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#11
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OK, it looks like I am stuck paying the postage.
I have learnt my lesson, and will buy from local shops in future even if it costs a few pounds more. My other query was their refusal to give me a refund because it is over 30 days old - it is in fact about three months since I bought it. I thought I was entitled to a refund rather than a replacement as it has failed well within the warranty period. -- Chris Melluish |
#12
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"Chris Melluish" wrote in message
... My other query was their refusal to give me a refund because it is over 30 days old - it is in fact about three months since I bought it. I thought I was entitled to a refund rather than a replacement as it has failed well within the warranty period. But ebuyer did not make it, thye just sell it. So what has it got to do with them? Ebuyer just offers 30 days warranty/replacement. Once it's over the limit, you need to contact the maker directly. -- - Tony Sutton - http://www.hyperboard.co.uk - The Biggest Message Board! ------------------------------------------------------------- Arguments with furniture are rarely productive. ------------------------------------------------------------- |
#13
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"Peter Parry" wrote in message ... snip The relevant bit of legislation is the Sale of Goods Act 1979 (as amended by SSGCR 2002) which came into effect on Mar 31st and covers contracts entered into before that date. snip Thanks. Just what I wanted to beat Ebuyer over the head with. -- Chris Melluish |
#14
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Ebuyerdotcon, Nice to see you are still representing and supporting the sane consumer! Keep up the good work. P.s. Ebuyer are a profit making company - you don't have to justify their methods of improving their margins. Theoretically, the consumer is meant to encourage a company to provide higher service levels whilst demanding reductions in cost (i.e. margins). Therefore, concepts such as refunds as well as replacements, return carriage / collection paid for, etc. should be encouraged and requested. Your consumer influence should be used to your advantage not just for improving the profits of others and agrevating others (e.g. attacking ebuyerdotcon for trying to improve things for everyone). |
#15
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On Tue, 15 Jul 2003 14:41:59 +0100, "Nukleuz"
wrote: "EBuyerdotcon" wrote in message ... On Tue, 15 Jul 2003 01:19:16 +0100, "Chris Melluish" wrote: I foolishly bought several items, including a Seagate hard disk, from Ebuyer a few months ago. snip This is what happens when you purchase items from ebuyer. If you'd bought it anywhere else I very much doubt the drive would have expired within 30 days. EBuyerdotcon "Made the wrong choice, didn't you?" www.ebuyerdotcon.co.uk its a pity you didnt finish school mrknowitall isnt it then you could read The first rule to observe when criticising anybody's reading or writing standards is to ensure that your own are beyond reproach. MJ |
#16
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"Chris Melluish" wrote in message ... "Peter Parry" wrote in message ... snip The relevant bit of legislation is the Sale of Goods Act 1979 (as amended by SSGCR 2002) which came into effect on Mar 31st and covers contracts entered into before that date. snip Thanks. Just what I wanted to beat Ebuyer over the head with. What! There is nothing there to change the situation. You have to return the drive to either Ebuyer or Seagate. Posting it to ebuyer will cause a delay as they in turn will post it to Seagate. Nether will charge you return postage. But you need to return the drive by post or if you want Taxi. But your going to pay that cost. |
#17
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"Trev" trevbowden@claranetREMOVEuk wrote in message ... "Chris Melluish" wrote in message ... "Peter Parry" wrote in message ... snip The relevant bit of legislation is the Sale of Goods Act 1979 (as amended by SSGCR 2002) which came into effect on Mar 31st and covers contracts entered into before that date. snip Thanks. Just what I wanted to beat Ebuyer over the head with. What! There is nothing there to change the situation. You have to return the drive to either Ebuyer or Seagate. Posting it to ebuyer will cause a delay as they in turn will post it to Seagate. Nether will charge you return postage. But you need to return the drive by post or if you want Taxi. But your going to pay that cost. Are you saying that although Ebuyer are breaking the law Trading Standards will not be interested? -- Chris Melluish |
#19
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On Tue, 15 Jul 2003 22:45:18 +0100, Paul Hopwood
wrote: (EBuyerdotcon) wrote: This is what happens when you purchase items from ebuyer. If you'd bought it anywhere else I very much doubt the drive would have expired within 30 days. Ok, you have a habit of writing some pretty bloody stupid things, but this has to be one of your most ridiculous remarks to date! Why on earth is a Seagate drive purchased from ebuyer any more likely to fail than the same drive brought elsewhere? You just have to have me spell it out for you, don't you? Due to lazy warehouse staff dropping items and then packaging them up damaged or broken, due to where they purchase their stock from, and because it's quite simply less likely to happen if you purchase the same item elsewhere because care is taken in the packaging process. There is nothing stupid about my remark. I'm well aware tech items fail, but ordering from ebuyer don't exactly help the consumer. EBuyerdotcon "Made the wrong choice, didn't you?" www.ebuyerdotcon.co.uk |
#20
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On Tue, 15 Jul 2003 22:31:31 +0100, "Trev"
trevbowden@claranetREMOVEuk wrote: Are you saying that although Ebuyer are breaking the law Trading Standards will not be interested? I'm saying there not breaking the law. I'm saying your interpretation is wrong Insightful trev, insightful! EBuyerdotcon "Made the wrong choice, didn't you?" www.ebuyerdotcon.co.uk |
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