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#1
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Problem with HP LJ IIp & HP DJ710 and Adobe
Before pitching out a working printer try one of the printing options available
when printing with Acrobat Reader. When printing, you should see a print dialog box modified by Acrobat Reader. Check the box to enable "Print as Image". This is Adobe's first suggestion for solving problems printing PDFs. If that does not work, some other setting in your system got messed up, but it is difficult to tell what happened from here... Ben Myers On Wed, 25 Aug 2004 11:51:03 -0700, Old_Timer wrote: I am a local Chapter officer with one of the National Veterans Organizations. We obtain membership lists and mailing labels by downloading them from the National Web Site. Adobe Reader is required to accomplish this. Recently, the national organization advised that we must upgrade to Adobe Reader 6.0 to continue to able to d/l the mailing labels. I deleted my Adobe Reader 5 and installed Adobe Reader 6. Now when I go on the web site and d/l the items referenced, Adobe reader loads and the documents come up on screen correctly but when I print them they are all garbage. Since the web site required Reader 6 only for the labels, I deleted Reader 6 and reinstalled Reader 5. Then I tried d/l and printing the membership list. It printed out perfectly as it always did with Reader 5. I then deleted Reader 5, reinstalled Reader 6 and tried again. Same problem, good screen copy, bad printed copy. Called the national organization and they maintained that I have a printer problem and that the problem is not at their end. I have two printers on my system. An old HP LaserJet IIP and a HP DeskJet 710 running through an "A-B" switch. The printout is garbled no matter which printer I direct it to under Reader 6. When I have Reader 6 loaded and open up any other .pdf files I may have loaded on my computer they print out correctly (except the ones from the vets' organizations. I am willing to give up my OLD HP LJIIp and buy a new low-end Laser printer if I knew for sure that the problem was with my printers and/or the drivers, but I am not convinced that is the case. Sorry for such a long posting. Any and all suggestions appreciated. Old_Timer |
#2
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I have printed many envelopes prior to switching to WINDOWS XP pro. I
changed to drivers that came with XP PRO and I have tried everything I can think of to format # 10 envelope size and print them. NO LUCK! I went through print, set up and under advanced I selected envelope # 10. Envelopes were not listed under "paper size" so I clicked on custom and inserted 4.25 X 9.5 which is the correct size. I switched from portrait to landscape, and back again. I lined up the envelopes on the right side of the paper guides. I tried lining it up in the center... nothing works! I can print out a partial address, but no return address. I physically turn the envelope from top first to side first in the paper guide, no luck! It was so easy with the old drivers! What am I doing wrong? This is driving me nuts! Thanks for your help... |
#3
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Perhaps I misstated. When you print a PDF, the usual Print dialog box pops up.
Adobe Acrobat Reader and Distiller both do some magic to the Print dialog box, adding some PDF-specific options including a "Print as Image" check box. If you don't see the "Print as Image" check box in the Print dialog box, this is a symptom that something is not installed properly... Ben Myers On Wed, 25 Aug 2004 14:13:49 -0700, Old_Timer wrote: On Wed, 25 Aug 2004 19:17:04 GMT, ben_myers_spam_me_not @ charter.net (Ben Myers) wrote: Before pitching out a working printer try one of the printing options available when printing with Acrobat Reader. When printing, you should see a print dialog box modified by Acrobat Reader. Check the box to enable "Print as Image". This is Adobe's first suggestion for solving problems printing PDFs. If that does not work, some other setting in your system got messed up, but it is difficult to tell what happened from here... Ben Myers Thanks for the Reply, Ben. However, I cannot find a dialogue box with "Print as Image". I looked under every tab I have on Adobe. Perhaps I should have mentioned that I am running Windows 98 SE2. That box may not be available under the Win98SE2 version of Adobe. I did go to the help button and check "Detect and Repair" It came back with a Error 1904 Module C:\program files\Adobe\Acrobat6.0\Reader\ActiveX\GbDetect.dl l failed to register. HResult -2147024889. Contact your supposrt personnel. I do not know how to correct this error. Old_Timer On Wed, 25 Aug 2004 11:51:03 -0700, Old_Timer wrote: I am a local Chapter officer with one of the National Veterans Organizations. We obtain membership lists and mailing labels by downloading them from the National Web Site. Adobe Reader is required to accomplish this. Recently, the national organization advised that we must upgrade to Adobe Reader 6.0 to continue to able to d/l the mailing labels. I deleted my Adobe Reader 5 and installed Adobe Reader 6. Now when I go on the web site and d/l the items referenced, Adobe reader loads and the documents come up on screen correctly but when I print them they are all garbage. Since the web site required Reader 6 only for the labels, I deleted Reader 6 and reinstalled Reader 5. Then I tried d/l and printing the membership list. It printed out perfectly as it always did with Reader 5. I then deleted Reader 5, reinstalled Reader 6 and tried again. Same problem, good screen copy, bad printed copy. Called the national organization and they maintained that I have a printer problem and that the problem is not at their end. I have two printers on my system. An old HP LaserJet IIP and a HP DeskJet 710 running through an "A-B" switch. The printout is garbled no matter which printer I direct it to under Reader 6. When I have Reader 6 loaded and open up any other .pdf files I may have loaded on my computer they print out correctly (except the ones from the vets' organizations. I am willing to give up my OLD HP LJIIp and buy a new low-end Laser printer if I knew for sure that the problem was with my printers and/or the drivers, but I am not convinced that is the case. Sorry for such a long posting. Any and all suggestions appreciated. Old_Timer |
#4
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On Thu, 26 Aug 2004 08:53:20 -0700, in comp.periphs.printers Old_Timer
wrote: The labels were designed by the programmer to print on Reader 6 only. When I try to print the labels with Reader 6, they come out as garbage. If I try to print the labels with Reader 5, the web site gives me an error "must use Reader 6". Ok, sounds like you are trying to print through the plugin in your browser. Instead have you just tried downloading the file to your local PC first and then opening/printing it in the stand alone version 6 Reader? Also, have you eliminated the A/B switch as a possible source of your problem? |
#5
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YES! Get the A-B switch out of there. Forever. They are only an operational
nightmare. How many times have you wanted to print to one printer and did not check if the switch was pointed to the other printer? A-B switches also can mess up the signals that they carry, which may be the case for some odd reason with Acrobat 6 printing. Instead, install a card with a second parallel port. PCI parallel cards are cheap, and ISA parallel cards even cheaper if your system can handle one. My life here in my small office got 1000% better when I got rid of my A-B switch and put in a parallel port card years ago. I never looked back... Ben Myers On Thu, 26 Aug 2004 12:17:05 -0400, Ed Ruf wrote: On Thu, 26 Aug 2004 08:53:20 -0700, in comp.periphs.printers Old_Timer wrote: The labels were designed by the programmer to print on Reader 6 only. When I try to print the labels with Reader 6, they come out as garbage. If I try to print the labels with Reader 5, the web site gives me an error "must use Reader 6". Ok, sounds like you are trying to print through the plugin in your browser. Instead have you just tried downloading the file to your local PC first and then opening/printing it in the stand alone version 6 Reader? Also, have you eliminated the A/B switch as a possible source of your problem? |
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