HP Officejet 4630 prints test page but not pdf file.

My brother has an HP Officejet 4630 which describes itself as a wireless
printer and maybe a web-based printer, but doesn't use the word wi-fi.

He can't print.

His computer was slow or errratic and some "repairman" said he needed to
upgrade to win10. He paid $130 and when he got the computer back it
worked worse or not at all, so the guy came over, charged another 130
and he can't print.

He called me and we found out it no longer had Teamviewer, which he
installed, and it no longer had his printer in the list of printers. We
don't know what else is missing.

I installed it, and now the printer is in the list of printers including
when one tries to print, and he can print a test page but he can't print
a pdf file.

Any idea why not?

AFAIK, there is no cable connecting the printer and I didn't install any
wireless features, but if if the pc sees the printer (which it did. I
didn't have to search the list of printers for it. It was the only one
showing, on the first installation screen), if the pc finds the printer
and if I can use the PC to tell the printer to print a test page, how
can it not be sufficiently connected to do everything else (except fax
of course).


He called the "repairman" again and he said he needed a cable and he'd
give him one (not sure if he's delivering it or mailing it) and the
printer is now right next to the laptop, so maybe this will work, but in
a prior apartment, it was in the next room. What if he wants to move it.
Shouldn't the "repairman" install the wireless feature?

Thanks for any help you can give.

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

--
best regards,

Neil

In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:41:39 -0400, Neil
wrote:

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

I doubt if he has a password. I've printed things via Teamviewer before
and I don't think he had one, and I dont' think he needs one. If that
were the problem, shouldn't I get an error message? I get nothing
back.

On 8/3/2017 10:06 PM, micky wrote:
In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:41:39 -0400, Neil
wrote:

On 8/3/2017 2:31 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 18:03:36 +0100, Andy Burns
wrote:

micky wrote:

he can print a test page but he can't print a pdf file.
Any idea why not?

To do a test print, he'd presumably be looking under
Settings/devices/printers at the officejet?

More like Devices and Printers, Printer Properties for his printer,
Print Test Page.

However if a different printer was set as the default, he might not
realise where the pdf prints were going to ...

No, I was doing the printing and I checked each time which printer it
was going to.

He only has one real printer. There are those 3 thingst come with
windows, Microsoft Print to PDF, Microsoft XPS Document WRiter, and Fax,
but I printed 4 times using only the actual printer.

If none of the 4 attempts resulted in a print, you may want to check
that the password and log-in for the printer is set correctly.

I doubt if he has a password. I've printed things via Teamviewer before
and I don't think he had one, and I dont' think he needs one. If that
were the problem, shouldn't I get an error message? I get nothing
back.

If you haven't set up a password, then you won't be able to print to the
printer. The printer uses its own WiFi and internet connections, and the
only way to access it is via the printer's internal security settings.

--
best regards,

Neil

On 8/3/2017 12:58 PM, micky wrote:
My brother has an HP Officejet 4630 which describes itself as a wireless
printer and maybe a web-based printer, but doesn't use the word wi-fi.

He can't print.

His computer was slow or errratic and some "repairman" said he needed to
upgrade to win10. He paid $130 and when he got the computer back it
worked worse or not at all, so the guy came over, charged another 130
and he can't print.

He called me and we found out it no longer had Teamviewer, which he
installed, and it no longer had his printer in the list of printers. We
don't know what else is missing.

I installed it, and now the printer is in the list of printers including
when one tries to print, and he can print a test page but he can't print
a pdf file.

Any idea why not?

AFAIK, there is no cable connecting the printer and I didn't install any
wireless features, but if if the pc sees the printer (which it did. I
didn't have to search the list of printers for it. It was the only one
showing, on the first installation screen), if the pc finds the printer
and if I can use the PC to tell the printer to print a test page, how
can it not be sufficiently connected to do everything else (except fax
of course).


He called the "repairman" again and he said he needed a cable and he'd
give him one (not sure if he's delivering it or mailing it) and the
printer is now right next to the laptop, so maybe this will work, but in
a prior apartment, it was in the next room. What if he wants to move it.
Shouldn't the "repairman" install the wireless feature?

Thanks for any help you can give.

Too many variables!

The simplest answer is that the PDF file is invalid.

The next simplest is that the printer is not the default, and the PDF
file is being sent elsewhere.

It gets complicated after these possibilities.

--
best regards,

Neil

In comp.periphs.printers, on Thu, 3 Aug 2017 13:41:58 -0400, Neil
wrote:

On 8/3/2017 12:58 PM, micky wrote:
My brother has an HP Officejet 4630 which describes itself as a wireless
printer and maybe a web-based printer, but doesn't use the word wi-fi.

He can't print.

His computer was slow or errratic and some "repairman" said he needed to
upgrade to win10. He paid $130 and when he got the computer back it
worked worse or not at all, so the guy came over, charged another 130
and he can't print.

He called me and we found out it no longer had Teamviewer, which he
installed, and it no longer had his printer in the list of printers. We
don't know what else is missing.

I installed it, and now the printer is in the list of printers including
when one tries to print, and he can print a test page but he can't print
a pdf file.

Any idea why not?

AFAIK, there is no cable connecting the printer and I didn't install any
wireless features, but if if the pc sees the printer (which it did. I
didn't have to search the list of printers for it. It was the only one
showing, on the first installation screen), if the pc finds the printer
and if I can use the PC to tell the printer to print a test page, how
can it not be sufficiently connected to do everything else (except fax
of course).


He called the "repairman" again and he said he needed a cable and he'd
give him one (not sure if he's delivering it or mailing it) and the
printer is now right next to the laptop, so maybe this will work, but in
a prior apartment, it was in the next room. What if he wants to move it.
Shouldn't the "repairman" install the wireless feature?

Thanks for any help you can give.

Too many variables!

The simplest answer is that the PDF file is invalid.

IIRC it was a form a professional organization sent him, which he filled
in.

Shouldn't there be an error message if it is invalid?

The next simplest is that the printer is not the default, and the PDF
file is being sent elsewhere.

Another thing: Even when he printed the test page, which printed
quickly but remained on the queue screen for 5 minutes until I actually
pressed Finish on the Install Printer screen, the print queue screen
didn't even show an icon in the systray.

Is that cause it's HP? My Epson and Brother printers display icons
that look iirc like printers, and when I click on one, I get the print
queue.

It gets complicated after these possibilities.

micky wrote:

Neil wrote:

The simplest answer is that the PDF file is invalid.

Shouldn't there be an error message if it is invalid?

Some PDFs disallow printing, tried another one?

In alt.comp.os.windows-10, on Thu, 3 Aug 2017 20:00:13 +0100, Andy Burns
wrote:

micky wrote:

Neil wrote:

The simplest answer is that the PDF file is invalid.

Shouldn't there be an error message if it is invalid?

Some PDFs disallow printing, tried another one?

Shouldn't it give an error message then?

But it's still a good idea and next time, maybe tomorrow morning, I'll
try that.