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Kodak printers
What's the status of those cheap-ink printers that Kodak
introduced not that long ago? |
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Kodak printers
On 07/08/2010 21:18, Richard Steinfeld wrote: What's the status of those cheap-ink printers that Kodak introduced not that long ago? Status? They are well made and reliable. The ink is cheap (in comparison to other makes), the quality of the printing is excellent, and the after sales service is also excellent. I have had one now for over two years and have only had one problem (a defective print head that was replaced free of charge without quibble). The Epsons that I had before only lasted a little over a year before going wrong so I am delighted with the quality of the Kodak. -- Howard Neil |
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Kodak printers
"Howard Neil" wrote in message
o.uk... On 07/08/2010 21:18, Richard Steinfeld wrote: What's the status of those cheap-ink printers that Kodak introduced not that long ago? Status? They are well made and reliable. The ink is cheap (in comparison to other makes), the quality of the printing is excellent, and the after sales service is also excellent. [snip] For another view see he http://www.pcmag.com/article2/0,2817,2352799,00.asp for results of PC Magazine's annual reader survey which says: "Perhaps worse for Kodak, it's the first company to show a percentage of products needing repairs higher than Xerox does. We've never exactly been able to figure out why for years running Xerox has had double-digit numbers in this category. Last year it was at 18 percent (and Kodak was at 14 percent). However, this year Xerox's percentage needing repair only went up to 22; Kodak more than doubled to 31 percent. That's almost one in three Kodak printers needing a fix; a big problem for a company that hasn't been in the printer business very long. On the other end of the repair spectrum, if you want products that don't need many repairs, go with Samsung or Epson." On the other hand, they did receive the best ratings for cost of consumables. Regards, Bob Headrick, MS MVP Printing/Imaging |
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Kodak printers
On 13/08/2010 21:30, Bob Headrick wrote: "Howard Neil" wrote in message o.uk... On 07/08/2010 21:18, Richard Steinfeld wrote: What's the status of those cheap-ink printers that Kodak introduced not that long ago? Status? They are well made and reliable. The ink is cheap (in comparison to other makes), the quality of the printing is excellent, and the after sales service is also excellent. [snip] For another view see he http://www.pcmag.com/article2/0,2817,2352799,00.asp for results of PC Magazine's annual reader survey which says: "Perhaps worse for Kodak, it's the first company to show a percentage of products needing repairs higher than Xerox does. We've never exactly been able to figure out why for years running Xerox has had double-digit numbers in this category. Last year it was at 18 percent (and Kodak was at 14 percent). However, this year Xerox's percentage needing repair only went up to 22; Kodak more than doubled to 31 percent. That's almost one in three Kodak printers needing a fix; a big problem for a company that hasn't been in the printer business very long. On the other end of the repair spectrum, if you want products that don't need many repairs, go with Samsung or Epson." On the other hand, they did receive the best ratings for cost of consumables. Regards, Bob Headrick, MS MVP Printing/Imaging Kodak did have a problem with the company that manufactured the print heads for them. That has now been, apparently, rectified. Kodak rectified the matter with the customers by sending them a new print head free of charge (it is very simple to change the heads). When Epson printers need fixing (after about a year), it costs so much that it is cheaper to buy a new printer (from my own experience with six Epson printers). That is a big difference and shows what happens when figures are taken out of context. I take it that Kodak don't advertise with pcmag. One reason I don't read such magazines is poor reporting that favours the companies that advertise with them. -- Howard Neil |
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Kodak printers
On Aug 14, 3:28*am, Howard Neil wrote:
On 13/08/2010 21:30, Bob Headrick wrote: "Howard Neil" wrote in message news:fuidnREI0rLN_8PRnZ2dnUVZ8oadnZ2d@brightview. co.uk... On 07/08/2010 21:18, Richard Steinfeld wrote: What's the status of those cheap-ink printers that Kodak introduced not that long ago? Status? They are well made and reliable. The ink is cheap (in comparison to other makes), the quality of the printing is excellent, and the after sales service is also excellent. [snip] For another view see he http://www.pcmag.com/article2/0,2817,2352799,00.aspfor results of PC Magazine's annual reader survey which says: "Perhaps worse for Kodak, it's the first company to show a percentage of products needing repairs higher than Xerox does. We've never exactly been able to figure out why for years running Xerox has had double-digit numbers in this category. Last year it was at 18 percent (and Kodak was at 14 percent). However, this year Xerox's percentage needing repair only went up to 22; Kodak more than doubled to 31 percent. That's almost one in three Kodak printers needing a fix; a big problem for a company that hasn't been in the printer business very long. On the other end of the repair spectrum, if you want products that don't need many repairs, go with Samsung or Epson." On the other hand, they did receive the best ratings for cost of consumables. Regards, Bob Headrick, MS MVP Printing/Imaging Kodak did have a problem with the company that manufactured the print heads for them. That has now been, apparently, rectified. Kodak rectified the matter with the customers by sending them a new print head free of charge (it is very simple to change the heads). When Epson printers need fixing (after about a year), it costs so much that it is cheaper to buy a new printer (from my own experience with six Epson printers). That is a big difference and shows what happens when figures are taken out of context. I take it that Kodak don't advertise with pcmag. One reason I don't read such magazines is poor reporting that favours the companies that advertise with them. -- Howard Neil I had two Kodak printers when they first came out. Both printers had problems with the printheads clogging and malfunctioning. I thought the printing was just OK. Kodak was very good about sending out replacement printheads, but it became a hassle each time to call customer service, go through the diagnostics, and then wait for a new printhead. I also seemed to spend a lot of ink on printhead cleanings. Since the Kodak ink cartridge is basically just an ink tank (with the printhead being separate), is it really such a bargain in their cheaper prices on ink? I finally gave up on my Kodak Printers and returned to using older HP printers where the ink cartridges can be refilled or purchased refilled at really reasonable prices. If a printhead clog cannot be cleared or malfunctions, I just replace the cartridge. |
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