If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Can anyone get through to Compaq Support?
I've been trying to call 800-652-6672 for about a week now. After
listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#2
|
|||
|
|||
Quoting a friend: NOTE THE PHONE NUMBER
"Your best bet is to pay $10 for the QuickRestore CD set. Call 800-841-2761. HH" "J Wilson" wrote in message om... I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#3
|
|||
|
|||
You can order via the web
Try this link: http://qrcons.orderz.com/page1.asp and see where it gets you. On 11 Sep 2003 10:30:24 -0700, (J Wilson) wrote: I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#4
|
|||
|
|||
Doesn't work for me. They require a 12 digit serial number, but mine is only
10 digits. I tried leading/trailing zeros or spaces, but no luck. Yes, I have a Compaq Presario, a current model (S4020WM). -- Euc1id "CP" wrote in message ... You can order via the web Try this link: http://qrcons.orderz.com/page1.asp and see where it gets you. On 11 Sep 2003 10:30:24 -0700, (J Wilson) wrote: I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#5
|
|||
|
|||
I can comiserate. It looks like they're pretty much disabled. I got thru on
the phone after about a 30 minute wait, but they couldn't help me. I returned a defective monitor under warranty (it was defective out of the box, with a brand new computer), but haven't received a repair/replacement, and they don't know anything about when I'll receive it. Fortunately I've got a spare monitor, but still they're not operating on the up-&-up re their warranty, etc. -- Euc1id "J Wilson" wrote in message om... I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#6
|
|||
|
|||
Did you get an RMA on the monitor?
HH "Euc1id" wrote in message .net... I can comiserate. It looks like they're pretty much disabled. I got thru on the phone after about a 30 minute wait, but they couldn't help me. I returned a defective monitor under warranty (it was defective out of the box, with a brand new computer), but haven't received a repair/replacement, and they don't know anything about when I'll receive it. Fortunately I've got a spare monitor, but still they're not operating on the up-&-up re their warranty, etc. -- Euc1id "J Wilson" wrote in message om... I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#7
|
|||
|
|||
What's a RMA?
"HH" wrote in message .. . Did you get an RMA on the monitor? HH "Euc1id" wrote in message .net... I can comiserate. It looks like they're pretty much disabled. I got thru on the phone after about a 30 minute wait, but they couldn't help me. I returned a defective monitor under warranty (it was defective out of the box, with a brand new computer), but haven't received a repair/replacement, and they don't know anything about when I'll receive it. Fortunately I've got a spare monitor, but still they're not operating on the up-&-up re their warranty, etc. -- Euc1id "J Wilson" wrote in message om... I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#8
|
|||
|
|||
You didn't have authorization from Compaq to return the monitor? It stands
for Return Materials Authorization. You have to get one from Compaq tech support and include the number on the box when you ship something defective back. HH "Euc1id" wrote in message nk.net... What's a RMA? "HH" wrote in message .. . Did you get an RMA on the monitor? HH "Euc1id" wrote in message .net... I can comiserate. It looks like they're pretty much disabled. I got thru on the phone after about a 30 minute wait, but they couldn't help me. I returned a defective monitor under warranty (it was defective out of the box, with a brand new computer), but haven't received a repair/replacement, and they don't know anything about when I'll receive it. Fortunately I've got a spare monitor, but still they're not operating on the up-&-up re their warranty, etc. -- Euc1id "J Wilson" wrote in message om... I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#9
|
|||
|
|||
Nobody mentioned RMA. I got a CSO# (Customer Service Order#), not a RMA.
I called their tech support on the phone, they sent me a shipping box, I put the monitor in the box, affixed the prepaid FedEx label, and they received it back in Memphis TN on Sept 5 2003. The promise date for me to receive the replacement monitor was Sept 11, which is already past. Now nobody knows anything. Their website doesn't. Their phone tech support doesn't, nor does their email tech support. The HP Order Center phone number refuses to connect, saying they have a technical problem. So their system appears to be broken. -- Euc1id "HH" wrote in message .. . You didn't have authorization from Compaq to return the monitor? It stands for Return Materials Authorization. You have to get one from Compaq tech support and include the number on the box when you ship something defective back. HH "Euc1id" wrote in message nk.net... What's a RMA? "HH" wrote in message .. . Did you get an RMA on the monitor? HH "Euc1id" wrote in message .net... I can comiserate. It looks like they're pretty much disabled. I got thru on the phone after about a 30 minute wait, but they couldn't help me. I returned a defective monitor under warranty (it was defective out of the box, with a brand new computer), but haven't received a repair/replacement, and they don't know anything about when I'll receive it. Fortunately I've got a spare monitor, but still they're not operating on the up-&-up re their warranty, etc. -- Euc1id "J Wilson" wrote in message om... I've been trying to call 800-652-6672 for about a week now. After listening to about 5 minutes of prompts and information about the blaster virus, I go into the support queue and am disconnected after about a minute. I need to get in touch with Compaq ASAP to order a quick restore CD. I've contacted them by e-mail and they say I need to call to get the quick restore CD. They haven't responded to my queries about their phone support line not working. |
#10
|
|||
|
|||
Might check with FEDEX to track the package.
| Nobody mentioned RMA. I got a CSO# (Customer Service Order#), not a RMA. | | I called their tech support on the phone, they sent me a shipping box, I put | the monitor in the box, affixed the prepaid FedEx label, and they received | it back in Memphis TN on Sept 5 2003. | | The promise date for me to receive the replacement monitor was Sept 11, | which is already past. Now nobody knows anything. Their website doesn't. | Their phone tech support doesn't, nor does their email tech support. The HP | Order Center phone number refuses to connect, saying they have a technical | problem. | | So their system appears to be broken. | -- | Euc1id | | | "HH" wrote in message | .. . | You didn't have authorization from Compaq to return the monitor? It stands | for Return Materials Authorization. You have to get one from Compaq tech | support and include the number on the box when you ship something | defective | back. | HH | | | "Euc1id" wrote in message | nk.net... | What's a RMA? | | "HH" wrote in message | .. . | Did you get an RMA on the monitor? | HH | | "Euc1id" wrote in message | .net... | I can comiserate. It looks like they're pretty much disabled. I got | thru | on | the phone after about a 30 minute wait, but they couldn't help me. I | returned a defective monitor under warranty (it was defective out of | the | box, with a brand new computer), but haven't received a | repair/replacement, | and they don't know anything about when I'll receive it. Fortunately | I've | got a spare monitor, but still they're not operating on the up-&-up | re | their | warranty, etc. | -- | Euc1id | | "J Wilson" wrote in message | om... | I've been trying to call 800-652-6672 for about a week now. After | listening to about 5 minutes of prompts and information about the | blaster virus, I go into the support queue and am disconnected | after | about a minute. I need to get in touch with Compaq ASAP to order | a | quick restore CD. I've contacted them by e-mail and they say I | need | to call to get the quick restore CD. They haven't responded to my | queries about their phone support line not working. | | | | | | | | | | |
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
No dma sw mode support for cd writer | ggroups2 | Asus Motherboards | 1 | September 4th 04 01:53 AM |
Bad news for ATI: Nvidia to 'own' ATI at CeBit - no pixel shader 3.0 support in R420 (long) | NV55 | Ati Videocards | 12 | February 24th 04 07:29 AM |
Compaq customer service and support = excellent experience | Darwin | Compaq Computers | 1 | September 4th 03 11:43 PM |
Compaq FAQ | HH | Compaq Computers | 0 | August 24th 03 08:10 PM |
Compaq FAQ | HH | Compaq Computers | 0 | July 10th 03 08:07 PM |