"Mike Calkins" wrote in message m...
Just heard from HP / Compaq, that they are still working to resolve this
customer's issue.

A Compaq-HP representative called me at work this afternoon and asked
me to email copies of the earlier back-and-forth email volley directly
to him and he will arrange a RAM replacement. He seemed to be aware
of my problem through both my latest email to the company and USENET.
Lucky for me the laptop has remained stable and I still have the
emails!

Thanks to everyone for the advice. This is the first time I've dealt
with mail-in repair.