A computer components & hardware forum. HardwareBanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » HardwareBanter forum » System Manufacturers & Vendors » UK Computer Vendors
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Never buy from PC World



 
 
Thread Tools Display Modes
  #21  
Old September 11th 05, 12:19 PM
ComPCs
external usenet poster
 
Posts: n/a
Default

In article , rde42
@spamcop.net says...


Yes, but Dixons Group don't stop there...they really have a complete
lack of respect for consumers' rights.


They aren't legally obliged to respect consumers, or their rights. They
are simply legally obliged to comply with those rights, and if they
don't, they can then be taken to task.
  #23  
Old September 11th 05, 12:22 PM
Trev
external usenet poster
 
Posts: n/a
Default


"Paul Hutchings" wrote in message
news
In article ,
"Adam" wrote:

Hi Everyone

I thought I should warn about the total lack of respect for customers'
statutory rights that seems to exist at PC World. I bought a KVM switch
from
them a few weeks ago, and it worked fine at first, so I didn't bother
keeping the receipt. However, earlier today, it stopped working, so I
took
it back to PC World to get it replaced. I spoke to the manager, who was
totally unhelpful and refused point blank to do anything about it because
I
didn't have the receipt. I pointed out that it is not actually a legal
requirement to produce a receipt (and anyway, would you keep a receipt
for a
low-value item that worked OK at first?), but he didn't care. No receipt,
no
exchange. End of story. Also end of any chance of my shopping at PC World
ever again. But I guess PC World doesn't care about that, even though I
am
responsible for all IT purchasing for my company as well as buying the
occasional piece of kit for home use.


It's a tricky one because if I remember from my Dixons days proof of
purchase could simply be me saying "I remember selling it to him last
week". OTOH all of their return/exchange systems are (were, this was
some years back but it can't have changed much) geared around product
codes and receipt numbers.


But in those days each item was enterd on the stock records with custumers
name and date. so we could enter the details should we kneed to. Now its
self service with only a checkout

How did you pay for it?

I'd say if it was a card, and you recall the date, go back in with your
statement and ask them to search their EPOS system for sales of your
KVMs product code on the day you say you purchased it.

Beyond that if they play awkward then I think they're just being knobs
and TS and head office is the way to go - I once took a punt on Stanley
Kalms email address when I'd been brushed off over a dodgy VCR and a few
days later got a nice personally signed letter from one of their
directors - it made walking back into the store even sweeter :-)

cheers,
Paul
--



  #25  
Old September 11th 05, 12:28 PM
Trev
external usenet poster
 
Posts: n/a
Default


"Tim S Kemp" wrote in message
...
Conor wrote:

Actually you're the dumb **** and PC Worlds were in the right. You
must be able to produce proof of purchase. Even in SOGA it states
this.


No. You don't. You can return any item bought within the EU to any
retailer that supplies that item and expect them to handle the repair
thereof.


In the rest of the EU the retailer is not held responsible for the goods .
Consumer protection was funnily enough based on the way Dixon's dealt with
its customers when it was introduced

re-configure the solar matrix in parallel for endothermic propulsion




  #27  
Old September 11th 05, 12:37 PM
Paul Hutchings
external usenet poster
 
Posts: n/a
Default

In article ,
"Trev" trevbowdenATdsl.pipexDOTnet wrote:

But in those days each item was enterd on the stock records with custumers
name and date. so we could enter the details should we kneed to. Now its
self service with only a checkout


It wasn't that long ago ;-D

I just looked on a PC World receipt that was included with something I
purchased off someone:

It has the date, time of purchase, receipt number, name of the person
who made the sale, and each item is listed as the item, and the DSG
product code.

So the OP could go back into the store and they could very easily look
up all sales of product code xyz on a given date, they're just choosing
not to do so.

cheers,
Paul
--

  #29  
Old September 11th 05, 01:41 PM
Mike Redrobe
external usenet poster
 
Posts: n/a
Default

Niall Leonard wrote:

Refund & replace time? (a few minutes in the car...)


Ha ha ha. Stop, my ribs -

see infinite previous postings re PC World to verify that 'refund and
replace time' is longer than the average lifespan.


They're fine if you keep your receipt, box and manuals etc.

Some insane people think they can take any old motheaten crap
back with no receipt or box though...

Notice I didn't mention prices, though its rare, some things are
reasonably priced in there...

--
Mike


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
LCD TV as Monitor? Al Franz Homebuilt PC's 37 August 16th 05 11:01 PM
FOR SOUTHEAST ASIA PER ORDER OF WORLD MEDIA HOST W. K. Mahler. mahlers.com Nvidia Videocards 0 December 30th 04 09:02 PM
FOR SOUTH EAST ASIA PER ORDER OF WORLD MEDIA HOST W. K. Mahler. mahlers.com Ati Videocards 0 December 30th 04 09:01 PM
Power Your Gaming World - The World's Hottest New Games Bundle - Doom 3 and Gigabyte Gigabyte USA Marketing Gigabyte Motherboards 0 October 28th 04 11:02 PM
PC World Price Match Dixons ;-) John Perry UK Computer Vendors 12 October 13th 03 08:36 PM


All times are GMT +1. The time now is 09:32 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 HardwareBanter.
The comments are property of their posters.