HP Color LaserJet 5550 - Copies Multiplied
Hello all,
I'm hoping someone might be able to point in the right direction with
this.
At work, we have a HP Color LaserJet 5550 which is on our
network/domain. Some users have complained that the printer is printing
a multiple of the copies requested.
For example if a user selects to print 2 copies of a document, 4 copies
will print. If they choose 3 copies, 9 copies will print. (2 x 2 = 4
and 3 x 3 = 9).
This only happens for some users who are all located in a certain area
of the building which to me points to it being a network issue but I'm
not sure of how to trouble shoot this to find the cause.
Could it be anything to do with a faulty switch do you think?
Anyway, hope someone can give me some kind of idea of how to go forward
with this.
Thanks in advance.
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