Re-installing HP printer on an Astro

Has anyone run into this? I am trying to install an HP DeskJet 812c back
onto an Astro (Win98se). This printer had worked fine before the person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all, thinking I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations (thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can spare
me more hours of grief with some helpful tips?
Jack

I am by no means an expert on this, but on my HP/USB printers, you must be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c back
onto an Astro (Win98se). This printer had worked fine before the person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all, thinking I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations (thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can spare
me more hours of grief with some helpful tips?
Jack

Hi Bob, I'm willing to try about anything right now! I tried to install the
way you said but no luck. I'm on my 8th e-mail with HP trying different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as the
computer from Gateway.
Jack
"Bob Moyer" wrote in message
.. .
I am by no means an expert on this, but on my HP/USB printers, you must be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c back
onto an Astro (Win98se). This printer had worked fine before the person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all, thinking
I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations (thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can
spare
me more hours of grief with some helpful tips?
Jack

One other thought, you mentioned that you downloaded HP's latest
drivers...were they for Win98SE or XP? Also, does the device manager show
any USB hubs/devices?

Bob

"Jack" wrote in message
...
Hi Bob, I'm willing to try about anything right now! I tried to install
the
way you said but no luck. I'm on my 8th e-mail with HP trying different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as the
computer from Gateway.
Jack
"Bob Moyer" wrote in message
.. .
I am by no means an expert on this, but on my HP/USB printers, you must
be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting
you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c
back
onto an Astro (Win98se). This printer had worked fine before the person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all,
thinking
I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations
(thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can
spare
me more hours of grief with some helpful tips?
Jack

The drivers were for Win98(ME, 98, 95). Device Manager lists 4: General
purpose USB Hub; Generic USB Hub; Intel 62801AB USB Universal Host
Controller; Usb Root Hub.
Jack
"Bob Moyer" wrote in message
news
One other thought, you mentioned that you downloaded HP's latest
drivers...were they for Win98SE or XP? Also, does the device manager show
any USB hubs/devices?

Bob

"Jack" wrote in message
...
Hi Bob, I'm willing to try about anything right now! I tried to install
the
way you said but no luck. I'm on my 8th e-mail with HP trying different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as the
computer from Gateway.
Jack
"Bob Moyer" wrote in message
.. .
I am by no means an expert on this, but on my HP/USB printers, you must
be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting
you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c
back
onto an Astro (Win98se). This printer had worked fine before the
person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all,
thinking
I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations
(thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can
spare
me more hours of grief with some helpful tips?
Jack

Bob, do you by any chance, have an "Astro" running Win98se? I'd like to know
what is in the win.ini file in the 'port' section. The first line in mine
is: ;Rem TShoot: then it lists LPT2:= LPT3:= then 4 com ports and last
one is FILE:= . The com ports have =9600,n,8,1,x after each.
I'm wondering if it should have LPT1 and USB listed.
Go to Start; Run; type sysedit and pick the win.ini tab.
Jack

"Bob Moyer" wrote in message
news
One other thought, you mentioned that you downloaded HP's latest
drivers...were they for Win98SE or XP? Also, does the device manager show
any USB hubs/devices?

Bob

"Jack" wrote in message
...
Hi Bob, I'm willing to try about anything right now! I tried to install
the
way you said but no luck. I'm on my 8th e-mail with HP trying different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as the
computer from Gateway.
Jack
"Bob Moyer" wrote in message
.. .
I am by no means an expert on this, but on my HP/USB printers, you must
be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting
you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c
back
onto an Astro (Win98se). This printer had worked fine before the
person
tried to change the ink cartridge. She couldn't get it to print, and I
noticed three or four printers installed so I removed them all,
thinking
I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded HP's
latest drivers but the Astro won't let it install to the USB port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations
(thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can
spare
me more hours of grief with some helpful tips?
Jack

Jack,
Within the last month, I installed XP on all of my pcs. The advice I was
offering came from experiences trying to install my USB/HP printers on these
systems. I, also, was having problems until I read the "Readme" file that
came on the original drivers' disk. I had tried to install everything with
the usb cables connected and ran into all sorts of problems with the
install. Sorry I can't be of more help.

