How's this for nightmare service?

Call ZipZoomFly's "Customer Service" people on the phone, and they'll
tell they can't do anything, that you'll have to talk to the Returns
department. And this is the quality of interaction you can expect from
Returns. FYI, the fellow below who appears artful at the cryptic
non-reply is in charge of the Returns department.

All the below makes more sense if read in reverse.

----------------------------------------------------------------

Dear Sir,

As listed below will return to manufacturer to try get replacement for
you. As you claim product receive was dented.

Regards,
Andy
RMA Dept.

================================================== ===
At 07:51 PM 1/26/2005, you wrote:

Andy,

Quite a few of your customers who have bought Hitachi drives from you
this month have had the same problem I have. We get dented, defective
equipment and after we return it, you blame us for it.

I shouldn't have to defend my handling of the equipment you sent; you
are in a position to know that you're selling a really bad batch of
Hitachi stock. Pointing the finger at the buyers of those discs is
dishonest.

For myself, a full refund for my full order is the only solution. I
am not interested in the possibility of getting more defective
equipment.

A quick refund would satisfy me and end my research into your other
dissatisfied customers.

Thank you,
Michael Weston

================================================== =======

Date: Thu, 27 Jan 2005 11:10:44 -0800
From: Andy Huynh

Dear Sir,

We will return the 1 damage unit to manufacturer to try to get
replacement to process refund
for you. They will inspect the part that you claim receive damage
as the product was ship
out manufacturer seal brand new per manufacturer not possible to be
ship out this way. As
for the other 1 unit no damage will process refund for you first.
Regards,
Andy
RMA Dept.