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Good Vendors / Bad Vendors.



 
 
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  #21  
Old August 25th 06, 09:25 PM posted to uk.comp.vendors
Grimly Curmudgeon
external usenet poster
 
Posts: 9
Default Good Vendors / Bad Vendors.

We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember "Bubba" saying
something like:

I was informed the only option left
open to me would have been small claims court in Surrey.


Aiui, the case can be heard in the court nearest to you, the consumer.

www.moneyclaim.gov.uk
--

Dave
  #22  
Old August 25th 06, 09:42 PM posted to uk.comp.vendors
Grimly Curmudgeon
external usenet poster
 
Posts: 9
Default Good Vendors / Bad Vendors.

We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember Dr Teeth
saying something like:

Hi Grimly,

To be fair, if the OP still has the product, he cannot expect a
refund. Having said that, the OPs story sounds much more plausible and
convincing.


I think the vendor might be pondering the advantages to a 'no quibble'
returns policy as practiced by some of the largest and most successful
companies. Otoh, maybe not; he doesn't strike me as the type.
--

Dave
  #23  
Old August 29th 06, 08:45 PM posted to uk.comp.vendors
Vittorio Janus
external usenet poster
 
Posts: 27
Default Good Vendors / Bad Vendors.

On Fri, 25 Aug 2006 21:18:04 +0100, "Bubba" wrote:

snip

I was informed the only option left
open to me would have been small claims court in Surrey. As I live in North
Wales and probably would have had to travel back and forth several times,
this was obviously not an option.


snip

For the pedants, it is the small claims track, not the small claims
court.

From:
http://www.adviceguide.org.uk/index/...all_claims.htm

QUOTE
Which court deals with the case

The court action can be started in any court, but the case can be
transferred. If the case is defended and the claim is for a fixed
amount, the court will transfer the case automatically to the
defendant’s nearest court (if the defendant is an individual, not a
company). In other cases, either party can ask for the case to be
transferred.
UNQUOTE

Since you are dealing with a company, a case will start and end in the
County Court most convenient to you. If you win the case, fees and
costs will be awarded.

For the full, unvarnished letter of the law, go to
http://www.hmcourts-service.gov.uk/i...aims/index.htm

Look at both sites and then decide if it's worth the hassle.

Regards,
vj
  #24  
Old September 11th 06, 09:40 PM posted to uk.comp.vendors
[email protected]
external usenet poster
 
Posts: 2
Default Good Vendors / Bad Vendors.

Mal

I take it you think that you are in the "Good Vendor" category. Why is
it then that like jamesthomas and ramborobert I am getting terrible
customer service and am unable to contact the Vendor - YOU. I am still
waiting for my order placed on 31st July, haven't had a response from
you apart from automated emails. Am unable to contact you by phone, now
getting emails bounced back from your Customer services etc. as "no
mailbox here by that name".

Please respond with either an immediate refund or have the item
delivered by 16th September.


wrote:
Most of the time people have problems with vendors due to there own
mistakes like buying incompatible items or just assuming things are
included like cables, retail boxes. Etc

IE. OEM items are often bare parts like an OEM DVD Writer will only be
a DVD Writer no cables or retail box etc. People should look before
ordering and if in doubt contact the vendor to make sure of the
contents of an item or the compatibility of the item.

Hope this helps


Black Shuck wrote:
I have used a few over the years, and see a pattern, I'm sure every
company has their bad days, but perhaps we should try and see what trends
there are.

My Generally Good List:

Misco
NovaTech
CCL
Microdirect
Komplett

My Avoid At All Costs List

Ebuyer
Overclockers
Aria
Scan


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Virus Database (VPS): 0632-1, 08/09/2006
Tested on: 8/9/2006 8:21:54 PM
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  #25  
Old September 11th 06, 10:10 PM posted to uk.comp.vendors
[email protected]
external usenet poster
 
Posts: 2
Default Good Vendors / Bad Vendors.

What a surprise - when I emailed direct to I got an
email message bounced back - so I guess that they are long gone.




wrote:
Mal

I take it you think that you are in the "Good Vendor" category. Why is
it then that like jamesthomas and ramborobert I am getting terrible
customer service and am unable to contact the Vendor - YOU. I am still
waiting for my order placed on 31st July, haven't had a response from
you apart from automated emails. Am unable to contact you by phone, now
getting emails bounced back from your Customer services etc. as "no
mailbox here by that name".

