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#1
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Evesham Computers
Hi,
I'd like to share my recent experience of Evesham Computers with you and to hear your views. This morning I ordered a new pc, in total the price came to over £1400, quite a large sum of money for me, and whilst I understand that Evesham are not the cheapest, I've got the impression they're a respectable company who provide high quality products. I was told that the estimated time for delivery will be nine days. A few hours later I decided to check my credit card and was shocked to note that Evesham had already debited my card! I called Evesham back who explained that due to credit card fraud, this has been normal practice for the last few months. I accepted this, but the more I've thought about this the more annoyed I've become. I've since noticed an article in the October edition of Computer Shopper in which the magazine bought a number of systems incognito in order to evaluate what the buying experience is like for "ordinary consumers". In this article, they purchased an Evesham system and their credit card was debited two days after delivery. This completely contradicts my experience. What do you think, is taking money immediately on receipt of order and nine days before the customer receives the system acceptable? Am I over-reacting? As things stand, I'm likely to ring Evesham tomorrow and ask for a temporary refund and allow funds to be taken just prior to dispatch. Let me know your thoughts. Dave. |
#3
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I have always found them to be reputable.
Frankly I don't blame them for taking the credit card. If they went under, you would get the money back anyway, thats what is good about using a credit card. Les "Bruce Stephens" wrote in message ... Martin Alderson writes: [...] Or, they have an affiliate program and some ****er is sending spam too a website about it, in the hope he/she will make some quick £££... No. I don't think Evesham do that, and this came straight from Evesham anyway. |
#4
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On Fri, 29 Aug 2003 at 11:47:19, text news (text news
) wrote: I have always found them to be reputable. Frankly I don't blame them for taking the credit card. If they went under, you would get the money back anyway, thats what is good about using a credit card. I think if the item was debited and a couple of days later you get your next bill with the transaction on it, some would be rather upset if they didn't have the goods in their hand. If their next bill wasn't due for a while yet and they'd noted it had been taken early when it arrived, then they wouldn't be so bothered -- Mike |
#5
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"David Gill" wrote in message m... Hi, I'd like to share my recent experience of Evesham Computers with you and to hear your views. This morning I ordered a new pc, in total the price came to over £1400, quite a large sum of money for me, and whilst I understand that Evesham are not the cheapest, I've got the impression they're a respectable company who provide high quality products. I was told that the estimated time for delivery will be nine days. A few hours later I decided to check my credit card and was shocked to note that Evesham had already debited my card! I called Evesham back who explained that due to credit card fraud, this has been normal practice for the last few months. I accepted this, but the more I've thought about this the more annoyed I've become. they are allowed to charge your card if they have the product in stock (this is in the terms and conditions the merchant has signed for them to accept card payment) so i assume they have the bits ready for the build, so they have the product in stock most online/mail order companies do not hold stock so they do not charge until despatch of the goods, this is usually when they have bought them or the online/mail order company despatched the goods so quickly that the payment is processed instantly and the goods delivered before the transaction appears on the statement for the card.....this may look like they have not charged you until you have received delivery but it is just the case that it takes card companies at least 1, but this can be 2-3, working days for them to put the transaction on the statement what they could have done it pre-authorised your credit card, this would have held the money on the card (preventing you from spending it) and they charged the card on despatch of the goods however a pre-auth will only last 5 working days, so in between days 5-9 you could use the credit on your card to purchase something else, and the card would decline on despatch causing them extra work in phone you etc... I've since noticed an article in the October edition of Computer Shopper in which the magazine bought a number of systems incognito in order to evaluate what the buying experience is like for "ordinary consumers". In this article, they purchased an Evesham system and their credit card was debited two days after delivery. This completely contradicts my experience. see my comment above about the time taken for transactions to appear on statements it is not the case that people are charged a few days after delivery, there is no way any mail order/online retailer will charge a customers card after despatch for fear of it declining....unless they are very foolish and have forgotten to charge the customer, or they have pre-authorised and are processing the transaction within the 5 days (unlikely as it will delay them getting their money) What do you think, is taking money immediately on receipt of order and nine days before the customer receives the system acceptable? Am I over-reacting? As things stand, I'm likely to ring Evesham tomorrow and ask for a temporary refund and allow funds to be taken just prior to dispatch. Let me know your thoughts. Dave. |
