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Can anyone get through to Compaq Support?



 
 
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  #1  
Old September 11th 03, 06:30 PM
J Wilson
external usenet poster
 
Posts: n/a
Default Can anyone get through to Compaq Support?

I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.
  #2  
Old September 11th 03, 06:40 PM
Mike Calkins
external usenet poster
 
Posts: n/a
Default

Quoting a friend: NOTE THE PHONE NUMBER

"Your best bet is to pay $10 for the QuickRestore CD set. Call 800-841-2761.
HH"
"J Wilson" wrote in message
om...
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.



  #4  
Old September 12th 03, 03:45 AM
Euc1id
external usenet poster
 
Posts: n/a
Default

Doesn't work for me. They require a 12 digit serial number, but mine is only
10 digits. I tried leading/trailing zeros or spaces, but no luck. Yes, I
have a Compaq Presario, a current model (S4020WM).
--
Euc1id

"CP" wrote in message
...
You can order via the web
Try this link: http://qrcons.orderz.com/page1.asp
and see where it gets you.


On 11 Sep 2003 10:30:24 -0700, (J Wilson)
wrote:

I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.




  #5  
Old September 12th 03, 04:50 PM
Euc1id
external usenet poster
 
Posts: n/a
Default

I can comiserate. It looks like they're pretty much disabled. I got thru on
the phone after about a 30 minute wait, but they couldn't help me. I
returned a defective monitor under warranty (it was defective out of the
box, with a brand new computer), but haven't received a repair/replacement,
and they don't know anything about when I'll receive it. Fortunately I've
got a spare monitor, but still they're not operating on the up-&-up re their
warranty, etc.
--
Euc1id

"J Wilson" wrote in message
om...
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.



  #6  
Old September 12th 03, 08:03 PM
HH
external usenet poster
 
Posts: n/a
Default

Did you get an RMA on the monitor?
HH

"Euc1id" wrote in message
.net...
I can comiserate. It looks like they're pretty much disabled. I got thru

on
the phone after about a 30 minute wait, but they couldn't help me. I
returned a defective monitor under warranty (it was defective out of the
box, with a brand new computer), but haven't received a

repair/replacement,
and they don't know anything about when I'll receive it. Fortunately I've
got a spare monitor, but still they're not operating on the up-&-up re

their
warranty, etc.
--
Euc1id

"J Wilson" wrote in message
om...
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.





  #7  
Old September 13th 03, 06:05 PM
Euc1id
external usenet poster
 
Posts: n/a
Default

What's a RMA?

"HH" wrote in message
.. .
Did you get an RMA on the monitor?
HH

"Euc1id" wrote in message
.net...
I can comiserate. It looks like they're pretty much disabled. I got thru

on
the phone after about a 30 minute wait, but they couldn't help me. I
returned a defective monitor under warranty (it was defective out of the
box, with a brand new computer), but haven't received a

repair/replacement,
and they don't know anything about when I'll receive it. Fortunately

I've
got a spare monitor, but still they're not operating on the up-&-up re

their
warranty, etc.
--
Euc1id

"J Wilson" wrote in message
om...
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.







  #8  
Old September 13th 03, 09:16 PM
HH
external usenet poster
 
Posts: n/a
Default

You didn't have authorization from Compaq to return the monitor? It stands
for Return Materials Authorization. You have to get one from Compaq tech
support and include the number on the box when you ship something defective
back.
HH


"Euc1id" wrote in message
nk.net...
What's a RMA?

"HH" wrote in message
.. .
Did you get an RMA on the monitor?
HH

"Euc1id" wrote in message
.net...
I can comiserate. It looks like they're pretty much disabled. I got

thru
on
the phone after about a 30 minute wait, but they couldn't help me. I
returned a defective monitor under warranty (it was defective out of

the
box, with a brand new computer), but haven't received a

repair/replacement,
and they don't know anything about when I'll receive it. Fortunately

I've
got a spare monitor, but still they're not operating on the up-&-up re

their
warranty, etc.
--
Euc1id

"J Wilson" wrote in message
om...
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected after
about a minute. I need to get in touch with Compaq ASAP to order a
quick restore CD. I've contacted them by e-mail and they say I need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.








