Just the opposite here. My Travelmate notebook display went on the fritz 2
weeks after the standard 1-year warranty expired. I called Acer support and
was told to ship it to them. 2 weeks later I had it back with a new display
panel. No complaints here.

HH


"c-cubed" wrote in message
ups.com...
I have a an Acer laptop that I bought in 2005. It has developed and
overheating problem. I tried contacting Acer for service and here is my
experience.

1) I tryed their on line website at
http://us.acer.com/acereuro/page6.do...&crc=790373818.
I discovered I couldn't fill out their on-line form for depot service
because the website insisted the serial number on my machine was
invalid.

2) I used the "Contact us" email address to try and get some help. The
mail bounced with an erro saying the address was not registered with
the mail server.

3) I called their 800 service number. The good news is I got through
with minimal wait and the person on the other end was very courteous.
The bad news was he said "Oh you probably don't want us to repair the
machine. Our minumum charge is $499.00." I asked for a reference to any
other service organization and he said he wasn't aware of any.

Very bad experience. Althought the Acer seems to be a pretty good
machine for the money, 18 months is too short a product life and there
is apparently NO service of any kind. I don't think my next machine
will be an Acer.