none of these dinks actually anwsered the question:
ISO 2000 and ISO2002 have standard definitions of what
"refurbished" is for most industrys..look on the web :P
things like ESD procedures and handling methods as well
as return cycles are covered and published.
ALWAYS look for the ISO compliancy certification when
buying a refurbed product. these will have warranties
as well as good quality control.
unfortunatly every idiot who can insert a card
into a pci slot ona plug n play OS now thinks they
are qualified to give support. i guess the moral is you get
what you pay for...retail and in newsgroups