A month ago, I ordered two 250GB SATA drives from ZipZoomFly.com. They
both arrived DOA with scratches around the case screws. One was dented
on the lid. I reported all this in my RMA request. After some delay, I
was granted a RMA number, and sent them back. That was over two weeks
ago.

They've had them for a week, and the only communication I've received
from them stated that the dented one was damaged by me, and would not
necessarily be covered by warranty. If Hitachi replaced it, I'd be in
the clear, but ZipZoomFly would not issue a replacement if Hitachi
considered the warranty voided.

Their communication was quite poor (and their customer service gives
the impression of being a shoestring operation.) They have not
confirmed that either is defective.

ZipZoomFly's packaging in shipping was more than adequate (and their
shipping fast). The drives were sealed when I got them. So one would
have to guess that they were damaged before shipment. But ZipZoomFly's
"customer service" approach has put me in a situation where I have no
evidence. As far as they are concerned I damaged the drive.

It frankly seems reasonable that they would wonder if I damaged the one
drive. They ship out new drives and if it comes back looking like
someone dropped it, well, the customer could have done it, right?

Except in this case there are three other customers who posted to
www.resellerratings.com who had the exact same problem, who placed
their initial order around the time I did mine. We're taliing the
exact same drives- the Hitachi one I mentioned above- and in each case
the drives were dented and DOA. One person said the drive looked like
it had been shot with a BB gun. another sent two back, ordered
replacements, and the replacements were similarly damaged.

In every case, ZipZoomFly is asserting that the buyers of these drives
damaged them.

I can only guess that if there are four cases like this at one review
site from such a short period as this, there must be others, and
ZipZoomFly must know that they shipped a large batch of bad drives to
customers.

At this point, I am looking for any similar, essentially identical
testimonies from other ZipZoomFly customers. While I feel there's
something seriously fradulent about all this, I really would be happy
to just get a full refund, and I'd like as much help as I can in
backing up my position with my credit card company.

Oh, and perhaps I should also add that I've done business with them
before. If they get it right the first time, they are an excellent
value. But clearly, I've ordered from low-cost online retailers one
time too many.

Please contact me at