://img148.imageshack.us/img148/6048/sinttuloxk.png Note that, in the past, there have been some instances where an Nvidia driver, "forgot" to turn the video card fan on. I consider purely software controlled fans to be lunacy. The fan interface should really be under hardware control, so the GPU gets good treatment. All it takes is a driver bug, and stuff like that can kill graphics cards. I don't know the details of the ATI scheme, whether it's exactly the same or not. My ATI cards are so old, they're all "fixed speed fans" that don't change. Modern cards run much hotter, so they need a different control scheme. I can't afford any 6970's :-) Paul |
#7
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Did my video card die?
Paul nospam needed.com wrote:
If your keyboard has LEDs on it, try hitting the caps-lock or one of the other modifier keys. Like Scroll-Lock. And see if the LED lights respond. When the computer-to-user interface dies on my computer, the keyboard stops working, and I can no longer change the state of the LEDs. It's hard to say when that happens, whether the computer is really dead, or it's just the user interface portion. Using a second computer, you can send "ping packets" at the non-responsive computer. If it answers the ping, then you know the OS is still running. It's just the interface that is dead. If the keyboard input is no longer being accepted, then banging on the alt-tab combo isn't going to do anything. And that's the only reason for mentioning it. I haven't had too many failures like that in Windows (maybe happened once or twice), but I've had it happen a lot in Linux, for various reasons. I have one Linux LiveCD, that kills the keyboard, before the session is finished. Dumb. You probably already know this little trick, but... One test is to click and drag on something like one of the three buttons in the upper right corner of a window. To see if the button depresses, without actually doing anything since the pointer is dragged off of the button. Trying to revive or figure out what is going on with an improperly responding operating system is complex stuff. |
#8
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Did my video card die?
I plugged the HDMI port into the on board port and still no video. I
took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Update to the latest Catalyst. Open the case while playing games to see if it's heat issue |
#9
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Did my video card die?
On Fri, 18 Nov 2011 23:01:51 +0800, Man-wai Chang
wrote: I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Update to the latest Catalyst. Open the case while playing games to see if it's heat issue I played Skyrim about 10 hours yesterday and it never happened again. First time I have played a game other than Internet Spades in a couple of years. Look at that Dragon..........wait that's a butterfly. |
#10
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Did my video card die?
In article , Metspitzer wrote:
On Thu, 17 Nov 2011 13:12:21 -0500, Metspitzer wrote: I was playing Skyrim for about 3 straight hours. All of the sudden the screen just went blank. I could hear the sound but no video. I plugged the HDMI port into the on board port and still no video. I took out the video card HD 6970 and plugged the HDMI cable into the onboard and it works. Anything I can do to make sure before I do an RMA? BTW I opened my case as soon as I lost the video and the card did not seem hot. I wouldn't even say very warm. The card , while playing may have heated up and came slightly unseated in the PCI-Express slot. |
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