Please respond with either an immediate refund or have the item
delivered by 16th September.


wrote:
Most of the time people have problems with vendors due to there own
mistakes like buying incompatible items or just assuming things are
included like cables, retail boxes. Etc

IE. OEM items are often bare parts like an OEM DVD Writer will only be
a DVD Writer no cables or retail box etc. People should look before
ordering and if in doubt contact the vendor to make sure of the
contents of an item or the compatibility of the item.

Hope this helps


Black Shuck wrote:
I have used a few over the years, and see a pattern, I'm sure every
company has their bad days, but perhaps we should try and see what trends
there are.

My Generally Good List:

Misco
NovaTech
CCL
Microdirect
Komplett

My Avoid At All Costs List

Ebuyer
Overclockers
Aria
Scan


---
avast! Antivirus: Outbound message clean.
Virus Database (VPS): 0632-1, 08/09/2006
Tested on: 8/9/2006 8:21:54 PM
avast! - copyright (c) 1988-2006 ALWIL Software.
http://www.avast.com


  #26  
Old October 7th 06, 03:25 PM posted to uk.comp.vendors
Jon D
external usenet poster
 
Posts: 58
Default Good Vendors / Bad Vendors.

On 21 Aug 2006, wrote:


On 21-Aug-2006, " wrote:

You are more than welcome to add us to any list you choose, in
fact you seem to have spent a lot of your time doing so. What you
shouldn't do is lie like you have in your post. This is fact not
anything else. If you don't like being pulled up about it, dont
post it.


---From your email to me dated 8th January - "As previously
stated, we will only repair or replace the mouse" and "We will
only take goods back under the distance selling regulations if
they are unopened and in the same condition as when purchased"
----From your email to me dated 11th April - "We have not agreed
with anybody to take this product back for a refund"
That sounds to me like you're pretty unwilling to give a refund,
and as I have shown, the DSR mentions nothing about 'unopened'
being a stipulation for return.


On 21-Aug-2006, " wrote:

I recall that you failed to return the mouse for over 30 days
after you received a returns number that was valid for 10 days. In
fact you still have the mouse in your possession.


After receiving your mail on 11th April which contained the RMA
number and your 'no refund' statement, I was unsure how to proceed
and needed to speak to trading standards before returning the item
(after all, i didn't want to return it, just for you to send me a
new one, instead of my oft requested refund). Before i was able to
speak to TS, i went on holiday for 2 weeks and so couldn't speak to
them or do anything about the situation in that time. Additionaly,
neither the mail you sent me nor anything in your terms and
conditions state that the RMA number was valid only for 10 days.
Perhaps you should have been more specific. Or perhaps after
keeping me waiting for 4 months to receive said RMA number in the
1st place, you could be slightly more understanding.


So are you now saying that a supplier should credit you if you
dont like something even if you still have the product, I don't
think so do you? I refer to your last paragraph, and the
rhetorical question in brackets.


Not at all. I'm STILL perfectly willing to send the item back if
you're willing to offer a refund. As i've said, the item is still
sitting in the same envelope it was sealed into in front of TS
staff, so is still in the exact same, perfect condition.

Anyway, I'll leave other people reading this thread to decide for
themselves if they'd choose to buy from you.




Bubba, save your breath. I'm with you on this one. I say to ****
Stuff-It, it's not worth the risk if a customer has to go through all
this.

The Stuff-It bloke refers to the fact that trading standard have to get
involved from time to time. What does that tell us? It tells me that
no decent company would let a customer problem go so far and that here
we have something different.
  #27  
Old October 7th 06, 03:27 PM posted to uk.comp.vendors
Jon D
external usenet poster
 
Posts: 58
Default Good Vendors / Bad Vendors.

On 25 Aug 2006, Bubba wrote:

Hi Guys,

I do still have the mouse, but have been perfectly willing to
return it all along, if only i was offered a refund.

After returning from my holiday, I had pretty much given up hope of
ever getting a refund and so rang up to let TS know i didn't wish
to waste my time and theirs pursuing it further. I was informed
the only option left open to me would have been small claims court
in Surrey. As I live in North Wales and probably would have had to
travel back and forth several times, this was obviously not an
option. TS offered to write to the company and request one last
time that they comply. The reply said that it was too late but if
i write to them they may reconsider. I wrote and got the expected
'no' in return. Hence i still have the mouse. As previously
stated though, i would still be willing to return it (at my own
expense of course) if a refund was offered as per my original
request.



"Dr Teeth" wrote in message
...
Hi Grimly,

To be fair, if the OP still has the product, he cannot expect a
refund. Having said that, the OPs story sounds much more plausible
and convincing.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.



You woul think they would give you a refund and also tell you to keep
the mouse. If you bought from Viking Direct that is probably what
they would have done.
 




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