SOFTWARE CUSTOMER BILL OF RIGHTS

http://blackbox.cs.fit.edu/blog/kane...es/000124.html

...and make some modest suggestions...

2. Disclose known defects. The software company or service provider
must disclose the defects that it knows about to potential customers, in
a way that is likely to be understood by a typical member of the market
for that product or service.

3. The product (or information service) must live up to the
manufacturer's and seller's claims. A statement by the vendor
(manufacturer or seller) about the product that is intended to describe
the product to potential customers is a warranty, a promise that the
product will work as described.