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Big surprise from Dell
On Saturday I contacted Dell regarding a purchase I made of a Dell E510.
I asked the agent if the operating system DVD was in the box being delivered on Thursday this week. When I ordered the system it said that the backup DVD was included, but on the check-out list it wasn't listed. The agent told me it wasn't and that he would ship out the DVD, and I would have it next business day at no charge. Sure enough a DHL truck just dropped of the box which contained not only the Operating System DVDs but all the other support CDs. I then received a phone call from the agent at Dell asking if I received the disks. I feel that was a step forward for Dell. Maybe they are actually listening to its customers regarding support. |
#2
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Big surprise from Dell
"Joel" wrote:
On Saturday I contacted Dell regarding a purchase I made of a Dell E510. I asked the agent if the operating system DVD was in the box being delivered on Thursday this week. When I ordered the system it said that the backup DVD was included, but on the check-out list it wasn't listed. The agent told me it wasn't and that he would ship out the DVD, and I would have it next business day at no charge. Sure enough a DHL truck just dropped of the box which contained not only the Operating System DVDs but all the other support CDs. I then received a phone call from the agent at Dell asking if I received the disks. I feel that was a step forward for Dell. Maybe they are actually listening to its customers regarding support. That's encouraging, but it wasn't "after market support" that you got, it was order fulfillment. And now Dell has your telephone number when all it actually needed was your email address. I *never* give companies a real telephone number because the temptation to sell it or to use it for marketing by "affiliated partners" is just too great - especially since they didn't promise in writing not to "share" it, and since it's virtually impossible to track down the source of a telephone sales company's phone number list. But thanks for sharing your good experience. "And may I have your telephone number so I may call you back in case we get cut off?" :-) *TimDaniels* |
#3
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Big surprise from Dell
"Joel" wrote in message ... On Saturday I contacted Dell regarding a purchase I made of a Dell E510. I asked the agent if the operating system DVD was in the box being delivered on Thursday this week. When I ordered the system it said that the backup DVD was included, but on the check-out list it wasn't listed. The agent told me it wasn't and that he would ship out the DVD, and I would have it next business day at no charge. Sure enough a DHL truck just dropped of the box which contained not only the Operating System DVDs but all the other support CDs. I then received a phone call from the agent at Dell asking if I received the disks. I feel that was a step forward for Dell. Maybe they are actually listening to its customers regarding support. Glad you received a prompt solution, but the thing is this is nothing new. From posts made to this ng, support experiences have generally been either very good or very bad, with very few in between. Stew |
#4
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Big surprise from Dell
Joel wrote:
On Saturday I contacted Dell regarding a purchase I made of a Dell E510. I asked the agent if the operating system DVD was in the box being delivered on Thursday this week. When I ordered the system it said that the backup DVD was included, but on the check-out list it wasn't listed. The agent told me it wasn't and that he would ship out the DVD, and I would have it next business day at no charge. Sure enough a DHL truck just dropped of the box which contained not only the Operating System DVDs but all the other support CDs. I then received a phone call from the agent at Dell asking if I received the disks. I feel that was a step forward for Dell. Maybe they are actually listening to its customers regarding support. I just had that same problem with Dell...I purchased an XPS system and it came with no backup DVD. They did send me the operating system DVD, but no other support DVD's. Which others did you get? I felt I should have gotten others for the programs installed by Dell, and also the drivers for my add-ons. Beth |
#5
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Big surprise from Dell
bstern wrote:
Joel wrote: On Saturday I contacted Dell regarding a purchase I made of a Dell E510. I asked the agent if the operating system DVD was in the box being delivered on Thursday this week. When I ordered the system it said that the backup DVD was included, but on the check-out list it wasn't listed. The agent told me it wasn't and that he would ship out the DVD, and I would have it next business day at no charge. Sure enough a DHL truck just dropped of the box which contained not only the Operating System DVDs but all the other support CDs. I then received a phone call from the agent at Dell asking if I received the disks. I feel that was a step forward for Dell. Maybe they are actually listening to its customers regarding support. I just had that same problem with Dell...I purchased an XPS system and it came with no backup DVD. They did send me the operating system DVD, but no other support DVD's. Which others did you get? I felt I should have gotten others for the programs installed by Dell, and also the drivers for my add-ons. Beth They sent me the Operating System, the drivers and the CD that contains the anti virus and ISP junk. |
#6
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Big surprise from Dell
On Tue, 27 Dec 2005 11:53:59 -0500, Joel wrote:
Sure enough a DHL truck just dropped of the box which contained not only the Operating System DVDs Are you sure it's a DVD? I can't see why they'd need that much space for an OS. -- Top 10 Conservative Idiots: http://www.democraticunderground.com/top10/ |
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