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Aria RMA's - pathetic



 
 
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  #11  
Old January 6th 05, 11:49 PM
Dave
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"Michael Rodgers" wrote in message
...
"Dave" wrote in message
...
Clearly this is too much for them.


Clearly you failed to realise xmas is a busy time and clearly as it

hasnt
even been 4 weeks are a bit impatient,


I'm impatient not wanting to wait 4 weeks for a replacement for an item
which has been faulty since arrival?

As a contrast, I've just had to experience Ebuyer's RMA proceedure. I
requested an RMA from them on Monday, posted it on Tuesday and have today
received an e-note informing me the product has been tested, found

faulty,
and a new one is on its way.

This is Ebuyer - a much bigger, more busy company than Aria...


Hmm you seem to be very unlucky having faulty stuff from more then one
company, as far as ebuyer goes, i personally wouldnt order from them again
as their e-notes system is the only way to communicate with them now, which
IMO is not a good thing, also i accept that ebuyer have said its on its
way, but technically if thats true you should get it tomorrow, which i
would be willing to bet any amount of cash you wont.
Saying its on its way, and it actually being on its way is two different
things entirely.



  #12  
Old January 6th 05, 11:52 PM
Dave
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"jim." wrote in message
...

"Michael Rodgers" wrote in message
...
"Dave" wrote in message
...
Clearly this is too much for them.

Clearly you failed to realise xmas is a busy time and clearly as it

hasnt
even been 4 weeks are a bit impatient,


I'm impatient not wanting to wait 4 weeks for a replacement for an item
which has been faulty since arrival?


Obviously perceptions differ on this one, some seem to expect goods to

work
on arrival or be replaced in a reasonable time.
Others it would appear seem to think xmas or presumably wimbledon is an
excelent reason for people to take months over fullfiling their duties as

a
supplier.
I personaly see it as a learning exerience, one doesn't put one's bum in

a
bacon slicer twice.
Oh I'm still awaiting replacement of the faulty DVD player ordered on the
1st of DEC if no-one had guessed,
but frankly have now given up expecting anything reasonable as an

outcome.
I'd also suggest use of the killfile as previously advocated Micheal


When i last spoke to you i did say be polite to whoever you speak to, if
your attitude came across to staff the way it does to me in your posts, im
not suprised any company isnt in a rush to help you.



  #13  
Old January 7th 05, 01:04 AM
Michael Rodgers
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"Dave" wrote in message
...
This is Ebuyer - a much bigger, more busy company than Aria...


Hmm you seem to be very unlucky having faulty stuff from more then one
company


Very. I have been ordering computer components online for 6 years now, must
have spent thousands and in all those times the only RMA with any supplier
before now was Tekheads in 2002. Sent the motherboard on the Monday,
received a new on the Thursday.


  #14  
Old January 7th 05, 01:13 AM
MC
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"Dave" wrote in message
...

"Mike" wrote in message
. ..

"Dave" wrote in message
...

"Michael Rodgers" wrote in message
...



Bloody hell m8. People cant afford to be without kit for a month!!
He has waited more than long enough.

He could quite easily order elsewhere and request a refund. More than

a
month to wait without a computer is considered unreasonable by anyones
standards.


I guess its just a matter of opinion, but im sorry to say many online
retailers would take just as long or even longer dealing with a return,
its
frustrating but IMO if time spent without your PC is that important then
the highstreet although more expensive is probably the best place for you
to shop.


I do not think there is any excuse for online traders to be more relaxed
when it comes to CS and dealing with returns any more than High St traders.
The trouble is that too many people allow them to get a way with it.

Busy Christmas periods and cheap prices should be no excuse for offering a
substandard service. Selling items and dealing with returns should play
equal parts when trading of any kind. If a company cannot offer these two
sides of their business with equal gusto (whatever their prices) then that
company should not be worthy of anybody's custom and thus not be able to
trade at all. The trouble is, too many people DO give these companies their
custom and do NOT make a fuss when things go wrong.

