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#21
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In article , rde42
@spamcop.net says... Yes, but Dixons Group don't stop there...they really have a complete lack of respect for consumers' rights. They aren't legally obliged to respect consumers, or their rights. They are simply legally obliged to comply with those rights, and if they don't, they can then be taken to task. |
#22
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#23
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"Paul Hutchings" wrote in message news In article , "Adam" wrote: Hi Everyone I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. I bought a KVM switch from them a few weeks ago, and it worked fine at first, so I didn't bother keeping the receipt. However, earlier today, it stopped working, so I took it back to PC World to get it replaced. I spoke to the manager, who was totally unhelpful and refused point blank to do anything about it because I didn't have the receipt. I pointed out that it is not actually a legal requirement to produce a receipt (and anyway, would you keep a receipt for a low-value item that worked OK at first?), but he didn't care. No receipt, no exchange. End of story. Also end of any chance of my shopping at PC World ever again. But I guess PC World doesn't care about that, even though I am responsible for all IT purchasing for my company as well as buying the occasional piece of kit for home use. It's a tricky one because if I remember from my Dixons days proof of purchase could simply be me saying "I remember selling it to him last week". OTOH all of their return/exchange systems are (were, this was some years back but it can't have changed much) geared around product codes and receipt numbers. But in those days each item was enterd on the stock records with custumers name and date. so we could enter the details should we kneed to. Now its self service with only a checkout How did you pay for it? I'd say if it was a card, and you recall the date, go back in with your statement and ask them to search their EPOS system for sales of your KVMs product code on the day you say you purchased it. Beyond that if they play awkward then I think they're just being knobs and TS and head office is the way to go - I once took a punt on Stanley Kalms email address when I'd been brushed off over a dodgy VCR and a few days later got a nice personally signed letter from one of their directors - it made walking back into the store even sweeter :-) cheers, Paul -- |
#24
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ComPCs wrote:
In article , says... even though I am responsible for all IT purchasing for my company If you are responsible for all IT purchasing, are you seriously telling us you'd consider heading to PC World for your purchases? You are either very good at bull****ting your employer, or in the wrong job if you do. Delivery times? (a few minutes in the car...) Refund & replace time? (a few minutes in the car...) Looks good to me ;0 -- Mike |
#25
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"Tim S Kemp" wrote in message ... Conor wrote: Actually you're the dumb **** and PC Worlds were in the right. You must be able to produce proof of purchase. Even in SOGA it states this. No. You don't. You can return any item bought within the EU to any retailer that supplies that item and expect them to handle the repair thereof. In the rest of the EU the retailer is not held responsible for the goods . Consumer protection was funnily enough based on the way Dixon's dealt with its customers when it was introduced re-configure the solar matrix in parallel for endothermic propulsion |
#26
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On Sun, 11 Sep 2005 11:25:48 GMT, "Mike Redrobe"
wrote: ComPCs wrote: In article , says... even though I am responsible for all IT purchasing for my company If you are responsible for all IT purchasing, are you seriously telling us you'd consider heading to PC World for your purchases? You are either very good at bull****ting your employer, or in the wrong job if you do. Delivery times? (a few minutes in the car...) Absolutely. Refund & replace time? (a few minutes in the car...) Ha ha ha. Stop, my ribs - see infinite previous postings re PC World to verify that 'refund and replace time' is longer than the average lifespan. nl |
#27
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In article ,
"Trev" trevbowdenATdsl.pipexDOTnet wrote: But in those days each item was enterd on the stock records with custumers name and date. so we could enter the details should we kneed to. Now its self service with only a checkout It wasn't that long ago ;-D I just looked on a PC World receipt that was included with something I purchased off someone: It has the date, time of purchase, receipt number, name of the person who made the sale, and each item is listed as the item, and the DSG product code. So the OP could go back into the store and they could very easily look up all sales of product code xyz on a given date, they're just choosing not to do so. cheers, Paul -- |
#28
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Niall Leonard wrote:
On Sun, 11 Sep 2005 11:25:48 GMT, "Mike Redrobe" wrote: ComPCs wrote: In article , says... even though I am responsible for all IT purchasing for my company If you are responsible for all IT purchasing, are you seriously telling us you'd consider heading to PC World for your purchases? You are either very good at bull****ting your employer, or in the wrong job if you do. Delivery times? (a few minutes in the car...) Absolutely. Refund & replace time? (a few minutes in the car...) Ha ha ha. Stop, my ribs - see infinite previous postings re PC World to verify that 'refund and replace time' is longer than the average lifespan. nl Depends. I work about 2 minutes walk away from the nearest PC world, and as long as I get a business receipt when I make the initial purchase, I have never yet had a problem with returns. They know they're the easiest for consumables and general tat we need quickly, and they know the amount of business we send their way for exactly that reason. |
#29
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Niall Leonard wrote:
Refund & replace time? (a few minutes in the car...) Ha ha ha. Stop, my ribs - see infinite previous postings re PC World to verify that 'refund and replace time' is longer than the average lifespan. They're fine if you keep your receipt, box and manuals etc. Some insane people think they can take any old motheaten crap back with no receipt or box though... Notice I didn't mention prices, though its rare, some things are reasonably priced in there... -- Mike |
#30
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ComPCs wrote:
In article , says... even though I am responsible for all IT purchasing for my company If you are responsible for all IT purchasing, are you seriously telling us you'd consider heading to PC World for your purchases? You are either very good at bull****ting your employer, or in the wrong job if you do. PC world is a perfectly valid place to purchase things when you need them same day. And the business direct service is as cheap and cheerless as most mail order companies. -- re-configure the solar matrix in parallel for endothermic propulsion |
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