My new 8400 experience

With all the negative posts, I want to balance with my positive
experience today when I received my 8400 ordered on Jan 27th.

It worked out of the box. I configured everything, added Firefox and
Thunderbird and deleted Dell junk in less than one hour.

The diagram for connecting the sound wasn't clear so I called tech
support and after about a 15 minute hold spoke to someone with an Indian
accent. He was courteous and except for a little trouble in
understanding his accent, he solved the problem. Dell is definitely
trying to improve customer satisfaction with off shore support. The
supervisor (also Indian) asked me how was my experience and said Dell
would send an email for further feedback.

This is my 6th computer bought from Dell over the years and I'm a happy
camper. I have no connection with Dell except as a customer.

Watch out.... you are risking joining those of us in the ranks of
"Delbots"!!! ;-)

--
Regards,
Hank Arnold

"Lenny Bruce" wrote in message
...
With all the negative posts, I want to balance with my positive experience
today when I received my 8400 ordered on Jan 27th.

It worked out of the box. I configured everything, added Firefox and
Thunderbird and deleted Dell junk in less than one hour.

The diagram for connecting the sound wasn't clear so I called tech support
and after about a 15 minute hold spoke to someone with an Indian accent.
He was courteous and except for a little trouble in understanding his
accent, he solved the problem. Dell is definitely trying to improve
customer satisfaction with off shore support. The supervisor (also Indian)
asked me how was my experience and said Dell would send an email for
further feedback.

This is my 6th computer bought from Dell over the years and I'm a happy
camper. I have no connection with Dell except as a customer.

"Hank Arnold" wrote in message
...
Watch out.... you are risking joining those of us in the ranks of
"Delbots"!!! ;-)

--
Regards,
Hank Arnold


I've experienced both sides - I'm on my sixth Dell over the years, two have
been rubbish (along with the "support") and four have been outstanding and
problem-free.

I think if anyone's going to defend Dell at all costs and label as a "troll"
anybody who dares to post their bad experiences (and I'm thinking
particularly of one individual in this newsgroup who appears to be in denial
about Dell's failings) then they rightly get all the flak they deserve.

A company that ships in the volumes that Dell does is bound to upset a
proportion of its customers.......common sense really.

"Chuckles The Scary Clown" wrote in message
. ..

"Hank Arnold" wrote in message
...
Watch out.... you are risking joining those of us in the ranks of
"Delbots"!!! ;-)

--
Regards,
Hank Arnold


I've experienced both sides - I'm on my sixth Dell over the years, two
have been rubbish (along with the "support") and four have been
outstanding and problem-free.

I think if anyone's going to defend Dell at all costs and label as a
"troll" anybody who dares to post their bad experiences (and I'm thinking
particularly of one individual in this newsgroup who appears to be in
denial about Dell's failings) then they rightly get all the flak they
deserve.

A company that ships in the volumes that Dell does is bound to upset a
proportion of its customers.......common sense really.


And anyone other than a troll would know that those of us labeled Dellbots
HAVE shared our good AND bad experiences with Dell. We're not hypnotized by
Dell. They're a big company. They make mistakes.

The constant complaining about offshore service is getting old, though. I
don't like it either, but given the average cost of a machine is likely
under $1000, there isn't much room for service after the sale. If you want
better service, buy from small business and purchase a better service plan.

You get what you pay for, and the constant whiners here don't seem to
understand that. You CAN get on-shore, outstanding service.

For a price.

Tom

I agree. Dell still has the MOST aggressive pricing.
I mean you can get a 4700 WITH a 17 flat panel for $499.00.
No other company is even close to this.
With a few upgrades (memory and pci-e video card)
it is still an excellent value.
I have 2 Dells (2400 and 1150) and am more than
satisfied with both. With computer warranties
I am able to determine the problem myself and just do
tech support through email and have the part delivered.
This is good enough for me.
Dave

Tom,
Actually if all one needs is advise, this group is about as good as it
gets. Very knowledgeable people here.
Paul

Tom Scales wrote:
snipped

You get what you pay for, and the constant whiners here don't seem to
understand that. You CAN get on-shore, outstanding service.

For a price.

Tom