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#1
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So many online reviews are a mess
It's occurred to me that now, with such vendors as Amazon and NewEgg
listing items that are actually sold by other vendors, it's impossible to be sure to what items a review is referring: is the review of a brand-new item, a used item, an open-box item, or a used but refurbished/renewed item? Certainly I have seen complaints that the reviewer thought s/he was buying a new drive, but the manufacture date on the label had been erased, or the warranty had expired long before the purchase, or the SMART data showed that it had clocked up thousands of power-on hours. Perce |
#2
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So many online reviews are a mess
Percival P. Cassidy wrote:
It's occurred to me that now, with such vendors as Amazon and NewEgg listing items that are actually sold by other vendors, it's impossible to be sure to what items a review is referring: is the review of a brand-new item, a used item, an open-box item, or a used but refurbished/renewed item? Certainly I have seen complaints that the reviewer thought s/he was buying a new drive, but the manufacture date on the label had been erased, or the warranty had expired long before the purchase, or the SMART data showed that it had clocked up thousands of power-on hours. Newegg shows you who is the seller. Plus, there is a search option to look at items from a particular vendor. I always pick Newegg, so where I'm buying is who is selling, and I know and have used Newegg's returns versus having to deal with someone else. Amazon does the same: they provide a storefront to other sellers. Doesn't Amazon show who is the seller? As I recall, there is no search option to restrict the search to just Amazon. Walmart does the same, too, and they have a search option to find products sold by them, not by someone else. That way, when I buy from Walmart, I can take it a local Walmart store for a return instead of having to pay for return shipping. My aunt didn't select "Sears" as the buyer, and ended up buying from Mayfair where warranty returns were a bitch to get okayed, processed, and long to get the replacement. Sears offers store fronts, too: search on "mower" and notice which say "Sold by Sears" versus "Sold by someoneElse". As far as the reviews go, you see whatever a prior buyer wants to say. If they don't give details, well, that's the norm there, here, and just about everywhere users are asked for a review. Go to the Google Store and look at user reviews there. The boobs think a star rating with no actual review is a review, like upvoting at Facebook with a "like". Anyplace that allows reviews and has the user pick a rating should reject the rating if the review form has less than, say, 120 characters. Reject that "great", "sucks", and other useless /reviews/. The problems you've noted, like the product not being what was advertized, I've not run into at Newegg; however, I pick "new" for condition. I have read about other users getting a bogus USB flash drive, but Newegg was quick to respond and shipped out a valid product immediately without additional shipping cost to the buyer. I've only bought from Amazon a few times but didn't get hit with a product not being what it said it was. I have been hit at eBay. If the seller doesn't make it right, I can employ eBay's Buyer Guarantee (which I've done about 3 times over many years). Consumers are generally very crappy reviewers. Sometimes you wonder why they bothered spending the 5 seconds to add a useless "review". Consumers have also been very poor at even bothering to read the entire product description, too. They didn't what they expected because they didn't bother to READ the sale. |
#3
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So many online reviews are a mess
On 6/15/19 4:06 PM, VanguardLH wrote:
It's occurred to me that now, with such vendors as Amazon and NewEgg listing items that are actually sold by other vendors, it's impossible to be sure to what items a review is referring: is the review of a brand-new item, a used item, an open-box item, or a used but refurbished/renewed item? Certainly I have seen complaints that the reviewer thought s/he was buying a new drive, but the manufacture date on the label had been erased, or the warranty had expired long before the purchase, or the SMART data showed that it had clocked up thousands of power-on hours. Newegg shows you who is the seller. Plus, there is a search option to look at items from a particular vendor. I always pick Newegg, so where I'm buying is who is selling, and I know and have used Newegg's returns versus having to deal with someone else. Amazon does the same: they provide a storefront to other sellers. Doesn't Amazon show who is the seller? As I recall, there is no search option to restrict the search to just Amazon. Walmart does the same, too, and they have a search option to find products sold by them, not by someone else. That way, when I buy from Walmart, I can take it a local Walmart store for a return instead of having to pay for return shipping. My aunt didn't select "Sears" as the buyer, and ended up buying from Mayfair where warranty returns were a bitch to get okayed, processed, and long to get the replacement. Sears offers store fronts, too: search on "mower" and notice which say "Sold by Sears" versus "Sold by someoneElse". As far as the reviews go, you see whatever a prior buyer wants to say. If they don't give details, well, that's the norm there, here, and just about everywhere users are asked for a review. Go to the Google Store and look at user reviews there. The boobs think a star rating with no actual review is a review, like upvoting at Facebook with a "like". Anyplace that allows reviews and has the user pick a rating should reject the rating if the review form has less than, say, 120 characters. Reject that "great", "sucks", and other useless /reviews/. The problems you've noted, like the product not being what was advertized, I've not run into at Newegg; however, I pick "new" for condition. I have read about other users getting a bogus USB flash drive, but Newegg was quick to respond and shipped out a valid product immediately without additional shipping cost to the buyer. I've only bought from Amazon a few times but didn't get hit with a product not being what it said it was. I have been hit at eBay. If the seller doesn't make it right, I can employ eBay's Buyer Guarantee (which I've done about 3 times over many years). Consumers are generally very crappy reviewers. Sometimes you wonder why they bothered spending the 5 seconds to add a useless "review". Consumers have also been very poor at even bothering to read the entire product description, too. They didn't what they expected because they didn't bother to READ the sale. *I* know to check who the actual seller is, but if I want to write a review, there doesn't seem to be any mechanism to indicate automatically from which seller I bought the item I'm reviewing. And I just spotted a couple of 1-star reviews on NewEgg complaining that an SAS drive had a "non-standard" interface and wouldn't work in their SATA machines. Perce |
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