Bob

"Jack" wrote in message
...
Bob, do you by any chance, have an "Astro" running Win98se? I'd like to
know
what is in the win.ini file in the 'port' section. The first line in mine
is: ;Rem TShoot: then it lists LPT2:= LPT3:= then 4 com ports and
last
one is FILE:= . The com ports have =9600,n,8,1,x after each.
I'm wondering if it should have LPT1 and USB listed.
Go to Start; Run; type sysedit and pick the win.ini tab.
Jack

"Bob Moyer" wrote in message
news
One other thought, you mentioned that you downloaded HP's latest
drivers...were they for Win98SE or XP? Also, does the device manager
show
any USB hubs/devices?

Bob

"Jack" wrote in message
...
Hi Bob, I'm willing to try about anything right now! I tried to install
the
way you said but no luck. I'm on my 8th e-mail with HP trying different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as
the
computer from Gateway.
Jack
"Bob Moyer" wrote in message
.. .
I am by no means an expert on this, but on my HP/USB printers, you
must
be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for wasting
you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c
back
onto an Astro (Win98se). This printer had worked fine before the
person
tried to change the ink cartridge. She couldn't get it to print, and
I
noticed three or four printers installed so I removed them all,
thinking
I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded
HP's
latest drivers but the Astro won't let it install to the USB
port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations
(thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and can
spare
me more hours of grief with some helpful tips?
Jack

Bob, I finally figured it out. I printed a test page just to make sure the
printer worked. The test page printed a different model number than what was
on the printer. It printed DeskJet 895C series instead of DeskJet 812C.
Downloaded the drivers and USB uninstaller for the 895C and everything now
works!!!
Jack

"Bob Moyer" wrote in message
.. .

Jack,
Within the last month, I installed XP on all of my pcs. The advice I was
offering came from experiences trying to install my USB/HP printers on
these
systems. I, also, was having problems until I read the "Readme" file that
came on the original drivers' disk. I had tried to install everything
with
the usb cables connected and ran into all sorts of problems with the
install. Sorry I can't be of more help.

Bob

"Jack" wrote in message
...
Bob, do you by any chance, have an "Astro" running Win98se? I'd like to
know
what is in the win.ini file in the 'port' section. The first line in mine
is: ;Rem TShoot: then it lists LPT2:= LPT3:= then 4 com ports and
last
one is FILE:= . The com ports have =9600,n,8,1,x after each.
I'm wondering if it should have LPT1 and USB listed.
Go to Start; Run; type sysedit and pick the win.ini tab.
Jack

"Bob Moyer" wrote in message
news
One other thought, you mentioned that you downloaded HP's latest
drivers...were they for Win98SE or XP? Also, does the device manager
show
any USB hubs/devices?

Bob

"Jack" wrote in message
...
Hi Bob, I'm willing to try about anything right now! I tried to
install
the
way you said but no luck. I'm on my 8th e-mail with HP trying
different
approaches, but no-go.
Does Gateway have online or e-mail support? I looked on the site but
couldn't find it if they do. The printer was bought the same time as
the
computer from Gateway.
Jack
"Bob Moyer" wrote in message
.. .
I am by no means an expert on this, but on my HP/USB printers, you
must
be
sure NOT to connect the usb cable until the driver/software has been
installed. If this is the path you followed, I apologize for
wasting
you
time. Good luck.

Bob

"Jack" wrote in message
...
Has anyone run into this? I am trying to install an HP DeskJet 812c
back
onto an Astro (Win98se). This printer had worked fine before the
person
tried to change the ink cartridge. She couldn't get it to print,
and
I
noticed three or four printers installed so I removed them all,
thinking
I
would just re-install it...should take 10 minutes.
That was last week. Nothing I've tried will work. I've downloaded
HP's
latest drivers but the Astro won't let it install to the USB
port...it
wants
to use com2.
I've tried HP's USB cleanup program=no luck.
Gateway's site had a registry trick to clean up old installations
(thank
goodness I backed it up first!) that didn't work.
What I'm hoping for is that someone has run into this before and
can
spare
me more hours of grief with some helpful tips?
Jack