- Bobb - wrote:


"Barry Watzman" wrote in message
...
That's not right. Replacement machine should be covered by balance
of original warranty (extended or not).

I agree - and told him to call HP directly. There's got to be a way of
changing BestBuy's warranty records with HP. In fact, I would assume
that HP only knows that warranty# 123456 is valid - or maybe -
assigned to Best
Buy: not that it is yet associated with " John Smith" until John
Smith registers.

UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair
calls - and never notifies HP at all ?? Just speculation as I've
never used their warranties, but it would be one way to justify
in-house repairs.


That said, unless there is a huge price advantage, you are better off
with retail software than with OEM software (e.g. do not get the
software with the computer, buy it yourself later .... again, unless
there is a huge price advantage).


I suggested he return it to get the OEM version so that he could get
the " Pro Version" of Office.
His came with Excel, Word and OneNote ( which I'll call "package A')
and he COULD get it with " Package B" ( I saw on their site) which
included all of "Package A" + Outlook for $15 more. That package is
only available via OEM ( I saw at HP/MSFT site). To buy just Outlook
is $109 retail.


- Bobb - wrote:
I was asked to setup email on a new pc for a friend and when I told
him that it didn't have Outlook on the new PC , that he should
return it to see if he could get Office installed from factory (
rather than spend $$$ to now go buy it at a store). He said he
couldn't return it. I asked " why not". He told me this story. Does
this sound right to you ?

Summary:
1. Biz owner bought HP laptop at Best Buy and paid extra for
upgraded/extended warranty.
2. gave to employee.
3. After 2 weeks employee says " Pc won't boot".
4. Mgr brings back to Best Buy. They try to repair it but after a
few days they couldn't ( I don't know why) ,so they swapped it for
new one and then told mgr that " since we swapped this for a new
one, the warranty ( which is serial number related) is now void."

I said that there MUST be a way for them to transfer the warranty to
the replacement. He said that he asked and was told that there was
not. I told him to call HP etc... to at least get a refund of the
extended warranty.

Anyone have experience with this ?


Its a replacement for a faulty product. He is entitled to have a
replacement or a refund for the whole purchase. I would have demanded
a full refund and started the transaction again or gone elsewhere.
Sounds a bit con merchant'ish to me !

--
Best Regards:
Baron.