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#1
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Seagate support
Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since
then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. |
#2
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Seagate support
"MikeM" wrote in message ... Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. It`d be the same for most manufacturers. Sometimes they have stuff returned that only had `user problems`. In that case, the unit would be thoroughly tested, and re-issued. More to the point, is whether you get a Full warranty period. |
#3
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Seagate support
"1932" wrote in message ... It`d be the same for most manufacturers. Sometimes they have stuff returned that only had `user problems`. In that case, the unit would be thoroughly tested, and re-issued. More to the point, is whether you get a Full warranty period. If someone knows of a company that doesn't return a refurbished drive, I would be interested. I've been buying primarily seagate and haven't had much of a problem. ...just bought 4 $450 SAS drives and 1 went out just after the period where I could return to the retailer for a replacement. Sent it to seagate and had a new/refurbished unit in about 4-5 business days. ...wasn't really happy about getting a refurbished drive in replacement for a drive that was about 1 month old, but it is working well now. Jeff -- Posted via a free Usenet account from http://www.teranews.com |
#4
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Seagate support
Most manufacturers replacement drives are refurbished or recertified.
Generally it is not economical to repair hard drives so refurbished usually just means 'used and tested good'. The remainder of the warranty on the original drive applies to the replacement. "MikeM" wrote in message ... Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. |
#5
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Seagate support
The other point I fogot to mention in my original post was the length
of warrantee. In at least one post I read Seagate said the warrantee period started some time before purchase, I think it was something like the time it left the factory. Is it usual for Seagate warrantees to start from a time other than the date of purchase. Some time ago I have had Western Digitals replaced with no problems, are they still goof with returns? On Mon, 29 Jan 2007 13:56:24 GMT, MikeM wrote: Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. |
#6
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Seagate support
On OEM (bare) drives all of the hdd manufacturers warranties begin on the
date of manufacture. On retail drives it is from the date of purchase. If you don't have a proof of purchase, then it is from the date of manufacture just like OEM drives. I buy Seagates whenever I can because of the five year warranty. I had to return on recently and while it was taken care of without any issues, Western Digitals RMA process is much easier to deal with. With WD I can have them cross ship me the replacement (you have to provide a CC number in case you don't return the defective drive), but I could not find an option to do that with Seagate. "MikeM" wrote in message ... The other point I fogot to mention in my original post was the length of warrantee. In at least one post I read Seagate said the warrantee period started some time before purchase, I think it was something like the time it left the factory. Is it usual for Seagate warrantees to start from a time other than the date of purchase. Some time ago I have had Western Digitals replaced with no problems, are they still goof with returns? On Mon, 29 Jan 2007 13:56:24 GMT, MikeM wrote: Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. |
#7
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Seagate support
"Tweek" wrote in message news:1gxvh.4399$Pk5.1770@trndny04... On OEM (bare) drives all of the hdd manufacturers warranties begin on the date of manufacture. On retail drives it is from the date of purchase. If you don't have a proof of purchase, then it is from the date of manufacture just like OEM drives. I buy Seagates whenever I can because of the five year warranty. I had to return on recently and while it was taken care of without any issues, Western Digitals RMA process is much easier to deal with. With WD I can have them cross ship me the replacement (you have to provide a CC number in case you don't return the defective drive), but I could not find an option to do that with Seagate. I remember returning a Western Digital years ago and do remember that they sent me a new drive instead of a refurbished unit, but that was because the old drive was no longer manufactured. I don't think that this is typical. I don't believe that Seagate offers the cross-shipping, but I was able to get my replacement quickly (of course the shipping was in-state). I know that I have returned one other seagate, but don't remember the details. ...perhaps those 3 over about 10 years and perhaps 20-25 drives that I've used over that time on various machines. Jeff -- Posted via a free Usenet account from http://www.teranews.com |
#8
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Seagate support
On Mon, 29 Jan 2007 14:01:29 GMT, "1932" wrote:
"MikeM" wrote in message .. . Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. It`d be the same for most manufacturers. Sometimes they have stuff returned that only had `user problems`. In that case, the unit would be thoroughly tested, and re-issued. More to the point, is whether you get a Full warranty period. Yup. It's not the reliability of the recertified drives that's a big issue, but rather that some manufacturers truncate the warranty once they provide you with a replacement. With some companies, the warranty period on a recertified drive is 90 days, and your warranty gets shortened to those 90 days upon exchange. BenQ Canada does that with their optical drives. -------------------------------------------------- Thanks, MCheu |
#9
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Seagate support
Today, 13 days after I took my faulty HDD into the Harvey Normen tech
bay, I waited close to an hour to be told that Seagate had notified them today that it is ok to send my drive in for replacement. It will only take another 1 1/2 weeks to get the new one, if they don't forget to send it away tomorrow and nothing goes wrong. Nearly a month seems a long time to me for a return. On Mon, 29 Jan 2007 13:56:24 GMT, MikeM wrote: Almost 2 weeks ago I returned a Seagate HDD under warrantee. Since then I have been seeing a number of reports of problems with Seagate warrantree support, and that when they replace a drive it is with a refurbished drive. Is this a widely held view of Seagate support. |
#10
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Seagate support
"MikeM" wrote in message
Today, 13 days after I took my faulty HDD into the Harvey Normen tech bay, I waited close to an hour to be told that Seagate had notified them today that it is ok to send my drive in for replacement. It will only take another 1 1/2 weeks to get the new one, if they don't forget to send it away tomorrow and nothing goes wrong. Nearly a month seems a long time to me for a return. Sounds like your problem is with your local shop and not Seagate. -- James T. White |
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