System Warranty

I am having trouble resolving a CD-R/RW failure in a system I purchased in
May 2003. There has been an exchange of several emails between myself and
Gateways Technical Support over the last 24 hours that has culminated in the
following response from Gateway:

"Please be informed that since your computer is out of warranty, you will
have to purchase a new drive. If you are interested, you can speak with a
Gateway Consultant to learn more about available hardware upgrades such as
CD-RW drives, additional system memory, larger hard drives, gaming
peripherals, and much more."

When I look up my warranty status on-line the expiration date is listed as
May 2004.

All of their emails to me reflect the proper system serial number so I'm not
sure why they are telling me my warranty has expired.

Anyone have experience with how to proceed from here?

Thanks in advance for any help.

- Robert

Call them and have all your documents in hand. Must have gotten something
that can't read English.

"Robert" wrote in message
.. .
I am having trouble resolving a CD-R/RW failure in a system I purchased in
May 2003. There has been an exchange of several emails between myself and
Gateways Technical Support over the last 24 hours that has culminated in
the
following response from Gateway:

"Please be informed that since your computer is out of warranty, you will
have to purchase a new drive. If you are interested, you can speak with a
Gateway Consultant to learn more about available hardware upgrades such as
CD-RW drives, additional system memory, larger hard drives, gaming
peripherals, and much more."

When I look up my warranty status on-line the expiration date is listed as
May 2004.

All of their emails to me reflect the proper system serial number so I'm
not
sure why they are telling me my warranty has expired.

Anyone have experience with how to proceed from here?

Thanks in advance for any help.

- Robert

"Robert" jotted down a note in
:

I am having trouble resolving a CD-R/RW failure in a system I
purchased in May 2003. There has been an exchange of several emails
between myself and Gateways Technical Support over the last 24 hours
that has culminated in the following response from Gateway:

"Please be informed that since your computer is out of warranty, you
will have to purchase a new drive. If you are interested, you can
speak with a Gateway Consultant to learn more about available hardware
upgrades such as CD-RW drives, additional system memory, larger hard
drives, gaming peripherals, and much more."

When I look up my warranty status on-line the expiration date is
listed as May 2004.

All of their emails to me reflect the proper system serial number so
I'm not sure why they are telling me my warranty has expired.

Anyone have experience with how to proceed from here?

Thanks in advance for any help.

- Robert



GOOD LUCK, as they will do everything in their power to keep you
preoccupied until the warranty DOES expire.

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`'(_ )_)(_)_)'

I have many dealings with the "tech" support for gateway and have come to
the conclusion that the guys making fries and McDonalds are better to talk
to about this stuff. the only thing i can say is talk to someone who
actually knows something about computers. If you have a Gateway store near
you, then i would say take all the information you need up there and talk to
them. if not then i would call and talk to a real person about this
problem.
"Robert" wrote in message
.. .
I am having trouble resolving a CD-R/RW failure in a system I purchased in
May 2003. There has been an exchange of several emails between myself and
Gateways Technical Support over the last 24 hours that has culminated in
the
following response from Gateway:

"Please be informed that since your computer is out of warranty, you will
have to purchase a new drive. If you are interested, you can speak with a
Gateway Consultant to learn more about available hardware upgrades such as
CD-RW drives, additional system memory, larger hard drives, gaming
peripherals, and much more."

When I look up my warranty status on-line the expiration date is listed as
May 2004.

All of their emails to me reflect the proper system serial number so I'm
not
sure why they are telling me my warranty has expired.

Anyone have experience with how to proceed from here?

Thanks in advance for any help.

- Robert