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#1
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Gateway's Horrible Customer Service for Plasma T.V.'s
I purchased a 42 inch Plasma t.v. from Gateway two years ago. Four
weeks ago the OSD (on-screen discplay menu) came on and hasn't come off since. I contacted Gateway and despite the fact that I should recieve out of warranty service to fix the t.v., they have told me that they don't have the part and that it is on "backorder." I have called ten or more times to complain (I have not been able to watch the t.v. for a month), but all they say is that they "don't know when the part will be in." Finally, today out of frustration, I contacted a local t.v. repair shop. The company sent a rep with over 29 years of experience to try to fix my set. When he called Gateway tech support from my house while attmepting to fix the t.v., he was told that they would not send him any parts because only Gateway reps can repair the t.v.'s. I am ****ed. I believe that this is against the law in the State of Michigan, and a violation of lemon laws, especially given the fact that Gateway said a lot of their t.v.'s have this problem and if I had a warranty, they would've sent me a new one. Anyone else out there experienced this type of issue with Gateway? |
#2
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This is in no way an answer to your question, but can you determine who
actually manufactured the the t.v. (I don't think Gateway makes anything these days)? If you can locate the actual manufacturer perhaps they will provide some advice on how to get the parts you need. (Back in my dim and distant past I used to repair t.v.'s as a sideline and I never went to the distributor for repair parts - the marketplace always had an alternate supplier.) "bscott" wrote in message news:8607d$426da741$455da0d2$9794@allthenewsgroups .com... I purchased a 42 inch Plasma t.v. from Gateway two years ago. Four weeks ago the OSD (on-screen discplay menu) came on and hasn't come off since. I contacted Gateway and despite the fact that I should recieve out of warranty service to fix the t.v., they have told me that they don't have the part and that it is on "backorder." I have called ten or more times to complain (I have not been able to watch the t.v. for a month), but all they say is that they "don't know when the part will be in." Finally, today out of frustration, I contacted a local t.v. repair shop. The company sent a rep with over 29 years of experience to try to fix my set. When he called Gateway tech support from my house while attmepting to fix the t.v., he was told that they would not send him any parts because only Gateway reps can repair the t.v.'s. I am ****ed. I believe that this is against the law in the State of Michigan, and a violation of lemon laws, especially given the fact that Gateway said a lot of their t.v.'s have this problem and if I had a warranty, they would've sent me a new one. Anyone else out there experienced this type of issue with Gateway? |
#3
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The original Gateway Plasma 42" TV is a rebadged Sampo.
"Tom Clydesdale" wrote in message ... This is in no way an answer to your question, but can you determine who actually manufactured the the t.v. (I don't think Gateway makes anything these days)? If you can locate the actual manufacturer perhaps they will provide some advice on how to get the parts you need. (Back in my dim and distant past I used to repair t.v.'s as a sideline and I never went to the distributor for repair parts - the marketplace always had an alternate supplier.) "bscott" wrote in message news:8607d$426da741$455da0d2$9794@allthenewsgroups .com... I purchased a 42 inch Plasma t.v. from Gateway two years ago. Four weeks ago the OSD (on-screen discplay menu) came on and hasn't come off since. I contacted Gateway and despite the fact that I should recieve out of warranty service to fix the t.v., they have told me that they don't have the part and that it is on "backorder." I have called ten or more times to complain (I have not been able to watch the t.v. for a month), but all they say is that they "don't know when the part will be in." Finally, today out of frustration, I contacted a local t.v. repair shop. The company sent a rep with over 29 years of experience to try to fix my set. When he called Gateway tech support from my house while attmepting to fix the t.v., he was told that they would not send him any parts because only Gateway reps can repair the t.v.'s. I am ****ed. I believe that this is against the law in the State of Michigan, and a violation of lemon laws, especially given the fact that Gateway said a lot of their t.v.'s have this problem and if I had a warranty, they would've sent me a new one. Anyone else out there experienced this type of issue with Gateway? |
#4
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On Tue, 26 Apr 2005 17:40:02 GMT, "Tweek"
wrote: Here is a SAMPO related link that may be of help http://www.area450.com/usefulinfo/sampolinks.html HTH The original Gateway Plasma 42" TV is a rebadged Sampo. "Tom Clydesdale" wrote in message ... This is in no way an answer to your question, but can you determine who actually manufactured the the t.v. (I don't think Gateway makes anything these days)? If you can locate the actual manufacturer perhaps they will provide some advice on how to get the parts you need. (Back in my dim and distant past I used to repair t.v.'s as a sideline and I never went to the distributor for repair parts - the marketplace always had an alternate supplier.) "bscott" wrote in message news:8607d$426da741$455da0d2$9794@allthenewsgroups .com... I purchased a 42 inch Plasma t.v. from Gateway two years ago. Four weeks ago the OSD (on-screen discplay menu) came on and hasn't come off since. I contacted Gateway and despite the fact that I should recieve out of warranty service to fix the t.v., they have told me that they don't have the part and that it is on "backorder." I have called ten or more times to complain (I have not been able to watch the t.v. for a month), but all they say is that they "don't know when the part will be in." Finally, today out of frustration, I contacted a local t.v. repair shop. The company sent a rep with over 29 years of experience to try to fix my set. When he called Gateway tech support from my house while attmepting to fix the t.v., he was told that they would not send him any parts because only Gateway reps can repair the t.v.'s. I am ****ed. I believe that this is against the law in the State of Michigan, and a violation of lemon laws, especially given the fact that Gateway said a lot of their t.v.'s have this problem and if I had a warranty, they would've sent me a new one. Anyone else out there experienced this type of issue with Gateway? |