#6
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(David Gill) wrote:
I'd like to share my recent experience of Evesham Computers with you and to hear your views. A few hours later I decided to check my credit card and was shocked to note that Evesham had already debited my card! I called Evesham back who explained that due to credit card fraud, this has been normal practice for the last few months. I accepted this, but the more I've thought about this the more annoyed I've become. While it's bad form to charge credit cards prior to products being be ready for despatch, it's fairly customary (and not entirely unreasonable) for goods which are customised or made to order. I presuming they're building your PC to order? -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
#7
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"Baffie" wrote in message ... On 27 Aug 2003 15:35:50 -0700, (David Gill) wrote: Hi, I'd like to share my recent experience of Evesham Computers with you and to hear your views. This morning I ordered a new pc, in total the price came to over £1400, quite a large sum of money for me, and whilst I understand that Evesham are not the cheapest, I've got the impression they're a respectable company who provide high quality products. I was told that the estimated time for delivery will be nine days. A few hours later I decided to check my credit card and was shocked to note that Evesham had already debited my card! I called Evesham back who explained that due to credit card fraud, this has been normal practice for the last few months. I accepted this, but the more I've thought about this the more annoyed I've become. I've since noticed an article in the October edition of Computer Shopper in which the magazine bought a number of systems incognito in order to evaluate what the buying experience is like for "ordinary consumers". In this article, they purchased an Evesham system and their credit card was debited two days after delivery. This completely contradicts my experience. What do you think, is taking money immediately on receipt of order and nine days before the customer receives the system acceptable? Am I over-reacting? As things stand, I'm likely to ring Evesham tomorrow and ask for a temporary refund and allow funds to be taken just prior to dispatch. Let me know your thoughts. Dave. I think it's unacceptable for *any* company to do this unless it's made very clear to you before you hit the 'buy' button - hiding it away in the T & C's is just not good enough. If Evesham or any other company for that matter folds before you get your goods, then yes you have protection from your credit card supplier, of course it will take a while before the dust settles and you get your money back. Under distance selling regulations, you have a minimum of 7 days to decide whether you want to keep the thing or not (the dealer may give you longer - check those same T & C's) but if you decide to send it back (either because it doesn't live up to expectations, is faulty, or you just don't like it) then you'll probably find the same T & C's allow the dealer another 30 days before your card is refunded. I think that's all one way traffic - don't you? AFAIK, cards are not allowed to be debited until the items are ready to ship. I don't think the OP will be covered under the DSR, as it does not cover items which are built or altered to the customers specification (I'm assuming this is a custom pc and not a pre-built one?). -- Scorpio |
#8
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"Malev" wrote in message ... On Mon, 1 Sep 2003 21:47:56 +0100, "scorpio18" wrote: AFAIK, cards are not allowed to be debited until the items are ready to ship. Please quote relevant chapter of your merchant contract. I don't have a merchant contract. I was meaning the SOGA. I haven't read it in a while, but it was my understanding that companies should not debit funds until the have the goods ready to supply. -- Scorpio |
#9
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"Malev" wrote in message ... On Mon, 1 Sep 2003 22:43:33 +0100, "scorpio18" wrote: "Malev" wrote in message .. . On Mon, 1 Sep 2003 21:47:56 +0100, "scorpio18" wrote: AFAIK, cards are not allowed to be debited until the items are ready to ship. Please quote relevant chapter of your merchant contract. I don't have a merchant contract. I was meaning the SOGA. I haven't read it in a while, but it was my understanding that companies should not debit funds until the have the goods ready to supply. In this case, please quote relevant chapter of SOGA. I'm not going to read it all to find the part I'm referring to. I was just trying to help the OP. If it's needed, read the SOGA and try to find it for yourself (or for the OP). As I've said, I haven't read it in a while, but this was my understanding from when I did last read it. -- Scorpio |
#10
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"Malev" wrote in message ... On Tue, 2 Sep 2003 12:33:50 +0100, "scorpio18" wrote: I'm not going to read it all to find the part I'm referring to. I was just trying to help the OP. If it's needed, read the SOGA and try to find it for yourself (or for the OP). As I've said, I haven't read it in a while, but this was my understanding from when I did last read it. With all due respect, the OP would have been better helped with facts chapter & verse, rather than with "what a guy in a newsgroup thought he had understood by reading the SOGA a while back" And with all due respect, I was just stating a point. The OP can go and read the SOGA if they want. If you want to help the OP then feel free to find the relevant section. I was just letting the OP know what I thought was the correct procedure, not to create a case for them. -- Scorpio |
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