I have just had an experience with Amazon which I found to be excellent. I
received an expensive peripheral from my wife for Christmas. On Christmas
day I found it to be faulty so went through their online RMA procedure, as a
recipient of this gift, asking for a replacement. I did not expect a reply
until the 28th at the earliest. On Boxing day I got a reply stating that a
replacement had been ordered and will be dispatched to my wife ASAP. I was
reminded that I was to return the faulty item within 30 days of receipt of
the new item, if my wife was not to be charged for two items. How I return
the item was up to me and they promised to refund my postage costs. My wife
received an email on 29th stating the item had been dispatched and she would
receive it next day (30th). It arrived as promised and I returned said fault
item.

Three points to highlight.
1. Amazon was cheapest place for this item.(so no excuse for cheap prices =
bad CS)
2. Amazon is a large company with a huge turnover. (no excuse for being
understaffed)
3. This all happened over the holiday period. (need I say more)

This sort of service is what ALL online companies should be aiming for.

MC


  #15  
Old January 7th 05, 03:51 AM
Dave
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"MC" wrote in message
...
"Dave" wrote in message
...

"Mike" wrote in message
. ..

"Dave" wrote in message
...

"Michael Rodgers" wrote in message
...


Bloody hell m8. People cant afford to be without kit for a month!!
He has waited more than long enough.

He could quite easily order elsewhere and request a refund. More

than
a
month to wait without a computer is considered unreasonable by anyones
standards.


I guess its just a matter of opinion, but im sorry to say many online
retailers would take just as long or even longer dealing with a return,
its
frustrating but IMO if time spent without your PC is that important

then
the highstreet although more expensive is probably the best place for

you
to shop.


I do not think there is any excuse for online traders to be more relaxed
when it comes to CS and dealing with returns any more than High St

traders.
The trouble is that too many people allow them to get a way with it.


I wasnt making an excuse, the reality of the situation is 4 weeks is
nothing out of the normal for an online company to deal with a return.


Busy Christmas periods and cheap prices should be no excuse for offering

a
substandard service. Selling items and dealing with returns should play
equal parts when trading of any kind. If a company cannot offer these

two

I do agree that new sales and returns should be dealt with on an equal par,
but its a bit of a catch 22 as im sure if you ordered an item say the
22-23rd december you would hope it would arrive in time for xmas day, the
trouble is that if everything was dealt with equally that wouldnt happen,
we would then come full circle, except instead of moaning about how long a
return takes people would be moaning about how long a fresh order takes.

sides of their business with equal gusto (whatever their prices) then

that
company should not be worthy of anybody's custom and thus not be able to
trade at all. The trouble is, too many people DO give these companies

their
custom and do NOT make a fuss when things go wrong.


I think you are being a bit unfair there, a return can take a while from
some companies, but it does get dealt with, where as some others you are
highly likely to never hear from again, you cant tie them with the same bit
of string IMO. Aria may not be the fastest with regards to returns but
atleast they do deal with them, atleast IME they do


I have just had an experience with Amazon which I found to be excellent.

I
received an expensive peripheral from my wife for Christmas. On

Christmas
day I found it to be faulty so went through their online RMA procedure,

as a
recipient of this gift, asking for a replacement. I did not expect a

reply
until the 28th at the earliest. On Boxing day I got a reply stating that

a
replacement had been ordered and will be dispatched to my wife ASAP. I

was

Thats V.good IMO, and I myself wouldnt have expected a response for a few
days, so i commend amazon, the trouble with all this though is its
subjective, although you were happy, i can also guarantee amazon have also
had unhappy customers in the past.

reminded that I was to return the faulty item within 30 days of receipt

of
the new item, if my wife was not to be charged for two items. How I

return

Aria do the same, and its clear on their web site about how long a returns
number is valid for.

the item was up to me and they promised to refund my postage costs. My

wife

Again Aria do the same thing

received an email on 29th stating the item had been dispatched and she

would
receive it next day (30th). It arrived as promised and I returned said

fault
item.


