Acer service quality in UK?

Hi, I think anyone who has had to use service returns for any company will
have good or bad stories. I don't believe that Acer's is any worse than
anyone else. It's just that you won't get those who have positive things to
say posting in this newsgroup......
ChrisC
"Guy Fawkes" wrote in message
...
Fixer wrote:

As someone who has to errrr fix Acer machines I can agree their
aftersales
is appauling on their so called next business day repair customers have
to
wait anywhere upto 3 months and then they have no idea when we are
coming,
moral of the story is Never Buy an Acer unless you live around the
corner
from the Collect and repair depot which is down in Exeter

IS it?

I live in exeter and I certainly didn't know that.

where it be then?


--
Lithium ion internal and external batteries.
Internal from £30 External from £75 (trade)
All batteries factory new and guaranteed.
http://www.surfbaud.co.uk/

It's rubbish. My laptop is six months old. It got sent away as the usb
ports blew, new main board installed. It was returned with a completely
knackered battery - wouldn't hold a charge. Managed to get through on the
phone and they were sending a new battery. I got the battery in 2 weeks.
In the meantime, I had had my laptop for 3 days before it wouldn't even
boot up. It got sent back for repair. I got it 3 weeks later, another new
mainboard and now the wireless hasn't been enabled (hardware switches all
messed up) and they even cracked the casing. I really want to throw it out
the window.

I will never buy another Acer product. Their management's own words to me
after a year of trying to get a RAM issue resolved was I was being "Fobbed
off"

They are dreadful


"Tiny Tim" wrote in message
...
My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by
courier for "repair" while still under warranty. The only fault was that
the lettering was wearing off several of the keys. This was explained to
Acer when she phoned to report the problem.

The laptop has not been returned and on contacting them today they say
"awaiting parts" and cannot give a timeframe for availability. It was the
same story on Monday this week. There is no diagnosis required or anything
complicated - it is simply a case of replacing a few keys or better still,
the whole keyboard. I would imagine the Ferrari shares its keyboard design
with several others in the Acer range and find it hard to believe they
can't source a replacement within two weeks.

What is other people's experience? Is there anything she can realistically
do to speed things up? This seems like truly appalling customer service to
me.

Cheers,
Tim.

Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The packaging
was excellent and it was returned in pristine condition with the repair
effected properly. It's a pity they can't keep the customer better informed
and act more promptly but at least my worst fears of scratches and "new
problems" were not realised.

My past experience of Dell is that they can accomplish the same service
including pickup, repair and return within a single week, not three! I
wonder why Acer have such a struggle with such simple things.

Chris wrote:
I will never buy another Acer product. Their management's own words
to me after a year of trying to get a RAM issue resolved was I was
being "Fobbed off"

They are dreadful


"Tiny Tim" wrote in message
...
My girlfriend's Acer Ferrari laptop was picked up two weeks ago
today by courier for "repair" while still under warranty. The only
fault was that the lettering was wearing off several of the keys.
This was explained to Acer when she phoned to report the problem.

The laptop has not been returned and on contacting them today they
say "awaiting parts" and cannot give a timeframe for availability.
It was the same story on Monday this week. There is no diagnosis
required or anything complicated - it is simply a case of replacing
a few keys or better still, the whole keyboard. I would imagine the
Ferrari shares its keyboard design with several others in the Acer
range and find it hard to believe they can't source a replacement
within two weeks. What is other people's experience? Is there anything
she can
realistically do to speed things up? This seems like truly appalling
customer service to me.

Cheers,
Tim.

Ooops - just realised I am posting from my girlfriend's laptop, the Acer, so
it looks like this post is from Lorna Cooke instead of Tiny Tim (the OP)

Lorna Cooke wrote:
Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The
packaging was excellent and it was returned in pristine condition
with the repair effected properly. It's a pity they can't keep the
customer better informed and act more promptly but at least my worst
fears of scratches and "new problems" were not realised.

My past experience of Dell is that they can accomplish the same
service including pickup, repair and return within a single week, not
three! I wonder why Acer have such a struggle with such simple things.

Chris wrote:
I will never buy another Acer product. Their management's own words
to me after a year of trying to get a RAM issue resolved was I was
being "Fobbed off"

They are dreadful


"Tiny Tim" wrote in message
...
My girlfriend's Acer Ferrari laptop was picked up two weeks ago
today by courier for "repair" while still under warranty. The only
fault was that the lettering was wearing off several of the keys.
This was explained to Acer when she phoned to report the problem.

The laptop has not been returned and on contacting them today they
say "awaiting parts" and cannot give a timeframe for availability.
It was the same story on Monday this week. There is no diagnosis
required or anything complicated - it is simply a case of replacing
a few keys or better still, the whole keyboard. I would imagine the
Ferrari shares its keyboard design with several others in the Acer
range and find it hard to believe they can't source a replacement
within two weeks. What is other people's experience? Is there
anything she can
realistically do to speed things up? This seems like truly appalling
customer service to me.

Cheers,
Tim.

In article ,
says...

Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The packaging
was excellent and it was returned in pristine condition with the repair
effected properly. It's a pity they can't keep the customer better informed
and act more promptly but at least my worst fears of scratches and "new
problems" were not realised.

My past experience of Dell is that they can accomplish the same service
including pickup, repair and return within a single week, not three! I
wonder why Acer have such a struggle with such simple things.

No different to many, many other companies out there. Did you buy
direct, or through a 3rd party such as Comet?

"Rolyat" wrote in message
...
In article ,
says...

Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The
packaging
was excellent and it was returned in pristine condition with the repair
effected properly. It's a pity they can't keep the customer better
informed
and act more promptly but at least my worst fears of scratches and "new
problems" were not realised.

My past experience of Dell is that they can accomplish the same service
including pickup, repair and return within a single week, not three! I
wonder why Acer have such a struggle with such simple things.

No different to many, many other companies out there. Did you buy
direct, or through a 3rd party such as Comet?

The laptop was purchased from Technoworld but the warranty return was
handled 100% by Acer directly. Technoworld were not involved, except to tell
us the phone number to call at Acer.

"Lorna Cooke" wrote in message
...
Just to close off the thread I started here, Acer finally returned the
laptop exactly three weeks to the day since they picked it up. The
packaging was excellent and it was returned in pristine condition with the
repair effected properly. It's a pity they can't keep the customer better
informed and act more promptly but at least my worst fears of scratches
and "new problems" were not realised.

My past experience of Dell is that they can accomplish the same service
including pickup, repair and return within a single week, not three! I
wonder why Acer have such a struggle with such simple things.

Sony told me 3-6 weeks to fix a mat****a DVD in a T1XP.

Follow up:
Got in touch with the UK service department on 0870 8531000 just
before Easter and arranged to have monitor picked up. It came back
within 5 days, despite Easter! The converter board needed replacing.
So Acer's service is good, but my experience is to forget about
emailing them.


My Acer 1721MS monitor has died on me last week, it was bought in
June 2004. It 'blacked out' several times over the last 3 months.
Tried to contact Acer services on 0870 8531000 hoping to ask them for
assistance, but there was always a queue of 7; if you try them around
1pm they're out for lunch.
I emailed them recently on (according to
message on service tel nr.) - so far no reply.

Rick Brandt