Might check with FEDEX to track the package.


| Nobody mentioned RMA. I got a CSO# (Customer Service Order#), not a RMA.
|
| I called their tech support on the phone, they sent me a shipping box, I
put
| the monitor in the box, affixed the prepaid FedEx label, and they received
| it back in Memphis TN on Sept 5 2003.
|
| The promise date for me to receive the replacement monitor was Sept 11,
| which is already past. Now nobody knows anything. Their website doesn't.
| Their phone tech support doesn't, nor does their email tech support. The
HP
| Order Center phone number refuses to connect, saying they have a technical
| problem.
|
| So their system appears to be broken.
| --
| Euc1id
|
|
| "HH" wrote in message
| .. .
| You didn't have authorization from Compaq to return the monitor? It
stands
| for Return Materials Authorization. You have to get one from Compaq tech
| support and include the number on the box when you ship something
| defective
| back.
| HH
|
|
| "Euc1id" wrote in message
| nk.net...
| What's a RMA?
|
| "HH" wrote in message
| .. .
| Did you get an RMA on the monitor?
| HH
|
| "Euc1id" wrote in message
| .net...
| I can comiserate. It looks like they're pretty much disabled. I
got
| thru
| on
| the phone after about a 30 minute wait, but they couldn't help me.
I
| returned a defective monitor under warranty (it was defective out
of
| the
| box, with a brand new computer), but haven't received a
| repair/replacement,
| and they don't know anything about when I'll receive it.
Fortunately
| I've
| got a spare monitor, but still they're not operating on the
up-&-up
| re
| their
| warranty, etc.
| --
| Euc1id
|
| "J Wilson" wrote in message
| om...
| I've been trying to call 800-652-6672 for about a week now.
After
| listening to about 5 minutes of prompts and information about
the
| blaster virus, I go into the support queue and am disconnected
| after
| about a minute. I need to get in touch with Compaq ASAP to
order
| a
| quick restore CD. I've contacted them by e-mail and they say I
| need
| to call to get the quick restore CD. They haven't responded to
my
| queries about their phone support line not working.
|
|
|
|
|
|
|
|
|
|