On Sat, 10 Sep 2005 23:33:28 +0100, Conor
wrote:

In article , Bob Eager
says...
On Sat, 10 Sep 2005 18:38:02 UTC, "Adam" wrote:

I thought I should warn about the total lack of respect for customers'
statutory rights that seems to exist at PC World.

True of the whole Dixons Group.

True of any retailer with any common sense. Only a complete ****wit of
a business would give a refund without proof of purchase.

I know many dozens of successful businesses who happily give refunds
without proof of purchase

See the glowing testimonials for companies such as SVP in this group
to see the effectiveness of such an approach to customer service

Brian