That is very good trust me when i say not many companies would have matched
that final level of service


Three points to highlight.
1. Amazon was cheapest place for this item.(so no excuse for cheap prices

=
bad CS)


Amazon often are cheap, ive ordered from them in the past with no problems,
but ive always thought the design and layout of their website could be a
bit better, however that is my only niggle with them

2. Amazon is a large company with a huge turnover. (no excuse for being
understaffed)


That in a way is an assumption, neither you or i know the amount of staff
they have.

3. This all happened over the holiday period. (need I say more)


And I agree that is very good, but the reality is that many companys take
longer then they did.


This sort of service is what ALL online companies should be aiming for.


I agree, in an ideal world everything would run as smooth as your return
did



  #16  
Old January 7th 05, 03:53 AM
burchill
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one doesn't put one's bum in a bacon slicer twice.

Great Advice.

--
Eps
  #17  
Old January 7th 05, 03:53 AM
Dave
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"Michael Rodgers" wrote in message
...
"Dave" wrote in message
...
This is Ebuyer - a much bigger, more busy company than Aria...


Hmm you seem to be very unlucky having faulty stuff from more then one
company


Very. I have been ordering computer components online for 6 years now,

must
have spent thousands and in all those times the only RMA with any

supplier
before now was Tekheads in 2002. Sent the motherboard on the Monday,
received a new on the Thursday.


Ive ordered from them also before and things didnt go smooth ( im glad
they were ok for you though



  #18  
Old January 7th 05, 03:58 AM
Dave
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"BORG" wrote in message
...
On Thu, 6 Jan 2005 19:52:03 -0000, "Michael Rodgers"
wrote:

As a contrast, I've just had to experience Ebuyer's RMA proceedure. I
requested an RMA from them on Monday, posted it on Tuesday and have

today
received an e-note informing me the product has been tested, found

faulty,
and a new one is on its way.

This is Ebuyer - a much bigger, more busy company than Aria...



but with no phone contact, what happens if you buy a computer from
them and it stops working how do you contact them ? Not everyone lives
in a city with cyber cafes or alternative computers.


Exactly, ive made this point before, indeed if you dont have a computer at
all and you order one and have problems with it being delivered, how do you
contact them?????
What about if you get all components and say the Hard drive is faulty??
Again no running computer, so no being able to contact them, very stupid
system they have IMO.
I wouldnt buy from them again, although my last order (about this time last
year) did arrive ok, they had a phone system available back then, they aint
now, and IMO being able to make contact with a company or even a single
person representing the company to me is one of the important things to
consider when ordering online.



  #19  
Old January 7th 05, 09:43 AM
Martyn
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Michael Rodgers wrote:
It's been almost a month now since I sent back my Shuttle.


snip

It took 8 weeks for Medion to replace a PDA car adaptor/charger for me!!!!


Martyn
  #20  
Old January 7th 05, 10:40 AM
Gama Chameleon
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On 6 Jan 2005 20:18:01 GMT, Lordy wrote:

"Mike" wrote in
:

I would have returned for refund and ordered elsewhere. You'd have a
working shuttle now.
Replacements seem too difficult for most vendors


As a rule I never do replacements when a refund as available.
Its likely replacement comes from the same stock as to original.
Its likely better offers are available by the time the replacement is
issued.
Any deadlines would be completely fubared by this time.

Take the money and start again!

I'm waiting for an RMA on a monitor with a few stuck pixels.
In the meantime I've noticed that Digimate have changed their default
response time to 14ms (from 16) Not sure why though...


Wow thats good, espesh when Aria seem to be taking 4 weeks to respond
;-)

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You come and glow, you come and glow.
Kick out the cats before you reply
 




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