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#11
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On Sat, 10 Sep 2005 22:33:28 UTC, Conor wrote:
In article , Bob Eager says... On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote: I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. True of any retailer with any common sense. Only a complete ****wit of a business would give a refund without proof of purchase. Yes, but Dixons Group don't stop there...they really have a complete lack of respect for consumers' rights. -- [Davism - a condition by which the sufferer experiences an inability to give concise answers, express reasoned argument or opinion. Usually accompanied by silly noises and gestures - incurable, early euthanasia recommended. |
#12
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On Sat, 10 Sep 2005 22:34:28 UTC, Conor wrote:
In article , Bob Eager says... On Sat, 10 Sep 2005 20:32:00 UTC, (Andrew MacPherson) wrote: I'm not at all sure there's any legal right to a refund/swap without proof of purchase. From the FAQ re the Sale of Goods Act, off the DTI website: Q7. Do I have to produce a receipt to claim my rights? No. In fact the trader doesn't have to give you a receipt in the first place so it would be unfair to say that you had to produce one. However, it might not be unreasonable for the shop to want some proof of purchase, so look to see if you have a cheque stub, bank statement, credit card slip etc., and this should be sufficient. So...it's not entirely clear cut. Yes it is. No proof you bought it there, i.e receipt, credit/debit card receipt/ shops own stickers and you can go whistle. Unless they didn't give a receipt and you paid cash. They'd find it difficult to demand proof then! -- [Davism - a condition by which the sufferer experiences an inability to give concise answers, express reasoned argument or opinion. Usually accompanied by silly noises and gestures - incurable, early euthanasia recommended. |
#13
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On Sat, 10 Sep 2005 23:22:25 +0000, Bob Eager wrote:
nless they didn't give a receipt and you paid cash. They'd find it difficult to demand proof then! And you'd learn an important lesson... Lordy |
#14
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On Sat, 10 Sep 2005 23:22:25 +0000, Bob Eager wrote:
Yes, but Dixons Group don't stop there...they really have a complete lack of respect for consumers' rights. I've found them OK. However the branches that take returns easily are also more likely to have them back on the shelves... Remember a good percentage of returns they have to deal with are due to incompatabilities/user error rather than faulty items etc. So when you are trying to return something , bear in mind thats the first thing they suspect. I often find it helpful to be slightly "imaginative" as I approach customer services desk Lordy |
#15
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Conor wrote:
Actually you're the dumb **** and PC Worlds were in the right. You must be able to produce proof of purchase. Even in SOGA it states this. No. You don't. You can return any item bought within the EU to any retailer that supplies that item and expect them to handle the repair thereof. -- re-configure the solar matrix in parallel for endothermic propulsion |
#16
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"Conor" wrote in message t... In article , Bob Eager says... On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote: I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. True of any retailer with any common sense. Only a complete ****wit of a business would give a refund without proof of purchase. yes even ME & SO have stopped it, Maybe their profit will start going up now |
#17
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"Martin Milan" wrote in message ... Conor wrote in t: In article , Bob Eager says... On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote: I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. True of any retailer with any common sense. Only a complete ****wit of a business would give a refund without proof of purchase. Proof of purchase is not necessarily a receipt - it's not beyond them to check to see if they have sold a KVM recently to your credit card (assuming this wasn't a cash payment)... I would have though taking the necessary information of when and where you bought it with you would be the sensible thing. Next will be complaing they would not refund as he did not tack it back. One problem with DSG is that they too readily swap items for customers who bought the wrong one. This is why too much of their stock is pre tried or in complete or plane bugged |
#18
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In article ,
"Adam" wrote: Hi Everyone I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. I bought a KVM switch from them a few weeks ago, and it worked fine at first, so I didn't bother keeping the receipt. However, earlier today, it stopped working, so I took it back to PC World to get it replaced. I spoke to the manager, who was totally unhelpful and refused point blank to do anything about it because I didn't have the receipt. I pointed out that it is not actually a legal requirement to produce a receipt (and anyway, would you keep a receipt for a low-value item that worked OK at first?), but he didn't care. No receipt, no exchange. End of story. Also end of any chance of my shopping at PC World ever again. But I guess PC World doesn't care about that, even though I am responsible for all IT purchasing for my company as well as buying the occasional piece of kit for home use. It's a tricky one because if I remember from my Dixons days proof of purchase could simply be me saying "I remember selling it to him last week". OTOH all of their return/exchange systems are (were, this was some years back but it can't have changed much) geared around product codes and receipt numbers. How did you pay for it? I'd say if it was a card, and you recall the date, go back in with your statement and ask them to search their EPOS system for sales of your KVMs product code on the day you say you purchased it. Beyond that if they play awkward then I think they're just being knobs and TS and head office is the way to go - I once took a punt on Stanley Kalms email address when I'd been brushed off over a dodgy VCR and a few days later got a nice personally signed letter from one of their directors - it made walking back into the store even sweeter :-) cheers, Paul -- |
#19
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"Trev" trevbowdenATdsl.pipexDOTnet wrote in
: "Martin Milan" wrote in message ... Conor wrote in t: In article , Bob Eager says... On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote: I thought I should warn about the total lack of respect for customers' statutory rights that seems to exist at PC World. True of the whole Dixons Group. True of any retailer with any common sense. Only a complete ****wit of a business would give a refund without proof of purchase. Proof of purchase is not necessarily a receipt - it's not beyond them to check to see if they have sold a KVM recently to your credit card (assuming this wasn't a cash payment)... I would have though taking the necessary information of when and where you bought it with you would be the sensible thing. Next will be complaing they would not refund as he did not tack it back. One problem with DSG is that they too readily swap items for customers who bought the wrong one. This is why too much of their stock is pre tried or in complete or plane bugged Yes, if you have the receipt to hand, then of course it would be helpful to take it in with you. All I am saying is that it's not a legal requirement. No sense in making life more unpleasant that it has to be if you can avid it though. As for DSG, well, I am also a dissatisfied PC World customer... |
#20
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