#5
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I have a similar problem. Seems that the infrared reciever on the TV
has Failed. I cannot switch any function at all from remote and there is no way to do this from the set itself ( nice engineering huh?). I spoke to Gatway CS and got the same "We dont have parts and dont know when" runaround as you, I now seek the elusive Sanpo infrared reciever thingie that seems to be failing on many of their palsma TV's. They seemed awful familiar with this routine I pressed them on when they would recieve parts and would they inform me but they were just lost on this. They even said there is a kink in the supply chain due to the Tsunami and blah blah blah. Well there you are, are some tea and sympathy from someone in the same fix. All I can really suggest is that we tell all we know to Never Buy Gatway[/. they really have a bad attitude like...your on your own budddy. Tough Luck |
#6
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#7
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I am having the same problem with my gateway plasma tv.
I regret the day that I bought the TV. I guess I wanted so badly to support an American product. The problem started 2 months ago, after 2 years of owning the product, the OSD came on and since then, remain stuck to the upper left corner of the TV. The OSD kept scrolling through the options automatically no matter what button I press on the remote. I have exhusted my strength trying to get gateway fix the TV without footing almost $800 of repair cost. Anyone knows what the fix is? |
#8
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#9
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With current PC manufacturers, there are no computers at all actually
manufactured in America. They might be assembled here, but the components in them are all manufactured overseas. Hell, IBM sold it's PC business to a Chinese company that is partially owned by the Chinese government. "Shooter" fhasfdjh@AlkjdaF@com wrote in message ... On Mon, 02 May 2005 22:28:27 +0000, lid (atlantacust2474) wrote: I regret the day that I bought the TV. I guess I wanted so badly to support an American product. Believe me when I say that buying from Gateway is not buying American. All you are doing is lining the pockets of an American that is selling Taiwanese built junk with an American Registered Trade Name on it. The only thing American about Gateway is the people they use in the TV ads to make you think the whole enterprise is American. |
#10
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On Tue, 03 May 2005 18:11:25 GMT, "Tweek"
wrote: With current PC manufacturers, there are no computers at all actually manufactured in America. They might be assembled here, but the components in them are all manufactured overseas. We all know that the components are made out of country as we all know the wording "manufactured in America" means assembled in America, thus my meaning that Gateway does not make the computers it tries to make the public believe it does. However, one can buy a system made in America (made meaning assembled as it does to most people). My last two systems were made in America (assembled in America for those not understanding the meaning). Its called white boxing and most cities have reputable white box builders (assemblers to those not trying to complicate the issue). Those two last systems have the same length of support "Claimed" by the conglomerates but is actually given and is given not only by someone in my own country, speaking my own language but living in the same town I live in. Actually, my support comes from the actual person that built my system (assembled to those that don't understand the actual meaning of the topic). Now, as far as laptops and TV's, there are no white box builders (assemblers to those without a clue to the topic) in most towns if any so one has no choice but to buy systems built (assembled for funnies) out of country. The only thing actually Built, Assembled, Manufactured, etc. in America are the commercials made by these conglomerates which tries to make the sheep think their products was actually built (assembled for those trying to confuse the topic) in America. Gateway use to run an Ad a couple of years back that showed an assembly line with Americans on it with bright white smiling teeth grinning to beat all while Building (assembling) systems for American consumption. Word had it that they got busted for that ad and had to remove it from the air because at that time, gateway was no longer doing anything in America but running sales phone banks. That is when the infamous ad showing herds of idiots running through fields of green delivering cow boxes full of Taiwanese built (assembled for the challenged) systems came on the scene. I hear that Dell is also coming under fire for that commercial showing some idiot in bed calling Dell support and talking to what is evidently an north American dialect speaking person that looks an awful lot like a North American. Call Dell support and see what you actually get. If anyone wants a system built in America (no matter where the "Guts" comes from), then support your local white box builder. You also get local support from a person that actually has a clue as to how a computer works that not only lives on your side of the world but probably lives in your same town. My last two have been such and I haven't regretted it since. |
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