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HP Deskjet 720C Series error message
Yep it’s an old one but until today it worked fine. Now I get this error
message: INCORRECT INSTALLATION Try removing the black print cartridge and restarting it. Sometimes it will print sometimes not. Changed the cartridge and cleaned the connections, no luck. Help, TIA Lorraine. |
#2
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"Lorraine" wrote:
Yep it’s an old one but until today it worked fine. Now I get this error message: INCORRECT INSTALLATION Try removing the black print cartridge and restarting it. Sometimes it will print sometimes not. Changed the cartridge and cleaned the connections, no luck. Help, TIA Lorraine. Lorraine If this happens with more than one black cartridge and the contacts are clean you may have to face up to replacing the printer, cost of repair is probably prohibitive. Did you clean the contacts in the printer and at the back of the cartridge with Isopropyl alcohol? You have to be quite persistent with the contacts in the carriage using a cotton bud or similar (power off of course), I would also do the same for the colour cartridge (no harm and there is a very remote chance that is the problem, having seen some printers get confused when 2 cartridges appear to fail at the same time). Tony |
#3
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Tony wrote in message news "Lorraine" wrote: Yep it's an old one but until today it worked fine. Now I get this error message: INCORRECT INSTALLATION Try removing the black print cartridge and restarting it. Sometimes it will print sometimes not. Changed the cartridge and cleaned the connections, no luck. Help, TIA Lorraine. Lorraine If this happens with more than one black cartridge and the contacts are clean you may have to face up to replacing the printer, cost of repair is probably prohibitive. Did you clean the contacts in the printer and at the back of the cartridge with Isopropyl alcohol? You have to be quite persistent with the contacts in the carriage using a cotton bud or similar (power off of course), I would also do the same for the colour cartridge (no harm and there is a very remote chance that is the problem, having seen some printers get confused when 2 cartridges appear to fail at the same time). Tony Thank you for the reply Tony. I only cleaned the black cartridge and its corresponding contacts in the printer using 90% Isopropyl Alcohol. I also installed a new black cartridge. I did not clean the color cartridge but this time I will clean both i.e. color and black. I will also try another color cartridge. Lorraine |
#4
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"Lorraine" wrote in message ... Tony wrote in message news "Lorraine" wrote: Yep it's an old one but until today it worked fine. Now I get this error message: INCORRECT INSTALLATION Try removing the black print cartridge and restarting it. Sometimes it will print sometimes not. Changed the cartridge and cleaned the connections, no luck. Help, TIA Lorraine. Lorraine If this happens with more than one black cartridge and the contacts are clean you may have to face up to replacing the printer, cost of repair is probably prohibitive. Did you clean the contacts in the printer and at the back of the cartridge with Isopropyl alcohol? You have to be quite persistent with the contacts in the carriage using a cotton bud or similar (power off of course), I would also do the same for the colour cartridge (no harm and there is a very remote chance that is the problem, having seen some printers get confused when 2 cartridges appear to fail at the same time). Tony Thank you for the reply Tony. I only cleaned the black cartridge and its corresponding contacts in the printer using 90% Isopropyl Alcohol. I also installed a new black cartridge. I did not clean the color cartridge but this time I will clean both i.e. color and black. I will also try another color cartridge. Lorraine Giving both cartridge's and printer connections a very thorough cleaning appears (?) to correct the problem. I printed a couple pages without the error message. Thank you. |
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