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#1
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RMA horror at Aria technology
| Email me your RMA number so I can find out exactly what happened here. | | Regards, | | Robin Martin | Marketing Co-ordinator Funny old game isn't it? |
#2
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palco wrote:
I was naive to buy an Abit mobo and an AMD cpu from this bunch,upon installation by a competent person computer would not boot up so i phoned technical support who told me to return the pair for testing.I did this at a cost of over eighteen pounds to myself. Just out of interest why on earth did it cost £18 to return a motherboard and cpu? |
#3
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Jamie wrote in message ...
palco wrote: I was naive to buy an Abit mobo and an AMD cpu from this bunch,upon installation by a competent person computer would not boot up so i phoned technical support who told me to return the pair for testing.I did this at a cost of over eighteen pounds to myself. Just out of interest why on earth did it cost £18 to return a motherboard and cpu? I packed the parcel with a lot of foam to absorb shock in transit and used a sturdy box to send the items by special delivery which bumped the price of postage up,with ordinary recorded delivery the price would have been eleven pounds,i was trying to guard against damage in the post. That was really why i was disbelieving when the third person i spoke to at aria told me that the cpu was damaged as everything was done correctly during the assembly. I'm not one who would normally complain but the sequence of events did not seem right to me,one minute my cpu was alright and in the next it arrived "damaged". Paul.. i didnt use their website to track the RMA because i thought it was better talking to somebody as you get the live version of events that way Anyway i intend to steer clear of internet computer components retailers until i come across a really decent one,the aggravation and duplicity is simply not worth it. |
#4
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In message , Jamie
writes Just out of interest why on earth did it cost £18 to return a motherboard and cpu? TBH anyone daft enough to pay Special delivery for something greater than 2kg when other cheaper fully insured options exist may not be competent enough to build a PC?? -- njc AKA (Paypal & nochex e-mail) |
#5
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In message , palco
writes i didnt use their website to track the RMA because i thought it was better talking to somebody as you get the live version of events that way Anyway i intend to steer clear of internet computer components retailers until i come across a really decent one,the aggravation and duplicity is simply not worth it. Maybe wise - if you send stuff and pay three times the sensible rate.. Aria aren't perfect - no Internet company ever will be.. But for all we know you could be incompetent ? If the number of people I meet locally who attempt to build a PC and mess it up is multiplied on a national scale then the PC bits sellers these days must get a LOT of numpties wrecking stuff and then expecting the supplier to carry the can. You of course maybe competent and everything you have said is true (I can accept that ?). I currently deal mainly with Aria as prices are good and delivery is brilliant. I use Ebuyer sometimes but their courier seems to think the N E of Scotland is next to the North Pole and won't deliver next day PC world may suit yourself - any problems and you can return the goods instantly and have the benefit of a PC expert when you need advice? -- njc AKA (Paypal & nochex e-mail) |
#6
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In ,
nigel. carron typed: I currently deal mainly with Aria as prices are good and delivery is brilliant. The prices are quite a bit more than CCL I saved over £60 on like for like components by ordering from CCL today. Delivery from Aria, in my experience, was crap. So much so that i complained and was offered free delivery on my next couple of orders. I never took the offer up as i prefer CCL's prices. The only issue i have, is that very few online vendors offer next day delivery pre 10, except Novatech. Unfortunately, Novatech have chosen to ignore 2 complaints i've made, so they are also off the list for the time being. I run a business from home, and it's a pain having to stay in and wait for goods to arrive on an as and when basis. PC world may suit yourself - any problems and you can return the goods instantly and have the benefit of a PC expert when you need advice? Are you drunk? |
#7
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"nigel. carron" wrote in message ...
In message , Jamie writes Just out of interest why on earth did it cost £18 to return a motherboard and cpu? TBH anyone daft enough to pay Special delivery for something greater than 2kg when other cheaper fully insured options exist may not be competent enough to build a PC?? Well..I did phone customer service at Aria and was told the best thing to do was to send it by special delivery and it would cost about ten pounds,when i found out it would cost more i decided to shoulder the extra cost myself,the computer was not built by me but by somebody who knew what he was doing,he was also overseen by somebody who repairs and build computers for a living,anyway his own computer booted up after assembly mine just didn't,he immediately blamed the motherboard. |
#8
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"nigel. carron" wrote in message ...
In message , palco writes i didnt use their website to track the RMA because i thought it was better talking to somebody as you get the live version of events that way Anyway i intend to steer clear of internet computer components retailers until i come across a really decent one,the aggravation and duplicity is simply not worth it. Maybe wise - if you send stuff and pay three times the sensible rate.. Aria aren't perfect - no Internet company ever will be.. But for all we know you could be incompetent ? If the number of people I meet locally who attempt to build a PC and mess it up is multiplied on a national scale then the PC bits sellers these days must get a LOT of numpties wrecking stuff and then expecting the supplier to carry the can. You of course maybe competent and everything you have said is true (I can accept that ?). I currently deal mainly with Aria as prices are good and delivery is brilliant. I use Ebuyer sometimes but their courier seems to think the N E of Scotland is next to the North Pole and won't deliver next day PC world may suit yourself - any problems and you can return the goods instantly and have the benefit of a PC expert when you need advice? I really would not expect the supplier to carry the can if the user botch things up,no business would stay solvent for long if that is the state of things and moreover it is unfair on the supplier,what i object to is being told on two occassions that the cpu works and then being told by a different person on the third day that it does not.There was no consistency in that.The person who assembled the unit believe there was no damage done to the cpu.The fact that the motherboard is a dud is not in dispute. |
#9
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I really would not expect the supplier to carry the can if the user botch things up,no business would stay solvent for long if that is the state of things and moreover it is unfair on the supplier,what i object to is being told on two occassions that the cpu works and then being told by a different person on the third day that it does not.There was no consistency in that.The person who assembled the unit believe there was no damage done to the cpu.The fact that the motherboard is a dud is not in dispute. I have seen the CPU and discussed the matter with the Technical Manager. I will be emailing you on Friday. Regards, Robin Martin Marketing Co-ordinator ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Aria Technology Ltd. Imex Business Park Hamilton Road Manchester M13 0PD http://www.aria.co.uk |
#10
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On Fri, 4 Jul 2003 01:34:47 UTC, "Rob Martin" wrote:
I have seen the CPU and discussed the matter with the Technical Manager. I will be emailing you on Friday. I hope the OP lets us know how Aria handle this. The abive strikes me as vaguely unpromising....! -- Bob Eager rde at tavi.co.uk PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3, P70, PC/AT.. |
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