  #9  
Old September 14th 03, 07:14 PM
Euc1id
external usenet poster
 
Posts: n/a
Default

Nobody mentioned RMA. I got a CSO# (Customer Service Order#), not a RMA.

I called their tech support on the phone, they sent me a shipping box, I put
the monitor in the box, affixed the prepaid FedEx label, and they received
it back in Memphis TN on Sept 5 2003.

The promise date for me to receive the replacement monitor was Sept 11,
which is already past. Now nobody knows anything. Their website doesn't.
Their phone tech support doesn't, nor does their email tech support. The HP
Order Center phone number refuses to connect, saying they have a technical
problem.

So their system appears to be broken.
--
Euc1id


"HH" wrote in message
.. .
You didn't have authorization from Compaq to return the monitor? It stands
for Return Materials Authorization. You have to get one from Compaq tech
support and include the number on the box when you ship something

defective
back.
HH


"Euc1id" wrote in message
nk.net...
What's a RMA?

"HH" wrote in message
.. .
Did you get an RMA on the monitor?
HH

"Euc1id" wrote in message
.net...
I can comiserate. It looks like they're pretty much disabled. I got

thru
on
the phone after about a 30 minute wait, but they couldn't help me. I
returned a defective monitor under warranty (it was defective out of

the
box, with a brand new computer), but haven't received a
repair/replacement,
and they don't know anything about when I'll receive it. Fortunately

I've
got a spare monitor, but still they're not operating on the up-&-up

re
their
warranty, etc.
--
Euc1id

"J Wilson" wrote in message
om...
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the
blaster virus, I go into the support queue and am disconnected

after
about a minute. I need to get in touch with Compaq ASAP to order

a
quick restore CD. I've contacted them by e-mail and they say I

need
to call to get the quick restore CD. They haven't responded to my
queries about their phone support line not working.










  #10  
Old September 14th 03, 09:32 PM
Not Me
external usenet poster
 
Posts: n/a
Default

Might check with FEDEX to track the package.


| Nobody mentioned RMA. I got a CSO# (Customer Service Order#), not a RMA.
|
| I called their tech support on the phone, they sent me a shipping box, I
put
| the monitor in the box, affixed the prepaid FedEx label, and they received
| it back in Memphis TN on Sept 5 2003.
|
| The promise date for me to receive the replacement monitor was Sept 11,
| which is already past. Now nobody knows anything. Their website doesn't.
| Their phone tech support doesn't, nor does their email tech support. The
HP
| Order Center phone number refuses to connect, saying they have a technical
| problem.
|
| So their system appears to be broken.
| --
| Euc1id
|
|
| "HH" wrote in message
| .. .
| You didn't have authorization from Compaq to return the monitor? It
stands
| for Return Materials Authorization. You have to get one from Compaq tech
| support and include the number on the box when you ship something
| defective
| back.
| HH
|
|
| "Euc1id" wrote in message
| nk.net...
| What's a RMA?
|
| "HH" wrote in message
| .. .
| Did you get an RMA on the monitor?
| HH
|
| "Euc1id" wrote in message
| .net...
| I can comiserate. It looks like they're pretty much disabled. I
got
| thru
| on
| the phone after about a 30 minute wait, but they couldn't help me.
I
| returned a defective monitor under warranty (it was defective out
of
| the
| box, with a brand new computer), but haven't received a
| repair/replacement,
| and they don't know anything about when I'll receive it.
Fortunately
| I've
| got a spare monitor, but still they're not operating on the
up-&-up
| re
| their
| warranty, etc.
| --
| Euc1id
|
| "J Wilson" wrote in message
| om...
| I've been trying to call 800-652-6672 for about a week now.
After
| listening to about 5 minutes of prompts and information about
the
| blaster virus, I go into the support queue and am disconnected
| after
| about a minute. I need to get in touch with Compaq ASAP to
order
| a
| quick restore CD. I've contacted them by e-mail and they say I
| need
| to call to get the quick restore CD. They haven't responded to
my
| queries about their phone support line not working.
|
|
|
|
|
|
|
|
|
|


 




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